At a Glance
- Tasks: Join our team at Heathrow, ensuring smooth passenger services and top-notch customer satisfaction.
- Company: Dynamic airline company at one of the world's busiest airports.
- Benefits: Part-time hours, flexible shifts, and a vibrant work environment.
- Other info: Exciting opportunity for growth in a fast-paced airport environment.
- Why this job: Be part of an energetic team and enhance your customer service skills in a global setting.
- Qualifications: Fluent in Korean, with a passion for customer service and communication.
The predicted salary is between 12 - 15 £ per hour.
We are actively searching for vibrant and fluent Korean-speaking Passenger Services Agents to join our energetic team at the bustling London Heathrow Airport! You will partake in all activities within Passenger Services, check-in, boarding, transfer, off jetty boarding UMS, PRMS, CUSS, arrivals and baggage services. Ensures Cobalt meets and exceeds the required standards of customer satisfaction, health & safety, agreed quality standards and performance targets to ensure overall customer satisfaction in combination with operational cost efficiency.
Hours of Work: Part-time (18.75h/week)
Passenger Service Agent Responsibilities:
- Responsible for the smooth running of the daily operation within Passenger Services.
- Ensuring service commitments (i.e. customer service standards and other standards as specified in the SLA or defined in practice, on time performance and delay recovery) in the most cost effective manner.
- Ensuring that all Airline Customer, Cobalt, HAL and other relevant procedures are met without compromising health & safety and security regulations.
- Providing best in class customer service delivery for our customer airlines.
- Handle airline or passenger complaints/claims in an efficient, timely and customer focussed way in coordination with or support of the customer airline's policy.
Passenger Service Agent Requirements:
- Fluent in Korean (Essential)
- Right to Work in the UK
- Lates start - shifts from 12pm.
- Educated to at least 'GCSE' level standard or equivalent
- Knowledge of passenger services processes and customer airline operational procedures preferred
- Excellent customer service attitude and skills and highly developed communication skills
- At least 2 years' experience of working in a customer service environment
- Basic IT skills
- Cultural awareness
Due to the nature of the role you will be required to submit the following documents to be considered for interview:
- Document confirming your right to work in the UK, for example a passport (original copy if you are shortlisted for interview) and all relevant Home Office documents if applicable
- Proof of your NI number - a payslip from the last 3 months or a P60 from your employer for the last tax year
- If you have a DBS dated within the last 10 weeks
- Your HMRC 5 Year History letter - obtained on HMRC website or HMRC app
Unfortunately you cannot be considered for interview without these documents so please only apply if you can present the documents.
Passenger Services Agent - Part-time - Korean Speakers only in Heathrow employer: Cobalt Ground Solutions
Cobalt Ground Solutions is an excellent employer, offering a dynamic and rewarding work environment at London Heathrow Airport, one of the world's busiest airports. With competitive salaries, full training, and ample career development opportunities, we are committed to fostering a culture of safety and excellence while providing our employees with the chance to work alongside prestigious international airlines.
StudySmarter Expert Advice🤫
We think this is how you could land Passenger Services Agent - Part-time - Korean Speakers only in Heathrow
✨Connect with the Community
Get involved in customer support communities online! Platforms like Reddit and specific Facebook groups can be goldmines for sharing opportunities and tips. You can find out about part-time roles that might not even be advertised yet — it's all about who you know!
✨Attend Local Job Fairs
Job fairs are perfect for snagging part-time gigs! Keep an eye out for local hiring events and career expos in your area. It’s a brilliant chance to meet representatives from companies like Cobalt Ground Solutions and show off your personality in person.
✨Boost Your Visibility
Showcase your skills in online customer support forums or by offering help on platforms like Zendesk Community. A strong online presence can catch the eyes of recruiters and hiring managers looking for genuinely passionate candidates.
✨Apply Directly Through Us!
Don’t forget, applying through our website is one of the best ways to catch our attention. Tailor your application for the part-time customer support role at Cobalt Ground Solutions and let us see your personality shine through!
We think you need these skills to ace Passenger Services Agent - Part-time - Korean Speakers only in Heathrow
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, communication is key! Make sure your CV and cover letter highlight your ability to clearly convey information and resolve issues. Use examples that illustrate how you've helped customers or colleagues in the past.
Demonstrate Your Problem-Solving Abilities:Employers want to see how you tackle challenges. Include specific instances where you resolved a tough issue for a customer or improved a process. Real life scenarios are a great way to showcase your critical thinking and adaptability.
Tailor Your Application to Part-Time Work:Since this is a part-time role, be upfront about your availability in your cover letter. Highlight how you can balance work with your other commitments. It shows you're organised and committed to making the role work for both you and Cobalt Ground Solutions.
Get Familiar with Our Brand:Before applying, take some time to learn about Cobalt Ground Solutions and our approach to customer support. Mention in your cover letter why you're excited about supporting our customers specifically. It’ll show your enthusiasm and that you've done your homework!
How to prepare for a job interview at Cobalt Ground Solutions
✨Show Off Your Communication Skills
In customer support, being able to communicate clearly and effectively is key. During the interview, make sure to demonstrate your listening skills and your ability to explain solutions simply. Use examples from past experiences where you resolved customer issues successfully.
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like ticketing systems (think Zendesk or Freshdesk) and chat software. If you’ve used any of these in previous roles or during your studies, be ready to chat about your experiences. Showing you can hit the ground running with these tools will impress Cobalt Ground Solutions.
✨Highlight Your Flexibility
Since this is a part-time role, emphasise your ability to adapt to different shifts and your willingness to handle varying customer volumes. Share any experiences where you thrived in a fast-paced environment or juggled multiple tasks, which can highlight your time management skills.
✨Prepare for Scenario-Based Questions
Interviewers often love scenario-based questions in customer support roles. Be ready to tackle common customer situations, like how you'd handle an unhappy customer. Practising responses to these scenarios will showcase your problem-solving ability and customer service mindset, which Cobalt Ground Solutions will surely appreciate.
