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- Tasks: Help passengers with lost baggage and ensure top-notch customer service.
- Company: Join Cobalt Ground Solutions at London Heathrow Airport, a leader in ground handling.
- Benefits: Earn around £30,000 plus bonuses, enjoy free parking and a company pension.
- Why this job: Be part of a dynamic team and make a real difference for travellers.
- Qualifications: Customer service experience and problem-solving skills are essential.
- Other info: Full training provided; flexible shifts available.
The predicted salary is between 24000 - 36000 £ per year.
Cobalt Ground Solutions is a successful ground handling services company based at London Heathrow Airport and operating on behalf of many different airlines. We believe that our outstanding customer service and professionalism makes us one of the leading handling agents at Heathrow.
As part of our continued development, we are recruiting professional and enthusiastic Baggage Service Agents to join our busy and dynamic team.
Salary: circa £30,000 (includes basic plus variable shift pay, potential attendance bonus) + overtime available
Baggage Service Agent Duties
- To perform all baggage tracing and reconciliation activities on shift, to ensure Cobalt meets and exceeds the required standards of customer satisfaction, quality standards and health & safety standards as per agreed SLAs with all customer airlines and any other relevant third parties.
- To perform all activities including baggage tracing/reconciliation and liaising with relevant customer airlines and passengers in a timely manner.
- Knowledge of World Tracer is an advantage but training will be given.
- Handle passenger claims in an efficient, timely and customer-focused way in coordination with or support of the customer airline’s policy.
- Assist with the handling of passengers and their baggage in relation to operational service delivery and delay recovery in case of flight disruptions.
- Candidate must have problem-solving skills, time management skills, and be professional in all communications.
- Ad hoc Passenger Service Agent duties as required.
Baggage Service Agent Requirements
- 5-year checkable employment/education history.
- Will be required to complete UK DBS (criminal record check) and overseas criminal record check, if applicable.
- Must be prepared and able to work rotating shift patterns (early and late shifts) over a 7-day working week.
- Must be able to start work from 0500hrs for early shifts, and finish at 2230hrs for late shifts.
- Exemplary customer service skills and professional attitude.
- Public-facing customer service experience essential, preferably within a challenging environment.
- Speaking fluent European language is an advantage.
Benefits
- Full training given.
- Uniform supplied.
- Free staff car parking.
- Company pension.
Documents Required
- Proof of right to work in the UK (passport or relevant Home Office documents). Please be aware that Travel Document is not accepted.
- Proof of NI number (recent payslip or P60).
- HMRC 5-year employment history letter (from HMRC website or app).
Unfortunately, we cannot proceed without these documents, so please only apply if you can provide them.
If you feel like you meet the above criteria of the Baggage Services Agent, please apply now!
Baggage Services Agent - Lost & Found employer: Cobalt Ground Solutions Ltd
Contact Detail:
Cobalt Ground Solutions Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Baggage Services Agent - Lost & Found
✨Tip Number 1
Get to know the company! Research Cobalt Ground Solutions and understand their values and what they look for in a Baggage Services Agent. This will help you tailor your approach during interviews and show that you're genuinely interested.
✨Tip Number 2
Practice your customer service skills! Since this role is all about helping passengers, think of scenarios where you’ve provided excellent service. Be ready to share these experiences during your interview to demonstrate your problem-solving abilities.
✨Tip Number 3
Network with current employees! If you can, reach out to people who work at Cobalt or in similar roles. They can give you insider tips on what to expect and how to stand out in the application process.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re proactive and serious about landing the job. Don’t forget to follow up after applying to express your enthusiasm!
We think you need these skills to ace Baggage Services Agent - Lost & Found
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience, especially in customer service. We want to see how your skills match the Baggage Services Agent role, so don’t be shy about showcasing your problem-solving and time management abilities!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to express your enthusiasm for the role and the company. Let us know why you’re the perfect fit for our dynamic team at Cobalt Ground Solutions.
Be Clear and Concise: When filling out your application, keep it straightforward. We appreciate clarity, so avoid jargon and get straight to the point about your qualifications and experiences that relate to the job.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss any important updates from our team!
How to prepare for a job interview at Cobalt Ground Solutions Ltd
✨Know Your Stuff
Familiarise yourself with the role of a Baggage Services Agent and the specific duties involved. Understand the importance of customer service in this position, especially how to handle baggage tracing and passenger claims efficiently.
✨Showcase Your Problem-Solving Skills
Prepare examples from your past experiences where you successfully resolved issues or handled challenging situations. This will demonstrate your ability to think on your feet, which is crucial for this role.
✨Dress the Part
Even though it’s an airport job, first impressions matter! Dress smartly and professionally for your interview to reflect the professionalism expected at Cobalt Ground Solutions.
✨Ask Insightful Questions
Prepare a few thoughtful questions about the company culture, training processes, or the team you'll be working with. This shows your genuine interest in the role and helps you assess if it's the right fit for you.
