Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Lead a team to create vibrant communities and deliver exceptional resident services.
- Company: Join a top residential property organisation focused on community engagement and service excellence.
- Benefits: Enjoy opportunities for professional development and a dynamic work environment.
- Why this job: Make a real impact in residents' lives while developing your leadership skills.
- Qualifications: Experience in property management or hospitality; strong interpersonal and organisational skills required.
- Other info: Flexible hours and a supportive team culture await you!
The predicted salary is between 36000 - 60000 £ per year.
Join a leading residential property organisation as a Resident Services Manager, where you’ll play a pivotal role in shaping vibrant, welcoming communities. This is a dynamic, people-focused role ideal for an experienced leader in residential services or hospitality with a passion for service excellence and community engagement.
What You’ll Be Doing
- Customer Experience & Community Engagement
- Lead the onsite Resident Services Team (RST) and reception, delivering outstanding front-line service.
- Champion resident satisfaction by managing feedback, resolving concerns, and coordinating move-ins/outs.
- Organise resident events, engagement plans and quarterly service surgeries to build a strong community culture.
- Operations & Service Delivery
- Oversee day-to-day property management, including amenity spaces, voids, tenancy matters and compliance.
- Ensure high standards in cleanliness, maintenance, and communal space presentation.
- Lead on software-based compliance monitoring and support RST with viewings and site tours.
- Financial & Performance Management
- Own income performance for your community, supporting rent optimisation and budget control.
- Collaborate with lettings and procurement teams to meet financial and operational KPIs.
- Leadership & Team Development
- Recruit, mentor and develop RSA team members, delivering inductions and continuous training aligned with brand standards.
- Provide hands-on leadership during the defects period, and remain available out of hours when required.
- Health & Safety & Reporting
- Manage all fire safety matters and ensure adherence to evolving health and safety legislation.
- Conduct property inspections and produce accurate, data-driven reports for stakeholders.
What You’ll Bring
- Proven experience in residential property or hospitality leadership.
- Knowledge of property management, landlord & tenant legislation, and health & safety (H&S).
- Excellent interpersonal, organisational and reporting skills.
- Proficient in Microsoft Office; knowledge of reporting dashboards and CRM tools desirable.
- IRPM Level 2 or equivalent qualifications (preferred but not essential).
- A proactive, community-first attitude with a collaborative spirit.
Please apply today or reach out to me for more information on ekendall@cobaltrecruitment.com
Resident Services Manager employer: Cobalt Recruitment
Contact Detail:
Cobalt Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Resident Services Manager
✨Tip Number 1
Familiarise yourself with the latest trends in community engagement and resident services. Understanding what makes a vibrant community will help you stand out during interviews, as you'll be able to discuss innovative ideas for resident events and engagement plans.
✨Tip Number 2
Network with professionals in the residential property and hospitality sectors. Attend local events or join online forums to connect with others in the field. This can provide valuable insights and potentially lead to referrals that could enhance your application.
✨Tip Number 3
Brush up on your knowledge of property management legislation and health & safety regulations. Being well-versed in these areas will not only boost your confidence but also demonstrate your commitment to compliance and safety during discussions with potential employers.
✨Tip Number 4
Prepare to showcase your leadership skills by thinking of specific examples from your past experiences. Be ready to discuss how you've successfully led teams, managed conflicts, and improved resident satisfaction, as these are key aspects of the Resident Services Manager role.
We think you need these skills to ace Resident Services Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in residential property management or hospitality. Emphasise leadership roles and any community engagement initiatives you've been involved in.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for service excellence and community building. Mention specific examples of how you've improved resident satisfaction or led successful teams in the past.
Highlight Relevant Skills: In your application, focus on key skills such as interpersonal communication, organisational abilities, and knowledge of health and safety regulations. Use specific examples to demonstrate these skills.
Showcase Leadership Experience: Detail your experience in recruiting, mentoring, and developing team members. Highlight any training programmes you've implemented and how they contributed to team performance and resident satisfaction.
How to prepare for a job interview at Cobalt Recruitment
✨Showcase Your Leadership Skills
As a Resident Services Manager, you'll be leading a team. Be prepared to discuss your leadership style and provide examples of how you've successfully managed teams in the past. Highlight any specific achievements that demonstrate your ability to inspire and develop others.
✨Demonstrate Community Engagement Experience
This role is all about building vibrant communities. Share your experiences in organising events or initiatives that foster community spirit. Discuss how you’ve handled resident feedback and resolved concerns to enhance satisfaction.
✨Know Your Compliance and Safety Regulations
Familiarise yourself with health and safety legislation relevant to property management. Be ready to discuss how you ensure compliance and maintain high standards in property management, including any specific software tools you’ve used for monitoring.
✨Prepare for Financial Discussions
Understanding financial performance is key in this role. Brush up on your knowledge of budget control and rent optimisation strategies. Be prepared to discuss how you've contributed to financial KPIs in previous roles and any relevant experience with reporting dashboards.
