Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Help passengers locate lost baggage and ensure top-notch customer service.
- Company: Join a leading ground handling company at London Heathrow Airport.
- Benefits: Exciting opportunities, training provided, and a dynamic work environment.
- Why this job: Be part of a prestigious airline experience and make a difference for travellers.
- Qualifications: Fluency in a second European or Korean language is required.
- Other info: Great career growth potential in a fast-paced airport setting.
The predicted salary is between 24000 - 30000 £ per year.
Cobalt Ground Solutions is a successful ground handling Services Company based at London Heathrow Airport and operating on behalf of many different airlines. We believe that our outstanding customer service and professionalism makes us one of the leading handling agents at Heathrow.
As part of our continued development, we are recruiting professional and enthusiastic Baggage Service Agents to join our busy and dynamic team.
Baggage Service Agent Duties:
- To perform all baggage tracing and reconciliation activities on shift, to ensure Cobalt meets and exceeds the required standards of customer satisfaction, quality standards and health & safety standards as per agreed SLA’s with all customer airlines and any other relevant third parties.
- To perform all activities including baggage tracing/reconciliation and liaising with relevant customer airlines and passengers in a timely manner.
- Knowledge of World Tracer an advantage but training will be given.
- Handle passenger claims in an efficient, timely and customer focussed way in coordination with or support of the customer airline’s policy.
- Assist with the handling of passengers and their baggage in relation to operational service delivery and delay recovery.
Baggage Services Agent - Lost & Found - Second European or Korean Lang in London employer: Cobalt Ground Solutions
Contact Detail:
Cobalt Ground Solutions Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Baggage Services Agent - Lost & Found - Second European or Korean Lang in London
✨Tip Number 1
Network like a pro! Reach out to current or former employees of Cobalt Ground Solutions on LinkedIn. A friendly chat can give us insider info about the company culture and maybe even a referral!
✨Tip Number 2
Prepare for the interview by practising common questions related to customer service and baggage handling. We want to show that we can handle tricky situations with ease, so role-play with a friend to boost our confidence!
✨Tip Number 3
Show off our language skills! If we speak a second European or Korean language, let’s make sure to highlight that during interviews. It’s a big plus for the role and shows we’re ready to connect with diverse passengers.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure our application gets noticed. Plus, we can keep an eye on any updates or new opportunities that pop up!
We think you need these skills to ace Baggage Services Agent - Lost & Found - Second European or Korean Lang in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience and skills that match the Baggage Services Agent role. We want to see how your background aligns with our customer service focus and baggage handling expertise.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to express your enthusiasm for the role and explain why you’re the perfect fit for our team at Cobalt Ground Solutions. Don’t forget to mention your language skills!
Showcase Your Customer Service Skills: Since we pride ourselves on outstanding customer service, make sure to include examples of how you've gone above and beyond for customers in previous roles. This will help us see your commitment to quality service.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates about your application status!
How to prepare for a job interview at Cobalt Ground Solutions
✨Know Your Stuff
Make sure you understand the role of a Baggage Services Agent inside out. Familiarise yourself with common baggage handling procedures, customer service expectations, and any relevant airline policies. This will show your potential employer that you're genuinely interested and ready to hit the ground running.
✨Language Skills Matter
Since a second European or Korean language is required, brush up on your language skills before the interview. Practice common phrases related to customer service and baggage handling in that language. This will not only impress your interviewers but also demonstrate your commitment to effective communication.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you've provided excellent customer service, especially in challenging situations. Think about how you resolved issues or helped customers feel valued. This is crucial for a role that revolves around passenger satisfaction.
✨Ask Smart Questions
At the end of the interview, don’t forget to ask insightful questions about the company culture, training opportunities, or how success is measured in this role. This shows that you're not just interested in the job, but also in how you can grow and contribute to the team.