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- Tasks: Deliver top-notch customer service while managing leasing activities and resident engagement.
- Company: Join a leading build-to-rent operator focused on community and quality living.
- Benefits: Competitive pay, supportive team environment, and opportunities for career growth.
- Why this job: Be the face of a vibrant community and help residents find their perfect home.
- Qualifications: Experience in leasing or customer service, strong communication skills, and teamwork.
- Other info: Dynamic role with ongoing training and a chance to make a real difference.
The predicted salary is between 30000 - 42000 £ per year.
Cobalt is partnering with a build to rent operator to recruit a Resident Services Leasing Associate, combining front-of-house service delivery with a strong leasing focus based in Southampton.
The organisation operates at scale within the UK build-to-rent market, delivering professionally managed rental homes alongside high-quality resident amenities. They are known for their resident-first approach, commitment to community building, and investment in long-term neighbourhoods.
The role plays a pivotal role in both customer service and leasing activity, ensuring homes are let efficiently while maintaining a strong resident experience.
Key responsibilities include:
- Delivering the organisation's customer service standards.
- Conducting viewings and supporting prospective residents through the lettings journey.
- Managing inbound leads and customer communication using Salesforce.
- Working closely with the Lettings Manager to ensure homes are ready for letting.
- Commencing the leasing journey, including Right to Rent checks and references.
- Providing feedback to internal stakeholders based on customer insights.
- Managing amenity bookings, resident enquiries, and day-to-day front-of-house activity.
- Supporting income management, tenancy processes, and resident engagement.
- Handling complaints professionally and to resolution.
- Preparing shift handovers and managing keys, parcels, and visitor logs.
The role balances commercial awareness with service delivery.
The skills needed:
- Working knowledge of leasing within residential, hospitality, or travel-led environments.
- Previous experience supporting lettings or leasing activity.
- Strong communication and listening skills.
- Confidence working towards targets.
- Aware of Health & Safety requirements on site.
- Experience working as part of a collaborative team.
- Familiarity with CRM systems, ideally Salesforce.
- Property or customer service qualifications would be advantageous.
Next steps: Applications are being reviewed on an ongoing basis, with interviews expected shortly. Due to the volume of applications received, if you don't hear back from us, please assume your application has been unsuccessful on this occasion. If you require any adjustments or additional support during the recruitment process for any reason whatsoever, please let your Cobalt consultant know.
Resident Services Leasing Associate in Southampton employer: Cobalt Consulting (UK) Ltd
Contact Detail:
Cobalt Consulting (UK) Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Resident Services Leasing Associate in Southampton
✨Tip Number 1
Get to know the company inside out! Research their values, mission, and recent projects. This will help you tailor your conversations and show that you're genuinely interested in being part of their community-focused approach.
✨Tip Number 2
Practice your pitch! You’ll want to confidently explain why you’re the perfect fit for the Resident Services Leasing Associate role. Highlight your customer service skills and any relevant experience in leasing or hospitality.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to a referral, which is always a bonus!
✨Tip Number 4
Don’t forget to follow up after interviews! A quick thank-you email can leave a lasting impression and shows your enthusiasm for the role. Plus, it’s a great chance to reiterate why you’d be a fantastic addition to their team.
We think you need these skills to ace Resident Services Leasing Associate in Southampton
Some tips for your application 🫡
Show Your Customer Service Skills: Make sure to highlight your experience in customer service. We want to see how you've gone above and beyond to create a great experience for residents or customers in the past.
Tailor Your Application: Don’t just send a generic application! We love it when you tailor your CV and cover letter to reflect the specific skills and experiences that match the Resident Services Leasing Associate role.
Be Clear and Concise: When writing your application, keep it clear and to the point. We appreciate straightforward communication, so make sure your key points stand out without unnecessary fluff.
Apply Through Our Website: We encourage you to apply through our website for the best chance of being noticed. It’s super easy, and you’ll be able to follow your application status directly!
How to prepare for a job interview at Cobalt Consulting (UK) Ltd
✨Know Your Stuff
Familiarise yourself with the company’s resident-first approach and their commitment to community building. Understand their services and how they operate within the UK build-to-rent market. This knowledge will help you answer questions confidently and show your genuine interest in the role.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you delivered exceptional customer service or resolved complaints effectively. Highlight your ability to manage resident enquiries and maintain a positive resident experience, as this is crucial for the role.
✨Get Comfortable with Salesforce
Since the role involves managing inbound leads and customer communication using Salesforce, brush up on your CRM skills. If you have experience with Salesforce, be ready to discuss how you've used it in previous roles to enhance customer interactions.
✨Practice Your Communication
Strong communication and listening skills are key for this position. Practice articulating your thoughts clearly and concisely. Consider doing mock interviews with a friend to refine your responses and ensure you can convey your ideas effectively during the actual interview.