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- Tasks: Lead and develop teams across multiple residential sites, ensuring top-notch service and compliance.
- Company: Join a dynamic organisation focused on high-quality residential communities in North London.
- Benefits: Full-time role with competitive salary and opportunities for career growth.
- Why this job: Make a real impact by enhancing resident experiences and driving operational excellence.
- Qualifications: Experience in property management or hospitality, strong leadership, and excellent communication skills.
- Other info: Opportunity to travel between sites and participate in exciting cross-regional projects.
The predicted salary is between 36000 - 60000 £ per year.
Location: Multiple sites across North London
Full time - Monday to Friday 35.5 hours
We are seeking an experienced Regional Resident Services Manager to lead operations across a portfolio of high-quality residential rental communities. This is an exciting opportunity for a motivated people leader with strong operational, customer experience and compliance management skills.
As a key member of the Resident Services leadership team, you will build high performing site teams, drive service excellence, and ensure your regional cluster delivers strong operational, financial and customer outcomes.
Key Responsibilities- Leadership & Team Development
- Lead and develop Resident Services teams across multiple sites, fostering a high-performance culture.
- Conduct regular performance reviews and support career development plans.
- Drive collaborative working practices and champion a positive organisational culture.
- Support recruitment, onboarding and training within the region.
- Financial & Commercial Management
- Deliver regional income targets and proactively manage expenditure.
- Analyse performance metrics to optimise rental performance.
- Support budget setting, financial reporting and business case preparation for capital investment.
- Ensure procurement and supplier management policies are followed.
- Property, Safety & Compliance
- Oversee building compliance, health & safety, fire safety and statutory requirements across the portfolio.
- Conduct regular building inspections and elevate issues as needed.
- Support the effective management of damp, mould and condensation cases.
- Work closely with Facilities Management teams to ensure safe, well-maintained buildings.
- Resident Experience
- Guide onsite teams to deliver outstanding resident service standards.
- Lead on escalated complaints, customer recovery and service improvements.
- Use customer feedback and survey results to inform local service strategies.
- Support community events, resident engagement and tenancy-related matters.
- Operational Excellence
- Ensure teams follow operating procedures and data governance standards.
- Use operational metrics to manage workload, risks and priorities.
- Drive continuous improvement initiatives and contribute to policy development.
- Conduct regular audits, ensure effective void management and support mobilisation of new schemes.
- Reporting & Performance
- Prepare regional reports, KPI analysis and updates for senior leadership.
- Monitor site performance and guide managers on improvement actions.
- Ensure compliance management systems and reporting tools are used effectively.
- Other Requirements
- Participate in the out-of-hours escalation rota.
- Lead or contribute to cross-regional projects.
- Travel regularly between sites.
- Provide cover for site and senior managers when required.
- Experience in residential property management, hospitality operations or a similar multi-site role.
- Strong leadership ability with experience managing and developing teams.
- Knowledge of operational, financial and compliance management in a customer-focused environment.
- Highly organised, commercially aware and comfortable making decisions in complex situations.
- Excellent communicator with strong stakeholder management skills.
- Proficient in Microsoft Office and able to use property management/CRM systems.
- A proactive mindset, focused on continuous improvement and operational excellence.
Regional Resident Services Manager in London employer: Cobalt Consulting (UK) Ltd
Contact Detail:
Cobalt Consulting (UK) Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Regional Resident Services Manager in London
✨Tip Number 1
Network like a pro! Reach out to your connections in the property management and hospitality sectors. Attend local events or join online forums where you can meet people who might know about openings or can refer you directly.
✨Tip Number 2
Show off your skills! When you get the chance to chat with potential employers, highlight your leadership experience and how you've driven service excellence in previous roles. Use specific examples to make your case stronger.
✨Tip Number 3
Don’t just apply anywhere; apply through our website! We love seeing candidates who are genuinely interested in joining our team. Tailor your approach to show how you can contribute to our high-performance culture.
✨Tip Number 4
Follow up after interviews! A quick thank-you email can go a long way. It shows your enthusiasm for the role and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Regional Resident Services Manager in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the Regional Resident Services Manager role. Highlight your leadership experience and any relevant achievements in property management or customer service.
Craft a Compelling Cover Letter: Use your cover letter to tell us why you're the perfect fit for this position. Share specific examples of how you've led teams, improved services, or managed compliance in previous roles. Make it personal and engaging!
Showcase Your People Skills: Since this role is all about leading teams and enhancing resident experiences, be sure to emphasise your communication and interpersonal skills. We want to see how you’ve built high-performing teams and fostered a positive culture.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands. Plus, you’ll find all the details you need about the role and our company culture there!
How to prepare for a job interview at Cobalt Consulting (UK) Ltd
✨Know Your Portfolio
Before the interview, take some time to research the company’s residential communities. Familiarise yourself with their values, services, and any recent news. This will not only show your genuine interest but also help you tailor your answers to align with their goals.
✨Showcase Your Leadership Skills
As a Regional Resident Services Manager, strong leadership is key. Prepare examples of how you've successfully led teams in the past. Think about specific challenges you faced, how you motivated your team, and the outcomes of your efforts. This will demonstrate your capability to foster a high-performance culture.
✨Be Ready for Compliance Questions
Given the importance of compliance in this role, brush up on relevant regulations and best practices in property management. Be prepared to discuss how you've ensured compliance in previous roles and how you would approach it in this position. This shows you're proactive and knowledgeable.
✨Engage with Customer Experience Strategies
The role emphasises outstanding resident service standards. Think about how you've used customer feedback to improve services in the past. Be ready to share specific strategies or initiatives you've implemented that enhanced the resident experience, as this will highlight your customer-focused mindset.
