Resident Services Associate

Cobalt is working with a well-established residential property operator to recruit a Resident Services Associate for a high-quality rental development in North London. This role sits within the front of house team and focuses on delivering a consistent resident experience while supporting the daily operation of a busy building. The Resident Services Associate will engage with residents, support lettings activity and ensure the building operates to a high standard.

Organisation

Our client is a recognised operator within the professionally managed rental sector. Their developments focus on strong resident communities, well-managed buildings and a consistent service standard. The Resident Services Associate will join a team that places resident experience at the centre of building operations.

Key elements include:

• A professionally managed residential environment focused on service.
• A team culture centred around collaboration and resident satisfaction.
• A role that combines hospitality-style service with property operations.
• Opportunities to engage directly with residents and support community events.

Role / Responsibilities

The Resident Services Associate acts as a key point of contact for residents and visitors, ensuring a welcoming and efficient front of house service while supporting building operations. Responsibilities will include:

• Providing a front-line service including meet and greet, reception support and parcel handling.
• Supporting resident move-in and move-out processes, including property checks.
• Responding to resident enquiries and resolving issues, escalating where required.
• Coordinating between customer service and operational teams to maintain service standards.
• Supporting the lettings journey from offer acceptance through to move-in.
• Managing bookings for amenity spaces and coordinating cleaning where required.
• Liaising with contractors and raising works orders for maintenance tasks.
• Supporting tenancy, income and unit management processes.
• Logging and managing keys, parcels and visitor access.
• Preparing shift handovers and supporting reporting processes.
• Assisting with resident events and engagement activities.
• Carrying out building walks to review cleanliness and presentation.

The Resident Services Associate will also support the wider team in maintaining a welcoming environment and ensuring residents receive a consistent service.

Skills / Requirements

Cobalt is seeking a Resident Services Associate who enjoys working in a customer-facing environment and can build relationships with residents and colleagues. The successful candidate will demonstrate:

• Previous experience within hospitality, travel, tourism or Build to Rent environments.
• Strong communication skills with the ability to engage with residents professionally.
• A customer-focused approach to service delivery.
• Experience working within a team environment.
• Good written and verbal English.
• Awareness of health and safety practices within a building environment.
• Confidence managing enquiries, complaints and service requests.
• A professional and well-presented approach to front of house responsibilities.
• Experience supporting resident events or private functions would be beneficial.

If you are interested in this opportunity in North London, please apply now. Interviews are expected to take place shortly.

Due to the volume of applications received, if you don't hear back from us, please assume your application has been unsuccessful on this occasion. If you require any adjustments or additional support during the recruitment process for any reason whatsoever, please let your Cobalt consultant know.