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- Tasks: Help passengers with lost baggage and ensure smooth operations at Heathrow Airport.
- Company: Join a dynamic team at one of the busiest airports in the world.
- Benefits: Flexible shifts, competitive pay, and a chance to work in a vibrant environment.
- Other info: Exciting opportunities for career growth in a fast-paced airport setting.
- Why this job: Make a difference in passengers' travel experiences while developing your customer service skills.
- Qualifications: Fluency in a second European or Korean language and strong customer service skills required.
The predicted salary is between 24000 - 30000 £ per year.
We are recruiting professional and enthusiastic Baggage Service Agents to join our busy and dynamic team.
Baggage Service Agent Duties:
- Perform all baggage tracing and reconciliation activities on shift.
- Liaise with relevant customer airlines and passengers in a timely manner.
- Handle passenger claims efficiently, timely and customer‑focused, aligning with customer airline policy.
- Assist with handling passengers and their baggage relating to operational service delivery and delay recovery in case of flight disruptions.
- Apply problem‑solving and time‑management skills and maintain professionalism in all communications.
Baggage Service Agent Requirements:
- 5‑year checkable employment/education history.
- Complete UK DBS (criminal record check) and overseas criminal record check if applicable.
- Prepared to work rotating shift patterns (early and late) over a 7‑day week.
- Ability to start work from 0500hrs for early shifts and finish at 2230hrs for late shifts.
- Exemplary customer service skills and a professional attitude.
- Public‑facing customer service experience, preferably within a challenging environment.
- Fluent in a second European or Korean language.
Documents Required:
- Proof of right to work in the UK (passport and/or relevant Home Office documents – travel documents not accepted).
- Proof of NI number (recent payslip or P60).
- HMRC 5‑year employment history letter (from HMRC website or app).
Baggage Services Agent - Lost & Found - Second European or Korean Language Required employer: Cobalt Ground Solutions Ltd
Contact Detail:
Cobalt Ground Solutions Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Baggage Services Agent - Lost & Found - Second European or Korean Language Required
✨Tip Number 1
Get to know the company! Research their values and culture so you can tailor your approach during interviews. This shows you're genuinely interested and helps you stand out.
✨Tip Number 2
Practice your language skills! Since a second European or Korean language is required, brush up on your conversational skills. You might get asked to demonstrate this during the interview.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. They can provide insider tips and might even refer you directly to the hiring team.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you're proactive and serious about joining the team.
We think you need these skills to ace Baggage Services Agent - Lost & Found - Second European or Korean Language Required
Some tips for your application 🫡
Show Off Your Language Skills: Since a second European or Korean language is a must, make sure to highlight your language proficiency in your application. We want to see how you can use your skills to enhance customer service!
Tailor Your Experience: When detailing your work history, focus on any public-facing roles you've had, especially in challenging environments. We love seeing how you've handled tough situations and provided excellent customer service.
Be Professional and Personable: Your written application should reflect your professionalism. Use a friendly tone but keep it polished. Remember, we’re looking for someone who can communicate effectively with passengers and airlines alike!
Apply Through Our Website: To make sure your application gets to us directly, apply through our website. It’s the best way to ensure we see your amazing skills and experience right away!
How to prepare for a job interview at Cobalt Ground Solutions Ltd
✨Know Your Stuff
Make sure you understand the role of a Baggage Services Agent inside out. Familiarise yourself with baggage tracing, reconciliation activities, and how to handle passenger claims. This will show your enthusiasm and readiness to tackle the job.
✨Language Skills Matter
Since a second European or Korean language is required, brush up on your language skills before the interview. Practice common phrases related to customer service and baggage handling. This will demonstrate your ability to communicate effectively with diverse passengers.
✨Show Off Your Customer Service Skills
Prepare examples from your past experiences where you provided excellent customer service, especially in challenging situations. Highlight your problem-solving and time-management skills, as these are crucial for the role.
✨Dress the Part
Even though it’s an airport job, first impressions count! Dress smartly and professionally for your interview. It shows that you take the opportunity seriously and are ready to represent the company well.