At a Glance
- Tasks: Be the friendly face of our building, ensuring everything runs smoothly and tenants are happy.
- Company: Join a dynamic property management company in Manchester focused on enhancing workplace experiences.
- Benefits: Enjoy competitive pay, flexible hours, and opportunities for personal growth.
- Other info: Great chance to take ownership of a flagship space and develop your career.
- Why this job: Make a real impact by creating a welcoming environment for tenants and visitors.
- Qualifications: Strong customer service skills and a proactive attitude are essential.
The predicted salary is between 30000 - 40000 £ per year.
A Manchester-based commercial property management and workplace experience company are looking for a Front of House/Building Manager to join their team. The business helps landlords and occupiers create, manage, and enhance office environments across the North West.
Key Responsibilities
- Act as the first point of contact for maintenance issues, assessing whether they can be resolved in-house or require a contractor.
- Proactively identify minor wear-and-tear issues and arrange resolution before they escalate.
- Ensure building fabric, common areas, amenities and external areas remain in excellent condition through coordination of works.
- When works require specialist support, coordinate contractors, ensuring safe working, permit control, RAMS checks and high-quality delivery.
- Monitor performance of cleaning, landscaping, reception and other service providers.
- Be a visible, friendly, professional presence on site - the first point of contact for tenants.
- Handle enquiries, maintenance requests and concerns with an exceptional customer-service approach.
- Support tenant onboarding, move-ins, move-outs and viewings when required.
- Build strong, trust-based working relationships to maintain retention and satisfaction.
- Carry out regular H&S checks including fire alarm tests, emergency lighting, weekly building walk-throughs and plant room checks.
- Maintain accurate logs, compliance records and inspection reports.
- Ensure the site meets all statutory requirements and internal procedures.
- Induct contractors and ensure adherence to safe working practices.
- Keep building documentation up-to-date: compliance records, contractor files, service sheets, asset logs.
- Report operational performance, maintenance actions and any issues to the Facilities Manager.
- Order consumables and maintain stock levels to support smooth building operations.
- Represent the business professionally on-site, reflecting our values of care, quality and credibility.
- Assist with larger building projects, refurbishments, or tenant events.
- Be flexible in supporting occasional out-of-hours activities (overtime paid).
- Provide support to the on-site café during busy periods, working collaboratively as part of the wider team.
- Assist with general tasks to ensure smooth day-to-day operation and a positive customer experience.
- Take a flexible, team-first approach to support the successful launch and ongoing operation of the café.
What We're Looking For
- High standard of customer service and communication.
- Ability to work independently and take ownership of the building's appearance and performance.
- Good understanding of health & safety and building compliance requirements.
- Organised, proactive, reliable and able to prioritise.
- Strong communication skills.
- Essential IT skills (Microsoft Office & email).
This is an exciting opportunity for someone looking to take ownership of a flagship business space and play a key role in delivering an outstanding workplace experience. As the Building Manager/Front of House, you will be the face of the building, ensuring tenants receive a professional and welcoming service while maintaining the highest standards across the site.
Building Manager/Front Of House in Manchester employer: Cobalt Consulting (UK) Ltd
As a leading commercial property management and workplace experience company in Manchester, we pride ourselves on fostering a vibrant work culture that prioritises employee growth and development. Our team enjoys a supportive environment with opportunities for professional advancement, competitive benefits, and the chance to make a meaningful impact on tenant experiences in a flagship business space. Join us to be part of a dynamic team that values care, quality, and credibility in every interaction.
Contact Details:
Cobalt Consulting (UK) Ltd Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Building Manager/Front Of House in Manchester
✨Tip Number 1
Get to know the company culture before your interview. Check out their website and social media to see how they interact with tenants and what values they promote. This will help you tailor your responses and show that you're a great fit for their team.
✨Tip Number 2
Practice your customer service skills! As a Front of House/Building Manager, you'll be the first point of contact for tenants. Role-play common scenarios with a friend to boost your confidence and ensure you can handle enquiries like a pro.
✨Tip Number 3
Prepare some questions to ask during your interview. This shows you're genuinely interested in the role and helps you assess if the company is the right fit for you. Think about what you want to know regarding their approach to tenant satisfaction and building management.
✨Tip Number 4
Don't forget to follow up after your interview! A quick thank-you email can leave a lasting impression and reinforce your enthusiasm for the position. Plus, it keeps you on their radar as they make their decision.
We think you need these skills to ace Building Manager/Front Of House in Manchester
Some tips for your application 🫡
Show Your Personality:When writing your application, let your personality shine through! We want to see who you are beyond your qualifications. A friendly tone can go a long way in showing us that you're the perfect fit for our team.
Tailor Your Application:Make sure to customise your application to match the job description. Highlight your relevant experience and skills that align with the responsibilities of the Building Manager/Front of House role. This shows us that you've done your homework!
Be Clear and Concise:Keep your application clear and to the point. We appreciate well-structured responses that get straight to the heart of what you want to convey. Avoid fluff and focus on what makes you the best candidate for the job.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, it gives you a chance to explore more about us and what we do!
How to prepare for a job interview at Cobalt Consulting (UK) Ltd
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Building Manager/Front of House. Familiarise yourself with the key tasks like tenant liaison, contractor coordination, and health & safety compliance. This will help you demonstrate your knowledge and show that you're genuinely interested in the role.
✨Showcase Your Customer Service Skills
Since this role is all about providing an exceptional customer experience, be ready to share examples of how you've handled tenant enquiries or resolved issues in the past. Highlight your ability to build strong relationships and maintain a professional presence on-site.
✨Prepare for Scenario Questions
Expect questions that put you in real-life situations, such as dealing with maintenance issues or coordinating contractors. Think through how you would approach these scenarios, focusing on your problem-solving skills and proactive mindset. This will show that you can think on your feet and take ownership of the building's performance.
✨Demonstrate Your Organisational Skills
Being organised is crucial for this role. Be prepared to discuss how you manage your time and prioritise tasks, especially when it comes to keeping documentation up-to-date and ensuring compliance. Share any tools or methods you use to stay organised, as this will reflect your reliability and proactive nature.
