At a Glance
- Tasks: Manage housing operations and enhance community living for 600 homes.
- Company: Growing residential operator focused on customer and community engagement.
- Benefits: Competitive salary, discretionary bonus, and CIH Level 3 qualification opportunity.
- Other info: Supportive team culture with career growth in a dynamic environment.
- Why this job: Shape a vibrant community while tackling real housing challenges.
- Qualifications: Experience in housing management and strong communication skills.
The predicted salary is between 36000 - 36000 € per year.
Cobalt is working with a growing residential operator to appoint a Housing Services Manager for a large mixed‑tenure community in Berewood. This is a site‑based role with responsibility for delivering housing and resident services across an estate of approximately 600 homes spanning Affordable Rent, Shared Ownership and PRS accommodation. The position offers the opportunity to play a visible role in shaping a successful community environment while working across tenancy management, estate operations and resident engagement.
The organisation:
- Established residential operator with a strong customer and community focus.
- Mixed‑tenure environment offering exposure across affordable housing and PRS operations.
- Supportive environment with opportunity to complete CIH Level 3 qualification via apprenticeship following probation.
- Collaborative culture with close working relationships across operational, development and customer teams.
The role:
- Managing day‑to‑day housing operations across a large estate‑based portfolio.
- Delivering tenancy management, sustainment and enforcement activity.
- Managing anti‑social behaviour and safeguarding cases, including partnership working with external agencies.
- Carrying out estate inspections and overseeing estate standards, compliance and health & safety.
- Liaising with developers regarding defects management during liability periods.
- Supporting resident engagement initiatives and complaint resolution in line with Ombudsman expectations.
- Managing on‑site contractors and coordinating operational service delivery.
- Supporting rental performance, arrears management and KPI delivery.
- Providing line management support to a Housing Services Assistant.
Skills and experience required:
- Previous operational housing management experience within a Registered Provider or Local Authority environment.
- Strong understanding of tenancy management, ASB and tenancy sustainment.
- Experience working with vulnerable residents and safeguarding processes.
- Knowledge of housing legislation and regulatory standards.
- Experience managing estate‑based services and contractor performance.
- Ability to work confidently within a fast‑moving operational environment.
- Strong communication and customer engagement skills.
- Exposure to mixed‑tenure or PRS/BTR environments would be advantageous.
This role would suit a housing professional who enjoys a visible on‑site presence and is motivated by delivering high service standards within a complex residential community.
Housing Services Manager in Waterlooville employer: Cobalt Consulting (UK) Ltd
Cobalt is an exceptional employer, offering a supportive and collaborative work culture that prioritises community engagement and employee development. As a Housing Services Manager in Berewood, you will have the unique opportunity to shape a thriving mixed-tenure community while benefiting from professional growth through CIH Level 3 qualification support. With a focus on delivering high service standards and a commitment to staff wellbeing, Cobalt stands out as a rewarding place to advance your career in housing management.
StudySmarter Expert Advice🤫
We think this is how you could land Housing Services Manager in Waterlooville
✨Tip Number 1
Network like a pro! Reach out to your connections in the housing sector and let them know you're on the lookout for opportunities. You never know who might have the inside scoop on a role that’s perfect for you.
✨Tip Number 2
Get involved in local community events or forums related to housing services. This not only boosts your visibility but also shows your commitment to the field. Plus, it’s a great way to meet potential employers face-to-face!
✨Tip Number 3
Prepare for interviews by brushing up on your knowledge of tenancy management and ASB issues. Be ready to share examples from your past experiences that highlight your skills in these areas. Confidence is key!
✨Tip Number 4
Don’t forget to check out our website for job openings! We’re always looking for passionate individuals to join our team, and applying directly through us can give you a better chance of landing that dream role.
We think you need these skills to ace Housing Services Manager in Waterlooville
Some tips for your application 🫡
Tailor Your CV:Make sure your CV speaks directly to the role of Housing Services Manager. Highlight your previous operational housing management experience and any relevant skills that match the job description. We want to see how you can bring your unique flair to our community!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about housing services and how your experience aligns with our mission. We love seeing genuine enthusiasm, so let your personality come through!
Showcase Your Communication Skills:Since strong communication is key in this role, make sure your application reflects that. Use clear, concise language and structure your documents well. We appreciate a well-organised application that’s easy to read!
Apply Through Our Website:We encourage you to apply directly through our website for the best chance of success. It helps us keep track of applications and ensures you’re considered for the role. Plus, it’s super easy – just a few clicks and you’re done!
How to prepare for a job interview at Cobalt Consulting (UK) Ltd
✨Know Your Housing Stuff
Make sure you brush up on your knowledge of tenancy management, anti-social behaviour, and housing legislation. Being able to discuss these topics confidently will show that you're not just familiar with the role but also passionate about making a difference in the community.
✨Showcase Your People Skills
This role is all about resident engagement, so be prepared to share examples of how you've successfully worked with residents in the past. Think about times when you've resolved complaints or managed difficult situations – these stories will highlight your strong communication skills.
✨Demonstrate Your Operational Know-How
Since you'll be managing day-to-day operations, it's crucial to convey your experience in overseeing estate services and contractor performance. Be ready to discuss specific challenges you've faced and how you tackled them to maintain high service standards.
✨Ask Insightful Questions
Interviews are a two-way street! Prepare some thoughtful questions about the organisation's approach to resident engagement or how they handle anti-social behaviour. This shows your genuine interest in the role and helps you assess if the company culture aligns with your values.
