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For Companies At a Glance
- Tasks: Oversee residential properties, support residents, and manage tenancies with a hands-on approach.
- Company: Join a growing company in the residential property sector with a focus on community.
- Benefits: Competitive salary, career growth, and the chance to make a real impact.
- Why this job: Be the face of the development and enhance resident experiences in a vibrant community.
- Qualifications: Experience in property, hospitality, or customer service with strong communication skills.
- Other info: Opportunity to work independently and build lasting relationships within the community.
The predicted salary is between 36000 - 60000 £ per year.
Job Description
About the Role
We are seeking a proactive and organised Resident Services Manager to oversee a portfolio of residential properties in Surrey. This is a hands-on role where you'll act as the face of the development, supporting residents, managing tenancies, and ensuring the estate is maintained to the highest standard.
Key Responsibilities:
- Acting as the first point of contact for residents, providing exceptional service and communication.
- Managing tenancy processes including viewings, check-ins, inspections, and check-outs.
- Coordinating planned and reactive maintenance, ensuring issues are resolved promptly.
- Monitoring compliance, health & safety, and property standards across the development.
- Building strong community relationships with residents, local partners, and stakeholders.
- Driving retention by fostering a positive resident experience and addressing concerns early.
What we're looking for:
- Experience in residential property, hospitality, or customer service, with strong people skills.
- Confident communicator with the ability to manage complex situations.
- Organised, detail-focused, and comfortable working independently.
- A full UK driving licence and own vehicle are essential.
This is a fantastic opportunity to join the growing residential property sector and make a real impact on both the resident experience and community success.
Resident Manager employer: Cobalt Recruitment
Contact Detail:
Cobalt Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Resident Manager
✨Tip Number 1
Network like a pro! Reach out to your connections in the residential property sector and let them know you're on the hunt for a Resident Manager role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Show off your people skills! When you get the chance to chat with potential employers, highlight your experience in customer service and how you've built strong relationships in previous roles. Remember, they want someone who can connect with residents and create a positive community vibe.
✨Tip Number 3
Be proactive during interviews! Prepare some thoughtful questions about the properties you'll be managing and how they handle resident concerns. This shows you're genuinely interested and ready to jump in and make a difference.
✨Tip Number 4
Don't forget to apply through our website! We’ve got loads of opportunities waiting for you, and applying directly can sometimes give you an edge. Plus, it’s super easy to keep track of your applications!
We think you need these skills to ace Resident Manager
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We want to see who you are beyond your qualifications. Use a friendly tone and share a bit about your passion for resident services.
Tailor Your Experience: Make sure to highlight your relevant experience in residential property or customer service. We’re looking for those strong people skills, so give us examples of how you've successfully managed complex situations in the past.
Be Detail-Oriented: As a Resident Services Manager, attention to detail is key. Ensure your application is free from typos and clearly structured. This shows us that you can manage the finer points of tenancy processes effectively.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates during the process!
How to prepare for a job interview at Cobalt Recruitment
✨Know Your Properties
Before the interview, make sure you research the residential properties you'll be managing. Familiarise yourself with their features, amenities, and any recent developments. This will show your potential employer that you're genuinely interested and prepared to take on the role.
✨Showcase Your People Skills
As a Resident Services Manager, strong communication is key. Prepare examples of how you've successfully managed complex situations or resolved conflicts in the past. This will demonstrate your ability to build relationships and provide exceptional service to residents.
✨Be Organised and Detail-Focused
Bring a notepad or digital device to jot down important points during the interview. This shows that you’re organised and detail-oriented, which are crucial traits for managing tenancies and coordinating maintenance effectively.
✨Demonstrate Your Community Spirit
Think about ways you've fostered community relationships in previous roles. Be ready to discuss how you would drive retention and enhance the resident experience. Showing that you care about building a positive community will resonate well with the interviewers.
