At a Glance
- Tasks: Ensure smooth daily operations in passenger services at Heathrow Airport.
- Company: Join a prestigious airline's ground handling team at London Heathrow.
- Benefits: Competitive pay, pension, free parking, and full training provided.
- Other info: Flexible shifts and excellent career growth opportunities await you.
- Why this job: Be part of a dynamic team delivering top-notch customer service.
- Qualifications: Fluent in Spanish with customer service experience required.
The predicted salary is between 12 - 15 £ per hour.
Location: London Heathrow Airport
Contract: Part-time - 18.75 hours/week
Cobalt Ground Solutions is a successful ground handling Services Company based at London Heathrow Airport and operating on behalf of many different airlines. We believe that our outstanding customer service and professionalism makes us one of the leading handling agents at Heathrow.
As part of our continued development, we are recruiting professional and enthusiastic individuals to join our busy and dynamic Passenger Services department.
About the Role:
Responsible for the smooth running of the daily operation within Passenger Services, check-in, boarding, transfer, off jetty boarding, UMS, PRMS, CUSS, arrivals and baggage services, ensuring service commitments (i.e. customer service standards and other standards as specified in the SLA or defined in practice, on time performance and delay recovery) in the most cost effective manner, ensuring that all Airline Customers, Cobalt, HAL and other relevant procedures are met and without compromising health & safety and security regulations. Ensuring that we are providing best in class customer service delivery for our customer airlines. Handle airline or passenger complaints/claims in an efficient, timely and customer focussed way in coordination with or support of the customer airline's policy.
Requirements:
- Fluent in Spanish
- Right to Work in the UK
- Educated to at least 'GCSE' level standard or equivalent
- At least 2 years experience of working in a customer service environment
- Excellent customer service attitude and skills and highly developed communication skills
- Flexibility to work rotating shifts across a 7-day week
- Ability to start shifts from 6:00 PM onwards - Flexibility required in case of disruptions
- Roster is 4 days on 2 days off
- Be able to commute to Heathrow Airport
- Knowledge of passenger services processes and customer airline operational procedures preferred
- 5-year checkable employment/education history
- Will be required to complete UK DBS (criminal record check) and overseas criminal record check, if applicable.
What we offer:
- Competitive pay
- Company pension
- Free staff parking
- Full training provided
- Uniform & PPE supplied
- 29 days annual leave (pro-rata)
Due to the nature of the role you will be required to submit the following documents to be considered for interview:
- Document confirming your right to work in the UK, for example a passport (original copy if you are shortlisted for interview) and all relevant Home Office documents if applicable
- Proof of your NI number - a payslip from the last 3 months or a P60 from your employer for the last tax year
- Your HMRC 5 Year History letter - obtained on HMRC website or HMRC app
Unfortunately, we cannot proceed without these documents, so please only apply if you can provide them.
Ready to take off? If you meet the above criteria and are specifically seeking a unique part-time opportunity, we encourage you to apply now!
Passenger Services Agent - Part-time - Spanish Speaker only in Heathrow employer: Cobalt Ground Solutions
Cobalt Ground Solutions is an excellent employer, offering a dynamic and rewarding work environment at London Heathrow Airport, one of the world's busiest airports. With competitive salaries, full training, and ample career development opportunities, we are committed to fostering a culture of safety and excellence while providing our employees with the chance to work alongside prestigious international airlines.
