At a Glance
- Tasks: Lead customer feedback initiatives and shape services based on insights.
- Company: Cobalt Housing, dedicated to enhancing customer experience.
- Benefits: Competitive salary, flexible working, and opportunities for professional growth.
- Other info: Collaborative environment with a focus on continuous improvement.
- Why this job: Make a real difference by amplifying the customer voice in decision-making.
- Qualifications: Experience in customer engagement and data analysis.
The predicted salary is between 35000 - 45000 £ per year.
We are looking for a Senior Customer Voice Officer to play a central role in strengthening how Cobalt listens to, understands and responds to its customers. Working closely with the Customer Experience Manager, this role is pivotal in ensuring customer insight shapes services, decisions and continuous improvement across the organisation.
You will lead on capturing and interpreting customer feedback, helping to embed a culture where the customer voice is proactively sought, clearly understood and consistently acted upon. Through effective use of data, insight and engagement activity, you will ensure customer needs and expectations are at the heart of service design and delivery.
This role sits within Cobalt's Customer Experience function and works collaboratively with service leads and teams across the organisation. You will plan and deliver customer engagement activities, manage customer surveys, and ensure learning and outcomes are recorded, monitored and reported, supporting accountability and customer-focused decision making.
Senior Customer Voice Officer employer: Cobalt Housing
Cobalt Housing is an exceptional employer that prioritises the voice of the customer, fostering a collaborative and inclusive work culture where every employee's input is valued. With a strong commitment to professional development, employees are encouraged to grow their skills and advance their careers while making a meaningful impact on the community. Located in a vibrant area, Cobalt offers unique opportunities for engagement and innovation, ensuring that your work contributes directly to enhancing customer experiences and service delivery.
