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For Companies At a Glance
- Tasks: Manage community relations and ensure a smooth, welcoming environment for tenants and visitors.
- Company: Leading property and place-management organisation with a focus on quality experiences.
- Benefits: 12-month contract, professional development, and a dynamic work environment.
- Why this job: Be the face of a vibrant community and make a real difference in people's experiences.
- Qualifications: Experience in community or property management and strong customer service skills.
- Other info: Fast-paced role with opportunities to build relationships and enhance your career.
The predicted salary is between 30000 - 42000 ÂŁ per year.
12 Month Fixed Term Contract
Site-based role
Monday to Friday, 9:00am - 6:00pm
About the Role
An exciting opportunity has arisen for an experienced Community Manager to join a leading property and place-management organisation on a 12-month fixed term contract. This role is central to delivering a high-quality occupier and visitor experience, ensuring the building operates smoothly, efficiently, and to the highest professional standards.
Reporting directly to the Site Director, the Community Manager will act as the primary point of contact for tenants, visitors, and stakeholders, combining strong customer service with operational oversight, compliance management, and proactive problem-solving. This is a handsâon, peopleâfacing role ideal for someone who thrives in a fastâpaced environment, enjoys building relationships, and takes pride in running a wellâmanaged, welcoming space.
Key Responsibilities
- Act as the first point of contact for all tenant queries, issues, and service requests, ensuring timely resolution and clear communication
- Work closely with the building management company and contractors to ensure smooth dayâtoâday operations
- Support the Site Director and deputise in their absence when required
- Oversee and coordinate hard services, maintenance activity, and contractor performance to ensure service excellence
- Monitor and manage statutory and internal compliance, ensuring adherence to company policies, RICS standards, ISO requirements, and legal timelines
- Develop, implement, and communicate standard operating procedures, identifying potential issues before they arise
- Manage event bookings and onâsite events, liaising with tenants and external guests to ensure highâquality delivery and clear expectations
- Deliver a professional meetâandâgreet service for visitors and callers, acting as a key site ambassador
- Maintain accurate records, reports, and documentation using internal systems and Microsoft Office
Skills & Experience
- Proven experience in a similar community, facilities, or property management role
- Confident building relationships with occupiers, clients, suppliers, and stakeholders at all levels
- Highly organised, proactive, and processâdriven, with excellent attention to detail
- Comfortable managing competing priorities and meeting deadlines
- Strong customerâservice mindset with a professional, courteous approach
- Experience using Microsoft Office; familiarity with Riskwise desirable
- IOSH qualification desirable but not essential
If you are interested in proceeding please apply on the link.
Community manager - 12 month FTC in London employer: Cobalt Consulting (UK) Ltd
Contact Detail:
Cobalt Consulting (UK) Ltd Recruiting Team
StudySmarter Expert Advice đ¤Ť
We think this is how you could land Community manager - 12 month FTC in London
â¨Tip Number 1
Network like a pro! Reach out to your connections in the property and place-management sector. Attend industry events or join relevant online groups to meet potential employers and get insider info on job openings.
â¨Tip Number 2
Show off your personality! When you get an interview, let your passion for community management shine through. Share stories that highlight your customer service skills and how you've tackled challenges in previous roles.
â¨Tip Number 3
Be proactive! If you see a company you're keen on, donât wait for them to post a job. Reach out directly, express your interest, and ask if they have any upcoming opportunities. It shows initiative and can set you apart from other candidates.
â¨Tip Number 4
Apply through our website! We make it easy for you to find and apply for roles like the Community Manager position. Plus, it ensures your application gets the attention it deserves. Donât miss out!
We think you need these skills to ace Community manager - 12 month FTC in London
Some tips for your application đŤĄ
Tailor Your CV: Make sure your CV reflects the skills and experience mentioned in the job description. Highlight your community management experience and any relevant achievements that show you can deliver a high-quality occupier and visitor experience.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this role. Mention your customer service skills and how you thrive in fast-paced environments, just like we do at StudySmarter.
Showcase Your Problem-Solving Skills: In your application, give examples of how you've proactively solved issues in previous roles. This will demonstrate your ability to manage competing priorities and ensure smooth operations, which is key for the Community Manager position.
Apply Through Our Website: We encourage you to apply directly through our website. Itâs the best way to ensure your application gets the attention it deserves. Plus, it shows youâre keen on joining our team!
How to prepare for a job interview at Cobalt Consulting (UK) Ltd
â¨Know Your Community
Before the interview, research the property and place-management organisation thoroughly. Understand their values, mission, and the specific community they serve. This will help you tailor your responses and show that you're genuinely interested in the role.
â¨Showcase Your Customer Service Skills
As a Community Manager, strong customer service is key. Prepare examples from your past experiences where you've successfully resolved tenant issues or improved client relationships. Be ready to discuss how you handle difficult situations with professionalism and courtesy.
â¨Demonstrate Organisational Skills
This role requires excellent organisational abilities. Bring up specific instances where you've managed multiple priorities or coordinated events. Highlight your attention to detail and how you ensure compliance with policies and standards in your previous roles.
â¨Ask Insightful Questions
At the end of the interview, donât forget to ask questions! Inquire about the team dynamics, the challenges the organisation faces, or how success is measured in this role. This shows your enthusiasm and helps you gauge if the company is the right fit for you.
