Senior Passenger Services Agent

Location: Heathrow, TW61SX

Type: Permanent

Hours: Full time

Job Description
Are you passionate about delivering exceptional customer service? Do you thrive in fast-paced environments where every interaction counts? Are you ready to take your career in aviation to new heights with a leading airline? If so, this is your opportunity to join a dynamic team and make a real difference

We are currently seeking a skilled and dedicated Senior Passenger Services Agent to join our vibrant and energetic team at Heathrow Airport. Experience the buzz of one of the world\’s busiest airports while providing top-tier service to passengers and ensuring smooth travel journeys. This is your chance to become a vital part of our renowned airline and skyrocket your career in aviation

Hours of Work:
36 hours per week – lates only – availability required from 1.00pm

Shifts:
4 days on followed by 2 days off

Duties
As a Senior Passenger Services Agent, you will be the welcoming face that greets and assists passengers throughout their travel experience. Your responsibilities will include check-in, boarding, managing transfers, and maintaining the highest standards of customer care. Working closely with your team, you will help meet performance targets, uphold safety standards, and ensure passengers enjoy a seamless journey from departure to arrival. Flexibility in shift patterns is required to support operational demands.

Requirements

• At least 1 year of experience as a Passenger Services Agent or Check-in Agent
• Proficiency in Sabre reservations and passenger management systems
• Fluency in Spanish is highly advantageous
• Exceptional customer service and communication skills
• Ability to work efficiently in demanding, flexible environments

Benefits

• Competitive salary package
• Full training provided in role-specific duties
• Uniform & PPE supplied for your convenience and safety
• Free staff car parking on-site
• Comprehensive pension scheme
• Life insurance included as part of the workplace pension scheme (4x if opted in)
• 29 days\’ annual leave

About Cobalt
We are a leading organisation within the aerospace and aviation industry, dedicated to delivering world-class travel experiences. Our team is committed to safety, excellence, and customer satisfaction. Join us and be part of an innovative company that values its staff and strives for continuous improvement in every aspect of our service. As a Senior Passenger Services Agent, you\’ll play a pivotal role in shaping memorable journeys for our passengers.

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If you believe you are the perfect fit for the role of Senior Passenger Services Agent, don\’t miss this fantastic opportunity Apply now and commence your journey with us, making a significant impact in the aviation industry as a Senior Passenger Services Agent