At a Glance
- Tasks: Lead a team to ensure smooth operations and excellent customer service.
- Company: Cobalt Housing, dedicated to creating vibrant communities.
- Benefits: Competitive salary, full-time role, and opportunities for professional growth.
- Other info: Exciting time of transformation with a focus on collaboration and improvement.
- Why this job: Join us in making a real difference in people's homes and communities.
- Qualifications: Experience in customer service and team management required.
The predicted salary is between 29096 - 35562 £ per year.
Is this your next job Read the full description below to find out, and do not hesitate to make an application.
- Senior Customer Business Hub Officer
Liverpool
£40,834.14 per annum
Permanent, Full Time - Closing Date – 15th November
At Cobalt Housing, we are more than just a housing provider.
We are committed to creating vibrant, sustainable communities where our customers can thrive.
We believe in continuous improvement, collaboration and delivering excellent services that make a real difference to people's homes and communities.
Now is a really exciting time to join Cobalt Housing, as we build upon the success of significant organisational transformation.
We're seeking a Senior Customer Business Hub Officer to play a pivotal role in ensuring the smooth and effective operation of Cobalt's administration, contact centre (inbound and outbound) and reception services.
Working closely with the Customer Business Hub Manager, you will help deliver an excellent customer experience by promoting a ‘first time resolution' approach and ensuring customers are directed to specialist support when needed.
This role is responsible for direct line management of the team and carrying out admin tasks and answering calls when required.
You will oversee the delivery of all transactional and administrative tasks across the customer directorate, ensuring processes are efficient, consistent, and customer-focused.
As a key link between frontline services and wider organisational teams, you will help embed a culture of a professional and proactive high-quality service. xsabvtc
You will work collaboratively with service leads across Cobalt to ensure a coordinated, proactive approach to providing excellent service to our customers.
Senior Customer Business Hub Officer employer: Cobalt Housing
Cobalt Housing is an exceptional employer in North Liverpool, offering a supportive and collaborative work environment for Multi-Skilled Joiners. With a strong commitment to professional development and employee growth, we ensure that our team members are equipped with the skills they need to excel while delivering high-quality repairs and refurbishment to our communities. Join us to be part of a company that values safety, quality workmanship, and excellent customer service.
StudySmarter Expert Advice🤫
We think this is how you could land Senior Customer Business Hub Officer
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Cobalt Housing. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Cobalt Housing before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Senior Customer Business Hub Officer
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Cobalt Housing:Your cover letter is your chance to shine! Tell us why you want to work at Cobalt Housing specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Cobalt Housing!
How to prepare for a job interview at Cobalt Housing
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
