Resident Services Associate

Resident Services Associate – Build to Rent – Tottenham

Are you passionate about delivering exceptional customer service and looking for your next opportunity in the thriving Build to Rent (BTR) sector?

One of the UK’s leading residential landlords is seeking a Resident Services Associate to join their dynamic front-of-house team in Tottenham. This is a unique chance to become part of an award-winning organisation that is revolutionising renting through outstanding service and community engagement.

Why Join?

Join a team that puts people at the heart of everything. You’ll be the friendly face for residents, ensuring they feel at home from day one — all while contributing to the seamless operation of a high-quality rental development.

What You’ll Be Doing:

• Acting as a key point of contact for residents throughout their journey
• Enhancing resident satisfaction through the company’s five-star service framework: Respond, Communicate, Personalise, Care, and Respect
• Building strong relationships with residents and local partners
• Supporting the delivery of exceptional property management and customer service
• Promoting community engagement and collaboration across teams

You’ll Excel In This Role If You:

• Have customer-facing experience in hospitality or property sectors
• Are a confident communicator with great interpersonal skills
• Enjoy working as part of a close-knit team
• Are proactive, positive, and thrive on making a difference
• Have an eye for detail and a passion for delivering top-tier service
• Experience in events or community engagement
• Knowledge of Health & Safety compliance
• Customer service or property-related qualifications