At a Glance
- Tasks: Ensure smooth daily operations in passenger services, providing top-notch customer support.
- Company: Join a prestigious airline at London Heathrow Airport with a focus on excellence.
- Benefits: Competitive pay, pension, free parking, and 29 days annual leave.
- Other info: Flexible shifts and full training provided for your success.
- Why this job: Be part of a dynamic team delivering exceptional service to passengers.
- Qualifications: Fluent in Spanish, customer service experience, and GCSE level education.
The predicted salary is between 51750 - 63250 £ per year.
Location: London Heathrow Airport
Contract: Part-time - 18.75 hours/week
Cobalt Ground Solutions is a successful ground handling Services Company based at London Heathrow Airport and operating on behalf of many different airlines. We believe that our outstanding customer service and professionalism makes us one of the leading handling agents at Heathrow. As part of our continued development, we are recruiting professional and enthusiastic individuals to join our busy and dynamic Passenger Services department.
About The Role
Responsible for the smooth running of the daily operation within Passenger Services, check-in, boarding, transfer, off jetty boarding, UMS, PRMS, CUSS, arrivals and baggage services, ensuring service commitments (i.e. customer service standards and other standards as specified in the SLA or defined in practice, on time performance and delay recovery) in the most cost effective manner, ensuring that all Airline Customers, Cobalt, HAL and other relevant procedures are met and without compromising health & safety and security regulations. Ensuring that we are providing best in class customer service delivery for our customer airlines. Handle airline or passenger complaints/claims in an efficient, timely and customer focussed way in coordination with or support of the customer airline's policy.
Requirements
- Fluent in Spanish
- Right to Work in the UK
- Educated to at least 'GCSE' level standard or equivalent
- At least 2 years experience of working in a customer service environment
- Excellent customer service attitude and skills and highly developed communication skills
- Flexibility to work rotating shifts across a 7-day week
- Ability to start shifts from 6:00 PM onwards - Flexibility required in case of disruptions
- Roster is 4 days on 2 days off
- Be able to commute to Heathrow Airport.
- Knowledge of passenger services processes and customer airline operational procedures preferred
- 5-year checkable employment/education history
- Will be required to complete UK DBS (criminal record check) and overseas criminal record check, if applicable.
What We Offer
- Competitive pay
- Company pension
- Free staff parking
- Full training provided
- Uniform & PPE supplied
- 29 days annual leave (pro-rata)
Due to the nature of the role you will be required to submit the following documents to be considered for interview:
- Document confirming your right to work in the UK, for example a passport (original copy if you are shortlisted for interview) and all relevant Home Office documents if applicable
- Proof of your NI number - a payslip from the last 3 months or a P60 from your employer for the last tax year
- Your HMRC 5 Year History letter - obtained on HMRC website or HMRC app
Passenger Services Agent - Part-time - Spanish Speaker only in Hounslow employer: Cobalt Ground Solutions Ltd
Cobalt Ground Solutions is an exceptional employer, offering a vibrant work culture at the iconic London Heathrow Airport. With competitive pay, comprehensive training, and a commitment to employee growth, we ensure our team members thrive in a dynamic environment while delivering top-notch customer service for prestigious airlines. Join us for a rewarding part-time role that not only values your contributions but also provides unique benefits like free staff parking and generous annual leave.
Contact Details:
Cobalt Ground Solutions Ltd Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Passenger Services Agent - Part-time - Spanish Speaker only in Hounslow
✨Connect with the Community
Get involved in customer support communities online! Platforms like Reddit and specific Facebook groups can be goldmines for sharing opportunities and tips. You can find out about part-time roles that might not even be advertised yet — it's all about who you know!
✨Attend Local Job Fairs
Job fairs are perfect for snagging part-time gigs! Keep an eye out for local hiring events and career expos in your area. It’s a brilliant chance to meet representatives from companies like Cobalt Ground Solutions Ltd and show off your personality in person.
✨Boost Your Visibility
Showcase your skills in online customer support forums or by offering help on platforms like Zendesk Community. A strong online presence can catch the eyes of recruiters and hiring managers looking for genuinely passionate candidates.
✨Apply Directly Through Us!
Don’t forget, applying through our website is one of the best ways to catch our attention. Tailor your application for the part-time customer support role at Cobalt Ground Solutions Ltd and let us see your personality shine through!
We think you need these skills to ace Passenger Services Agent - Part-time - Spanish Speaker only in Hounslow
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, communication is key! Make sure your CV and cover letter highlight your ability to clearly convey information and resolve issues. Use examples that illustrate how you've helped customers or colleagues in the past.
Demonstrate Your Problem-Solving Abilities:Employers want to see how you tackle challenges. Include specific instances where you resolved a tough issue for a customer or improved a process. Real life scenarios are a great way to showcase your critical thinking and adaptability.
Tailor Your Application to Part-Time Work:Since this is a part-time role, be upfront about your availability in your cover letter. Highlight how you can balance work with your other commitments. It shows you're organised and committed to making the role work for both you and Cobalt Ground Solutions Ltd.
Get Familiar with Our Brand:Before applying, take some time to learn about Cobalt Ground Solutions Ltd and our approach to customer support. Mention in your cover letter why you're excited about supporting our customers specifically. It’ll show your enthusiasm and that you've done your homework!
How to prepare for a job interview at Cobalt Ground Solutions Ltd
✨Show Off Your Communication Skills
In customer support, being able to communicate clearly and effectively is key. During the interview, make sure to demonstrate your listening skills and your ability to explain solutions simply. Use examples from past experiences where you resolved customer issues successfully.
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like ticketing systems (think Zendesk or Freshdesk) and chat software. If you’ve used any of these in previous roles or during your studies, be ready to chat about your experiences. Showing you can hit the ground running with these tools will impress Cobalt Ground Solutions Ltd.
✨Highlight Your Flexibility
Since this is a part-time role, emphasise your ability to adapt to different shifts and your willingness to handle varying customer volumes. Share any experiences where you thrived in a fast-paced environment or juggled multiple tasks, which can highlight your time management skills.
✨Prepare for Scenario-Based Questions
Interviewers often love scenario-based questions in customer support roles. Be ready to tackle common customer situations, like how you'd handle an unhappy customer. Practising responses to these scenarios will showcase your problem-solving ability and customer service mindset, which Cobalt Ground Solutions Ltd will surely appreciate.
