At a Glance
- Tasks: Help passengers with lost baggage and ensure smooth operations at Heathrow Airport.
- Company: Join a dynamic team at London Heathrow Airport, a hub of international travel.
- Benefits: Competitive pay, flexible shifts, and the chance to work in a vibrant environment.
- Other info: Exciting opportunities for career growth in a fast-paced airport setting.
- Why this job: Make a difference for travellers while developing your customer service skills.
- Qualifications: Fluency in a second European or Korean language and strong customer service experience.
The predicted salary is between 24000 - 30000 £ per year.
We are recruiting professional and enthusiastic Baggage Service Agents to join our busy and dynamic team.
Baggage Service Agent Duties:
- Perform all baggage tracing and reconciliation activities on shift.
- Liaise with relevant customer airlines and passengers in a timely manner.
- Handle passenger claims efficiently, timely and customer‑focused, aligning with customer airline policy.
- Assist with handling passengers and their baggage relating to operational service delivery and delay recovery in case of flight disruptions.
- Apply problem‑solving and time‑management skills and maintain professionalism in all communications.
Baggage Service Agent Requirements:
- 5‑year checkable employment/education history.
- Complete UK DBS (criminal record check) and overseas criminal record check if applicable.
- Prepared to work rotating shift patterns (early and late) over a 7‑day week.
- Ability to start work from 0500hrs for early shifts and finish at 2230hrs for late shifts.
- Exemplary customer service skills and a professional attitude.
- Public‑facing customer service experience, preferably within a challenging environment.
- Fluent in a second European or Korean language.
Documents Required:
- Proof of right to work in the UK (passport and/or relevant Home Office documents – travel documents not accepted).
- Proof of NI number (recent payslip or P60).
- HMRC 5‑year employment history letter (from HMRC website or app).
Baggage Services Agent - Lost & Found - Second European or Korean Language Required in London employer: Cobalt Ground Solutions Ltd
Join our vibrant team at London Heathrow Airport, where we prioritise a supportive work culture and exceptional employee growth opportunities. As a Baggage Services Agent, you will benefit from comprehensive training, flexible shift patterns, and the chance to enhance your customer service skills in a dynamic environment, all while being part of a company that values professionalism and teamwork.
Contact Details:
Cobalt Ground Solutions Ltd Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Baggage Services Agent - Lost & Found - Second European or Korean Language Required in London
✨Tip Number 1
Get to know the company! Research their values and culture so you can show how you fit in. When you apply through our website, mention specific things you admire about them during interviews.
✨Tip Number 2
Practice your language skills! Since a second European or Korean language is required, brush up on your conversational skills. You might get asked to demonstrate your fluency during the interview.
✨Tip Number 3
Show off your customer service experience! Think of examples where you’ve handled tough situations with passengers. We want to see how you can keep calm and professional under pressure.
✨Tip Number 4
Be ready for shift work! Make sure you’re flexible and can discuss your availability openly. Highlighting your willingness to adapt will make you stand out as a candidate who’s ready to jump in.
We think you need these skills to ace Baggage Services Agent - Lost & Found - Second European or Korean Language Required in London
Some tips for your application 🫡
Show Off Your Language Skills:Since we're looking for someone fluent in a second European or Korean language, make sure to highlight this in your application. We want to see how your language skills can enhance our customer service experience!
Tailor Your CV:Don’t just send out the same CV for every job. Take a moment to tweak it for this role. Emphasise your customer service experience and any relevant skills that match what we’re looking for in a Baggage Services Agent.
Be Professional and Personable:In your cover letter, let your personality shine through while maintaining professionalism. We love enthusiastic candidates who can connect with customers, so don’t be afraid to show us your passion for helping others!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy – just follow the prompts!
How to prepare for a job interview at Cobalt Ground Solutions Ltd
✨Know Your Stuff
Make sure you understand the role of a Baggage Services Agent inside out. Familiarise yourself with baggage tracing, reconciliation activities, and how to handle passenger claims. This will show your enthusiasm and readiness to tackle the job.
✨Language Skills Matter
Since a second European or Korean language is required, brush up on your language skills before the interview. Practice common phrases related to customer service and baggage handling. This will demonstrate your ability to communicate effectively with diverse passengers.
✨Showcase Your Customer Service Experience
Prepare examples from your past roles that highlight your customer service skills, especially in challenging situations. Think about times when you resolved issues or helped customers feel valued. This will help you stand out as a candidate who can handle the pressures of the role.
✨Be Ready for Shift Patterns
Understand the shift patterns and be prepared to discuss your availability. Show that you're flexible and willing to work early mornings or late nights. This will reassure them that you're committed to the demands of the job.
