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Senior Customer Business Hub Officer
Liverpool
£40,834.14 per annum
Permanent, Full Time
Closing Date – 15th November
At Cobalt Housing, we are more than just a housing provider. We are committed to creating vibrant, sustainable communities where our customers can thrive. We believe in continuous improvement, collaboration and delivering excellent services that make a real difference to people's homes and communities.
Now is a really exciting time to join Cobalt Housing, as we build upon the success of significant organisational transformation.
We're seeking a Senior Customer Business Hub Officer to play a pivotal role in ensuring the smooth and effective operation of Cobalt's administration, contact centre (inbound and outbound) and reception services.
Working closely with the Customer Business Hub Manager, you will help deliver an excellent customer experience by promoting a 'first time resolution' approach and ensuring customers are directed to specialist support when needed. This role is responsible for direct line management of the team and carrying out admin tasks and answering calls when required.
You will oversee the delivery of all transactional and administrative tasks across the customer directorate, ensuring processes are efficient, consistent, and customer-focused. As a key link between frontline services and wider organisational teams, you will help embed a culture of a professional and proactive high-quality service. xgikmsk
You will work collaboratively with service leads across Cobalt to ensure a coordinated, proactive approach to providing excellent service to our customers.
Senior Customer Business Hub Officer in Liverpool employer: Cobalt Housing
Cobalt Housing is an exceptional employer in North Liverpool, offering a supportive and collaborative work environment for Multi-Skilled Joiners. With a strong commitment to professional development and employee growth, we ensure that our team members are equipped with the skills they need to excel while delivering high-quality repairs and refurbishment to our communities. Join us to be part of a company that values safety, quality workmanship, and excellent customer service.
