At a Glance
- Tasks: Deliver top-notch customer service and manage the leasing process for new residents.
- Company: Leading organisation in the UK build-to-rent market focused on community building.
- Benefits: Gain valuable experience, develop your skills, and work in a supportive environment.
- Other info: Ongoing applications with quick interview processes; adjustments available for applicants.
- Why this job: Join a dynamic team and make a real difference in residents' lives.
- Qualifications: Experience in leasing or customer service, strong communication skills, and teamwork.
The predicted salary is between 40500 - 49500 £ per year.
The organisation
This organisation operates at scale within the UK build-to-rent market, delivering professionally managed rental homes alongside high-quality resident amenities.
They are known for their resident-first approach, commitment to community building, and investment in long-term neighbourhoods.
The role
The Resident Services Leasing Associate plays a pivotal role in both customer service and leasing activity, ensuring homes are let efficiently while maintaining a strong resident experience.
Key responsibilities include
- Delivering the organisation’s customer service standards.
- Conducting viewings and supporting prospective residents through the lettings journey.
- Managing inbound leads and customer communication using Salesforce.
- Working closely with the Lettings Manager to ensure homes are ready for letting.
- Commencing the leasing journey, including Right to Rent checks and references.
- Providing feedback to internal stakeholders based on customer insights.
- Managing amenity bookings, resident enquiries, and day-to-day front-of-house activity.
- Supporting income management, tenancy processes, and resident engagement.
- Handling complaints professionally and to resolution.
- Preparing shift handovers and managing keys, parcels, and visitor logs.
The Resident Services Leasing Associate role balances commercial awareness with service delivery.
- The skills needed
- To succeed as a Resident Services Leasing Associate, you will demonstrate:
- Working knowledge of leasing within residential, hospitality, or travel-led environments.
- Previous experience supporting lettings or leasing activity.
- Strong communication and listening skills.
- Confidence working towards targets.
- Awareness of Health & Safety requirements on site.
- Experience working as part of a collaborative team.
- Familiarity with CRM systems, ideally Salesforce.
Property or customer service qualifications would be advantageous.
Next steps
Applications are being reviewed on an ongoing basis, with interviews expected shortly.
Due to the volume of applications received, if you don’t hear back from us, please assume your application has been unsuccessful on this occasion.
If you require any adjustments or additional support during the recruitment process for any reason whatsoever, please let your Cobalt consultant know.
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Resident Assistant in Southampton employer: Cobalt Recruitment
As a Recruitment Manager in the vibrant Construction & Development sector, you will thrive in a dynamic work culture that prioritises collaboration and innovation. Our commitment to employee growth is evident through tailored development programmes and clear progression pathways, ensuring you can achieve your career aspirations while contributing to our collective success. Located in a bustling area, we offer unique advantages such as access to industry events and networking opportunities, making us an exceptional employer for those seeking meaningful and rewarding employment.
