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- Tasks: Engage with residents, conduct tours, and ensure a welcoming environment.
- Company: Join a leading Build to Rent company focused on luxury living in Derby.
- Benefits: Enjoy a permanent role with a flexible rota and a day off for Saturday shifts.
- Why this job: Be part of a dynamic team delivering top-notch service and creating a vibrant community.
- Qualifications: Experience in customer service or hospitality is essential; strong communication skills are a must.
- Other info: Opportunity to host events and enhance resident experiences while ensuring safety standards.
The predicted salary is between 15200 - 25400 £ per year.
Resident Services Associate Salary: up to £25,400 Location: Derby – Site Based Cobalt are currently assisting one of the Build to Rent industry\’s leading businesses in their search for a front of house hire, for a luxurious Build To Rent development in Derby For this position, the company will ideally want a professional background in either property, student accommodation, hospitality or customer service. You will be a pivotal member of the site/front of house team, ensuring that residents receive an excellent service, the building is maintained and managed efficiently to the company standard, and the team works as one. This role will report to the Community Manager, providing an exceptional resident experience through delivery of first-class customer service. This is a permanent position that works on a rota system and will require 1 Saturday every 2 weeks, that you will get a day off in the week for. Responsibilities Face to face resident interaction, building a good relationship and rapport with customers ensuring they feel welcome, safe and at home Conducting customers viewings and tours Undertaking pre-let inspections and scheduled inspections of communal areas Logging receipt and collection of customer parcels Building security and resident administration in line with GDPR Arranging and hosting events …
Resident Services Associate employer: Cobalt Recruitment. Careers
Contact Detail:
Cobalt Recruitment. Careers Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Resident Services Associate
✨Tip Number 1
Familiarize yourself with the Build to Rent industry and the specific services offered by the company. Understanding their unique selling points will help you engage more effectively during interviews.
✨Tip Number 2
Highlight your customer service experience in previous roles, especially in hospitality or property management. Be ready to share specific examples of how you've gone above and beyond for customers.
✨Tip Number 3
Prepare to discuss your knowledge of Health and Safety regulations relevant to the role. Showing that you are proactive about safety can set you apart from other candidates.
✨Tip Number 4
Demonstrate your ability to work well in a team by sharing experiences where collaboration led to successful outcomes. This is crucial for a role that relies on teamwork to provide excellent resident services.
We think you need these skills to ace Resident Services Associate
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service, hospitality, or property management. Use specific examples that demonstrate your ability to provide excellent resident experiences.
Craft a Strong Cover Letter: Write a cover letter that showcases your passion for customer service and your understanding of the Build to Rent industry. Mention how your skills align with the responsibilities of the Resident Services Associate role.
Highlight Relevant Skills: Emphasize your communication skills, teamwork, and flexibility in your application. Provide examples of how you've gone above and beyond in previous roles to enhance customer satisfaction.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Cobalt Recruitment. Careers
✨Showcase Your Customer Service Skills
Since this role heavily focuses on resident interaction, be prepared to share specific examples of how you've provided excellent customer service in previous positions. Highlight any experiences where you went above and beyond to ensure customer satisfaction.
✨Demonstrate Your Teamwork Abilities
The company values a collaborative team environment. Discuss instances where you've successfully worked as part of a team, emphasizing your flexibility and dedication to achieving common goals.
✨Familiarize Yourself with Health and Safety Protocols
Given the importance of health and safety in this role, make sure to brush up on relevant regulations and demonstrate your understanding of how to implement them effectively on-site during the interview.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills and ability to handle challenging situations. Think about potential scenarios you might face in this role and how you would address them, particularly in relation to resident concerns or events.
