This role supports the delivery of Cobalt’s in-house Voids and Major Repairs Service, working closely with the Empty Homes Manager to ensure empty properties are returned to a safe, compliant, and lettable standard in line with agreed targets.
Operating within the Property Services Directorate, the Team Leader plays a key role in coordinating the delivery of void works across approximately 6,000 homes. The role focuses on operational oversight, performance management, and service improvement, ensuring contractors, suppliers, and internal teams deliver high-quality outcomes.
The postholder will work collaboratively across teams, with responsibility for line management of operatives. The role contributes to improving turnaround times, controlling costs, and enhancing customer experience, supporting Cobalt’s wider commitment to safe, well-maintained homes and thriving communities.
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Team Leader - Empty Homes employer: Cobalt Housing Limited
Cobalt is an exceptional employer that prioritises employee engagement and development, making it an ideal place for a Senior Customer Voice Officer. With a strong focus on customer insight and continuous improvement, our collaborative work culture fosters innovation and growth, while our commitment to professional development ensures that employees have ample opportunities to advance their careers. Located in a vibrant area, Cobalt offers a dynamic environment where your contributions directly impact the organisation's success and customer satisfaction.
