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- Tasks: Be the friendly face of our community, helping residents and visitors every day.
- Company: Join a modern residential operator focused on community and care.
- Benefits: Enjoy a supportive work culture with a Monday to Friday schedule.
- Why this job: Make a real difference in people's lives while building a welcoming environment.
- Qualifications: Strong customer service skills and a passion for working with people.
- Other info: No prior experience needed; just bring your enthusiasm and organisational skills!
The predicted salary is between 30000 - 42000 £ per year.
We're supporting a residential living operator that puts community, care and customer experience at the centre of everything they do. This Customer Service & Sales Representative role sits front of house and plays a key part in shaping how residents and visitors experience the building each day.
This opportunity suits someone who enjoys working with people, takes pride in creating welcoming environments and is comfortable balancing customer interaction with light administration.
The organisation operates a modern residential development with shared spaces designed to bring people together, including communal lounges, gardens and wellness facilities. Their focus is on creating a friendly, inclusive and well‐run community where residents feel supported.
- A people-first culture with a strong emphasis on service quality.
- A community‐led environment rather than a traditional lettings model.
- A clear commitment to creating a welcoming experience for residents and visitors.
The working pattern is Monday to Friday, with one Saturday in four as part of a rota.
As a Customer Service & Sales Representative, you'll be the first point of contact for residents, prospective residents and visitors, acting as a visible ambassador for the building and its values.
- Managing the front‐of‐house and reception area, ensuring it remains presentable and welcoming at all times.
- Greeting residents and visitors, responding to queries and managing expectations clearly.
- Supporting community‐building activities, including resident events and engagement initiatives.
- Conducting viewings for prospective residents and following up with feedback.
- Handling general administrative tasks, including emails, phone enquiries and system updates.
- Supporting the wider onsite team with day‐to‐day operations as required.
This role places greater emphasis on community and customer experience than leasing, while still involving regular viewings.
We're looking for someone with strong customer service foundations and a genuine interest in working with people.
- Working knowledge of customer service in a people‐facing environment.
- Confidence communicating face to face, over the phone and in writing.
- Good organisational skills and comfort managing varied tasks across a day.
- A calm and professional approach when handling questions or issues.
- Basic IT confidence, including email and standard office systems.
No prior property or residential sector experience is required for this position, although it would be beneficial.
Customer Service and Sales Representative in London employer: Cobalt Consulting (UK) Ltd
Contact Detail:
Cobalt Consulting (UK) Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service and Sales Representative in London
✨Tip Number 1
Get to know the company culture before your interview. Check out their website and social media to see how they engage with residents and what community events they host. This will help you connect your answers to their values during the interview.
✨Tip Number 2
Practice your customer service scenarios! Think about how you would handle different situations, like a resident with a complaint or a visitor asking about the community. Being prepared will show that you’re ready to jump into the role.
✨Tip Number 3
Don’t underestimate the power of a friendly smile and a warm greeting. When you meet your interviewer, treat it like you would when welcoming a resident. It sets a positive tone and shows you understand the importance of first impressions.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way in showing your enthusiasm for the role. Mention something specific from your conversation to remind them why you’d be a great fit for their community.
We think you need these skills to ace Customer Service and Sales Representative in London
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We want to see how you connect with people and create welcoming environments. Don’t be afraid to share a bit about yourself and why you’re passionate about customer service.
Tailor Your Experience: Make sure to highlight any relevant experience you have in customer service or working with people. Even if it’s not directly related, we love to see how your skills can translate into this role. Be specific about your achievements and how they relate to the job!
Keep It Professional Yet Friendly: While we want to see your friendly side, remember to keep your application professional. Use clear language and check for any typos or errors. A well-organised application shows us that you’re detail-oriented and ready to manage varied tasks.
Apply Through Our Website: We encourage you to apply through our website for the best chance of getting noticed! It’s super easy and ensures your application goes straight to us. Plus, you’ll get to see more about our community-focused values and what we stand for.
How to prepare for a job interview at Cobalt Consulting (UK) Ltd
✨Know the Community
Before your interview, take some time to research the residential development and its community-focused values. Understanding their mission will help you align your answers with what they’re looking for in a Customer Service & Sales Representative.
✨Showcase Your People Skills
Since this role is all about customer interaction, be ready to share examples of how you've successfully engaged with customers in the past. Think of specific situations where you created a welcoming environment or resolved issues effectively.
✨Prepare for Scenario Questions
Expect questions that assess your problem-solving skills and ability to handle various customer scenarios. Practice responses to common situations, like dealing with a difficult visitor or managing multiple tasks at once, to demonstrate your calm and professional approach.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions that show your interest in the role and the community. Inquire about community-building activities or how they measure customer satisfaction. This shows you’re genuinely invested in creating a positive experience for residents and visitors.
