At a Glance
- Tasks: Support the lettings team with admin tasks and provide excellent customer service.
- Company: Leading estate agents in South West London with a dynamic work environment.
- Benefits: Gain valuable industry experience and develop your career in property.
- Other info: Fast-paced environment with opportunities for growth and learning.
- Why this job: Join a busy team and make a real impact on clients and tenants.
- Qualifications: Strong admin skills, customer service experience, and a passion for property.
The predicted salary is between 30000 - 40000 £ per year.
A leading estate agents are seeking a lettings administrator for their Residential Lettings team where no two days are the same. This is a fantastic opportunity for someone who is highly organised, customer-focused, and looking to build a successful career within property. As a key member of the Residential Lettings department, you'll play an essential role in ensuring the smooth and efficient running of the team. You'll provide vital administrative support, help deliver an exceptional service to landlords and tenants, and be at the heart of a busy, professional environment.
Key Responsibilities
- Acting as the first point of contact for the department by answering incoming calls and directing enquiries professionally and efficiently.
- Providing excellent customer service to landlords, tenants, and applicants looking to rent or let properties, handling enquiries with confidence and enthusiasm.
- Supporting the team with general administration, including preparing and organising reports and correspondence where required.
- Coordinating property marketing, including arranging professional photography, floor plans, and EPCs, as well as creating brochures, window cards, and online advertising materials.
- Assisting with canvassing activities to help generate new business opportunities.
- Producing and collating departmental statistics and reports.
- Progressing tenancy paperwork and ensuring all documentation is completed accurately and efficiently.
- Carrying out occasional property viewings when required, delivering a positive and professional experience for prospective tenants.
- Liaising with contractors to arrange maintenance works, obtaining quotes, and keeping landlords informed throughout the process.
- Supporting the Property Management team with a wide range of day-to-day administrative and operational tasks.
- Managing tenancy administration, including utility notifications, check‑ins, and check‑outs.
- Assisting with the organisation and administration of service charges for block management properties.
You will have:
- Excellent customer service skills
- Strong administrative skills
- Strong IT skills
- A strong team player with good interpersonal skills
- Numerate
- Excellent communication skills
- Good time management skills
- Attention to detail
- Highly organised
- Experience of working in a fast‑paced administrative environment
- Experience of working in the property industry (min 2 years)
This is an exciting opportunity to join a busy and supportive Residential Lettings team where you will gain valuable industry experience and play an important part in delivering outstanding service to clients and tenants alike.
Lettings Administrator in Hounslow employer: Cobalt Consulting (UK) Ltd
Join a dynamic and supportive team in South West London, where your role as a Lettings Administrator will be pivotal in delivering exceptional service to landlords and tenants. With a strong focus on employee growth, you'll benefit from ongoing training and development opportunities in a fast-paced environment that values organisation and teamwork. Experience a vibrant work culture that encourages collaboration and innovation, making it an excellent place to build a rewarding career in property.
Contact Details:
Cobalt Consulting (UK) Ltd Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Lettings Administrator in Hounslow
✨Tip Number 1
Network like a pro! Reach out to friends, family, and former colleagues in the property industry. Let them know you're on the hunt for a lettings administrator role – you never know who might have a lead or a connection that could help us land that perfect job.
✨Tip Number 2
Get your social media game on point! Follow estate agents and property companies on platforms like LinkedIn. Engage with their posts and share relevant content to show your passion for the industry. This can help us get noticed by potential employers.
✨Tip Number 3
Prepare for interviews by practising common questions related to lettings administration. Think about how your skills match the job description and be ready to share examples of your experience. We want to show them we’re the perfect fit for their team!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re genuinely interested in joining our team. Let’s make sure we stand out from the crowd!
We think you need these skills to ace Lettings Administrator in Hounslow
Some tips for your application 🫡
Show Off Your Organisational Skills:As a Lettings Administrator, being organised is key! Make sure your application highlights your ability to manage multiple tasks efficiently. Use examples from your past experiences to demonstrate how you keep everything running smoothly.
Customer Service is King:We’re all about providing excellent service, so don’t forget to showcase your customer service skills in your application. Share specific instances where you’ve gone above and beyond for clients or handled tricky situations with ease.
Tailor Your Application:Make your application stand out by tailoring it to the role. Use the job description as a guide and sprinkle in relevant keywords that match what we’re looking for. This shows us you’ve done your homework and are genuinely interested!
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It’s super easy and ensures your application gets to the right place. Plus, you’ll find all the info you need about the role and our team there!
How to prepare for a job interview at Cobalt Consulting (UK) Ltd
✨Know Your Stuff
Before the interview, make sure you brush up on your knowledge of the property industry. Familiarise yourself with common terms and processes related to lettings. This will not only show your enthusiasm but also help you answer questions confidently.
✨Showcase Your Customer Service Skills
Since this role is all about providing excellent customer service, think of specific examples from your past experiences where you went above and beyond for a client. Be ready to share these stories during the interview to demonstrate your customer-focused approach.
✨Be Organised and Prepared
Bring along any necessary documents, such as your CV and references, neatly organised in a folder. Also, prepare a list of questions to ask the interviewer about the team and the company culture. This shows that you're proactive and genuinely interested in the role.
✨Practice Makes Perfect
Consider doing a mock interview with a friend or family member. Focus on articulating your thoughts clearly and maintaining a positive attitude. Practising common interview questions can help you feel more at ease and ready to impress when the real interview comes around.
