At a Glance
- Tasks: Create memorable experiences for clients and visitors in a vibrant front-of-house role.
- Company: Join a global leader in professional services and commercial real estate.
- Benefits: Competitive pay, dynamic work environment, and opportunities for personal growth.
- Other info: Perfect for those who love people and thrive in a fast-paced setting.
- Why this job: Be the face of a premium brand and make a real impact on customer experiences.
- Qualifications: Strong communication skills and a passion for exceptional service.
The predicted salary is between 25000 - 32000 £ per year.
A global professional services and commercial real estate company are looking for a Customer Experience Team Member, to join their team. You will play a key role in creating memorable, high-quality experiences for clients, occupiers, visitors, and stakeholders.
You will be the face of Beyond: Front of House, delivering a warm, professional, and personalised service at every interaction. By building strong and lasting relationships, you will help create a welcoming environment where every individual feels valued, supported, and impressed.
Key Responsibilities- Ensure the fundamentals of customer services are followed and delivery to the highest standards.
- Deliver a warm welcome and a fond farewell to clients, occupiers, visitors.
- Ensure front of house areas are always immaculately presented.
- Follow Beyond: Front of House standard operating procedures and guidelines.
- Actively participate and execute all Beyond: Front of House initiatives to enhance CX delivery.
- Responding to telephone or email enquiries from internal or external clients in a professional manner and ensuring appropriate follow up on any actions as required.
- Ensure property visitor management processes are strictly followed.
- Deal with complaints and offer prompt resolutions, escape where necessary.
- Data processing and management of databases, ensuring accurate and timely import of information.
- Identify opportunities to enhance the customer experiences by being innovative and creative.
- Support the businesses initiatives to elevate customer experiences (occupier & community engagement, social media and social value).
- Log any property faults/issues with the helpdesk and inform the Facilities Management team.
- Build professional relationships with clients, occupiers, guests, and stakeholders.
- Carry out Quality Assurance Checks/walk arounds (inside and outside the building) to ensure the property always presents itself in pristine condition, and report any faults/items for repair to the BM.
- Proactively offer concierge services such as dry-cleaning pick up & drop off, restaurant reservation, transport arrangements etc.
- Ensure the lobby guest lounge is tidy and well presented at all times.
You will have:
- You understand the importance of building and sharing expertise with clients, occupiers, visitors and stakeholders.
- Strong academic background with good literacy and numeracy skills.
- Intermediate knowledge of MS Outlook, Word, Excel, and PowerPoint.
This is an exciting opportunity for someone who is passionate about people, takes pride in exceptional service, and enjoys being an ambassador for a premium front-of-house brand.
Front of House Experience Team Member in London employer: Cobalt Consulting (UK) Ltd
As a Front of House Experience Team Member in Central London, you will join a global leader in professional services and commercial real estate, renowned for its commitment to exceptional customer experiences. The company fosters a vibrant work culture that values innovation, collaboration, and personal growth, offering ample opportunities for career advancement while ensuring a supportive environment where every team member is empowered to excel. With a focus on delivering high-quality service and building lasting relationships, this role provides a unique chance to be part of a prestigious brand that prioritises employee satisfaction and community engagement.
Contact Details:
Cobalt Consulting (UK) Ltd Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Front of House Experience Team Member in London
✨Tip Number 1
Get to know the company culture before your interview. Check out their social media and website to see how they engage with clients and what values they promote. This will help you tailor your responses and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your customer service skills! Role-play common scenarios you might face as a Front of House Experience Team Member. Think about how you'd handle complaints or create memorable experiences for visitors. The more prepared you are, the more confident you'll feel during the interview.
✨Tip Number 3
Network like a pro! Reach out to current or former employees on LinkedIn to get insider tips about the role and the company. They might share valuable insights that can help you stand out during the hiring process.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can go a long way in showing your enthusiasm for the position. Plus, it keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Front of House Experience Team Member in London
Some tips for your application 🫡
Show Your Personality:When you're writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to express your passion for customer service and how you can create memorable experiences.
Tailor Your Application:Make sure to tailor your application to the role. Highlight your relevant experience and skills that match the job description. We love seeing how you can bring your unique touch to our Front of House team!
Be Professional Yet Warm:Remember, you’ll be the face of Beyond: Front of House! Use a friendly tone in your application while maintaining professionalism. Show us that you can deliver a warm welcome even through your words.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity. Don’t miss out!
How to prepare for a job interview at Cobalt Consulting (UK) Ltd
✨Know Your Customer Service Basics
Make sure you brush up on the fundamentals of customer service. Understand how to deliver a warm welcome and a fond farewell, as these are key aspects of the role. Be ready to share examples of how you've provided exceptional service in the past.
✨Showcase Your Relationship-Building Skills
This role is all about building strong relationships. Think of specific instances where you've successfully connected with clients or visitors. Be prepared to discuss how you can create a welcoming environment and make individuals feel valued.
✨Demonstrate Your Attention to Detail
Since you'll be responsible for ensuring that front of house areas are immaculate, highlight your attention to detail. Bring up experiences where you've maintained high standards in presentation and cleanliness, and how this positively impacted customer experience.
✨Be Ready to Handle Complaints
Prepare for questions about dealing with complaints and offering resolutions. Think of a time when you turned a negative situation into a positive one. Show that you can remain calm under pressure and are proactive in finding solutions.
