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- Tasks: Deliver exceptional customer service and create memorable experiences for guests.
- Company: Join a leading property investment company in an iconic London building.
- Benefits: Enjoy a dynamic work environment with opportunities for personal growth and development.
- Why this job: Be a key ambassador for a high-standard company and make a real impact on guest experiences.
- Qualifications: Excellent communication skills and a passion for customer service are essential.
- Other info: Flexible, collaborative mindset is valued; embrace change and support a diverse workplace.
The predicted salary is between 30000 - 42000 £ per year.
Company Overview This company is a leading property investment company based in the heart of London, operating from one of the city\’s most iconic landmark buildings. Renowned for high standards and innovative approach. Role Overview As a Customer Experience Team Member, you\’ll be at the forefront of delivering memorable and lasting impressions. You will provide tailored, high-touch service at every interaction and act as a key ambassador for the front-of-house experience. Key Responsibilities Customer Service Excellence Deliver warm, professional welcomes and farewells to all guests and occupiers. Consistently provide high-quality service that goes above and beyond expectations. Adhere to established front-of-house standards, processes, and health & safety protocols. Ensure all public-facing areas are impeccably maintained and presented. Respond to phone and email enquiries with professionalism and timely follow-up. Accurately manage visitor access and registration systems. Handle complaints empathetically and escalate when necessary.Operations & Administration Maintain accurate documentation and timely data entry. Report and track building faults/issues in coordination with facilities support. Conduct regular walkthroughs to ensure the property is in top condition. Keep guest lounges tidy and well-presented at all times. Provide support across multiple sites and assist with administrative tasks as needed.Concierge Services Proactively offer support such as dry cleaning, travel coordination, and reservations. Create personalized moments of delight for guests and occupiers. Assist with tenant engagement, community events, and other initiatives.Skills & Experience Professional & Technical Excellent communication skills-both written and verbal. Strong proficiency in Microsoft Office (Outlook, Word, Excel, PowerPoint). High attention to detail, organization, and time management. Experience in customer service or hospitality roles preferred.Mindset & Approach Proactive, adaptable, and enthusiastic attitude. Commercially aware with interest in customer experience trends. Flexible and collaborative with a willingness to support change. Committed to continuous personal growth and development.What Is Expected From You Professional Conduct Represent the company with integrity, professionalism, and pride. Maintain high standards in personal presentation and appearance. Embrace company values and contribute positively to the workplace culture. Support an inclusive, diverse, and community-driven environment.Service Delivery Deliver a consistent, seamless experience to clients and visitors. Anticipate needs and act with initiative to provide effective solutions. Assist in onboarding and mentoring new or temporary team members.Your Impact In this role, you\’ll be instrumental in shaping the overall guest and occupier journey. Through professionalism, creativity, and care, you\’ll help create a warm, welcoming environment that reflects service excellence at every level
Customer Experience Team Member employer: Cobalt Recruitment
Contact Detail:
Cobalt Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Experience Team Member
✨Tip Number 1
Familiarise yourself with the company's values and mission. Understanding what they stand for will help you align your responses during interviews and demonstrate that you're a good cultural fit.
✨Tip Number 2
Showcase your customer service experience by preparing specific examples of how you've gone above and beyond for clients in previous roles. This will highlight your ability to deliver high-quality service.
✨Tip Number 3
Research current trends in customer experience and be ready to discuss them. This shows your enthusiasm for the role and your commitment to staying informed about industry developments.
✨Tip Number 4
Practice your communication skills, both verbal and non-verbal. As a Customer Experience Team Member, you'll need to convey warmth and professionalism, so consider role-playing scenarios with a friend.
We think you need these skills to ace Customer Experience Team Member
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service or hospitality roles. Emphasise your communication skills and any specific achievements that demonstrate your ability to deliver high-quality service.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the role and the company. Mention how your proactive and adaptable mindset aligns with their values, and provide examples of how you've gone above and beyond in previous customer service positions.
Highlight Relevant Skills: In your application, clearly outline your proficiency in Microsoft Office and any other relevant technical skills. Mention your attention to detail and time management abilities, as these are crucial for the role.
Showcase Your Professionalism: Demonstrate your understanding of professional conduct in your application. Discuss how you maintain high standards in personal presentation and how you contribute positively to workplace culture in previous roles.
How to prepare for a job interview at Cobalt Recruitment
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you went above and beyond for a customer. This role is all about delivering exceptional service, so demonstrating your ability to create memorable experiences will set you apart.
✨Research the Company Culture
Familiarise yourself with the company's values and mission. Understanding their approach to customer experience will help you align your answers with what they are looking for in a candidate.
✨Demonstrate Attention to Detail
Since this role requires high attention to detail, be ready to discuss how you ensure accuracy in your work. Mention any specific processes you follow to maintain high standards in customer interactions and documentation.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills and ability to handle complaints. Think of scenarios where you successfully resolved issues and how you maintained professionalism under pressure.
