At a Glance
- Tasks: Provide first-line digital support and troubleshoot technical issues for colleagues.
- Company: Join a dynamic Digital Services team driving digital transformation.
- Benefits: Competitive salary, training opportunities, and hands-on experience in a supportive environment.
- Other info: Opportunity for career growth and involvement in key digital initiatives.
- Why this job: Develop expertise in application management while tackling exciting technical challenges.
- Qualifications: Strong communication skills and a passion for technology and problem-solving.
The predicted salary is between 35065 - 35065 £ per year.
- Digital Support Officer (Applications)
- Liverpool
- £35,065 per annum
- Permanent, Full Time
This is an exciting new opportunity to join our Digital Services team as a Digital Support Officer (Applications).
This is an ideal role for someone who enjoys solving problems, delivering excellent customer service and has a genuine interest in how digital systems and applications support business services.
As the first point of contact for digital support, you'll play a key role in resolving technical issues, delivering effective solutions and developing specialist knowledge in business applications, system change and application assurance.
This is an excellent opportunity for someone who wants to develop expertise in application management, business systems and digital transformation while tackling a varied range of technical challenges.
With training, mentoring and hands‑on experience, you'll build valuable skills whilst delivering solutions, contributing to key digital initiatives and helping shape the future of digital services.
Based across our Knowsley and Croxteth offices, you'll be part of an ambitious Digital Services team helping to drive digital transformation across the organisation.
About the role
As a Digital Support Officer (Applications), you will provide first-line support to colleagues across a wide range of digital systems, software and devices.
You'll investigate issues, analyse root causes, identify effective solutions and take ownership of incidents through to resolution.
Alongside core helpdesk responsibilities, you'll work closely with our Applications team to support system improvements, testing, change activities and supplier engagement.
This is an excellent opportunity for someone who wants to expand their knowledge of application management, business systems and digital transformation in a supportive environment.
Key Responsibilities
- Act as the first point of contact for digital support queries via phone, email, Teams and face-to-face support.
- Troubleshoot hardware, software and application issues, escalating where appropriate.
- Log, manage and resolve incidents through the helpdesk system.
- Support the rollout and setup of hardware and devices for colleagues.
- Assist with application testing, system changes and user acceptance testing activities.
- Gather and document evidence relating to application issues to support supplier resolution.
- Help develop and maintain user guidance, FAQs and application documentation.
- Analyse recurring issues, identify root causes and champion continuous improvement initiatives.
- Deliver digital systems training that builds user confidence and capability.
- Support the delivery of the Cobalt’s Digital and Transformation Programme.
For the full list of responsibilities and the person specification, please review the job description / recruitment pack linked below.
- What We’re Looking For
- Excellent communication and customer service skills with the ability to support users with varying levels of technical knowledge.
- Strong problem-solving skills and a logical, analytical approach to troubleshooting.
- Experience working with a range of technology including laptops, desktops, mobile devices and software applications.
- An interest in how business applications support services, with a desire to develop knowledge of application management, systems analysis or product-based roles.
- Excellent attention to detail, particularly when recording issues, gathering evidence and following testing or change processes.
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Digital Support Officer (Applications) in West Kirby employer: Cobalt Housing Limited
Cobalt is an exceptional employer that prioritises employee engagement and development, making it an ideal place for a Senior Customer Voice Officer. With a strong focus on customer insight and continuous improvement, our collaborative work culture fosters innovation and growth, while our commitment to professional development ensures that employees have ample opportunities to advance their careers. Located in a vibrant area, Cobalt offers a dynamic environment where your contributions directly impact the organisation's success and customer satisfaction.
StudySmarter Expert Advice🤫
We think this is how you could land Digital Support Officer (Applications) in West Kirby
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what Cobalt Housing Limited values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges Cobalt Housing Limited might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at Cobalt Housing Limited!
✨Direct Apply to Cobalt Housing Limited
Let's not forget to apply directly through the Cobalt Housing Limited website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace Digital Support Officer (Applications) in West Kirby
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at Cobalt Housing Limited.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at Cobalt Housing Limited. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at Cobalt Housing Limited
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
