At a Glance
- Tasks: Ensure smooth passenger services at Heathrow, providing top-notch customer support.
- Company: Join a prestigious airline's ground handling team at London Heathrow Airport.
- Benefits: Competitive pay, pension, free parking, full training, and 29 days annual leave.
- Other info: Flexible shifts with opportunities for growth in a dynamic airport setting.
- Why this job: Be part of an exciting airline environment and enhance your customer service skills.
- Qualifications: Fluent in Spanish, GCSE level education, and 2 years customer service experience required.
The predicted salary is between 12 - 15 £ per hour.
Location: London Heathrow Airport
Contract: Part-time - 18.75 hours/week
About the Role
Responsible for the smooth running of the daily operation within Passenger Services, check-in, boarding, transfer, off jetty boarding, UMS, PRMS, CUSS, arrivals and baggage services, ensuring service commitments (i.e. customer service standards and other standards as specified in the SLA or defined in practice, on time performance and delay recovery) in the most cost effective manner, ensuring that all Airline Customers, Cobalt, HAL and other relevant procedures are met and without compromising health & safety and security regulations.
Ensuring that we are providing best in class customer service delivery for our customer airlines. Handle airline or passenger complaints/claims in an efficient, timely and customer focussed way in coordination with or support of the customer airline's policy.
Requirements
- Fluent in Spanish
- Right to Work in the UK
- Educated to at least 'GCSE' level standard or equivalent
- At least 2 years experience of working in a customer service environment
- Excellent customer service attitude and skills and highly developed communication skills
- Flexibility to work rotating shifts across a 7-day week
- Ability to start shifts from 6:00 PM onwards - Flexibility required in case of disruptions
- Roster is 4 days on 2 days off
- Be able to commute to Heathrow Airport.
- Knowledge of passenger services processes and customer airline operational procedures preferred
- 5-year checkable employment/education history
- Will be required to complete UK DBS (criminal record check) and overseas criminal record check, if applicable.
What we offer
- Competitive pay
- Company pension
- Free staff parking
- Full training provided
- Uniform & PPE supplied
- 29 days annual leave (pro-rata)
Required documents
- Document confirming your right to work in the UK, for example a passport (original copy if you are shortlisted for interview) and all relevant Home Office documents if applicable
- Proof of your NI number - a payslip from the last 3 months or a P60 from your employer for the last tax year
- Your HMRC 5 Year History letter - obtained on HMRC website or HMRC app
Additional info
Due to the nature of the role you will be required to submit the following documents to be considered for interview.
Passenger Services Agent - Part-Time - Spanish Speaker Only in London employer: Cobalt Ground Solutions
Cobalt Ground Solutions is an excellent employer, offering a dynamic and rewarding work environment at London Heathrow Airport, one of the world's busiest airports. With competitive salaries, full training, and ample career development opportunities, we are committed to fostering a culture of safety and excellence while providing our employees with the chance to work alongside prestigious international airlines.
StudySmarter Expert Advice🤫
We think this is how you could land Passenger Services Agent - Part-Time - Spanish Speaker Only in London
✨Get Local and Get Networking
The transportation and logistics sector thrives on local connections, so don’t hesitate to hit up local job fairs or industry meetups. Chat with people in the field—it could lead to a part-time gig that isn’t even advertised yet!
✨Join Community Groups
Look for community groups or forums related to transportation and logistics. Places like Facebook groups or LinkedIn communities can be great for finding opportunities and making contacts. You never know when someone might need a helping hand with logistics!
✨Be Ready for Flexibility
Part-time positions in transportation often come with varying hours, so keep your schedule flexible. Show potential employers, like Cobalt Ground Solutions, that you’re adaptable—this will make you a much more attractive candidate!
✨Showcase Your Skills
Consider creating a mini portfolio or a simple LinkedIn profile highlighting relevant experience like driving, delivery, or supply chain management. When you apply directly on our website, make sure to include this info—it’ll help you stand out in a busy field!
We think you need these skills to ace Passenger Services Agent - Part-Time - Spanish Speaker Only in London
Some tips for your application 🫡
Show Off Your Relevant Experience:When applying for a part-time role in transportation and logistics, make sure to highlight any previous experience you've got in the field. Emphasise skills like route planning, inventory management, or your familiarity with relevant software. If you've worked at a warehouse or have experience driving, sprinkle that in there!
Certifications Matter!:If you've got any certifications related to transportation or logistics—like a forklift licence or safety training—mention those! They could give you an edge over other candidates. Throw in any coursework or training relevant to the industry, as this shows you're not just looking for a job; you're dedicated to the field.
Balance Your Flexibility and Availability:Since this is a part-time role, make it clear in your application when you’re available to work. Companies like Cobalt Ground Solutions appreciate candidates who are flexible and willing to adapt to varying schedules, so highlight any days or shifts that you can easily cover!
Connect Your Cover Letter with Passion for Logistics:In your cover letter, let your excitement for the transportation and logistics industry shine through! Talk about why you want to work at Cobalt Ground Solutions, and show us how your skills and interests align with their mission. A bit of passion goes a long way in making your application stand out!
How to prepare for a job interview at Cobalt Ground Solutions
✨Master the Logistics Lingo
When you're prepping for the interview with Cobalt Ground Solutions for a part-time role in transportation and logistics, make sure you're up to speed with the key jargon. Terms like 'supply chain optimization' and 'freight management' are going to pop up, so showing you understand them will impress the interviewers!
✨Show Off Your Organisational Skills
This role will likely test your ability to manage multiple tasks and timelines. You might get asked how you would handle unexpected delays or shifts in schedules. Be ready with examples from past experiences where you’ve demonstrated strong organisational skills, which is crucial in this field.
✨Flexibility is Key!
Part-time roles in logistics often demand flexibility, so share your willingness to adapt to changing schedules or workloads. Talk about any past experiences that showcase how you managed your time effectively while juggling various responsibilities – that'll definitely resonate with the hiring team!
✨Research Tools of the Trade
Familiarise yourself with popular logistics software and tools that are commonly used in the industry. If you know of any specific systems Cobalt Ground Solutions uses, even better! Mentioning your familiarity with inventory management systems or route optimization tools can really bolster your case.
