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- Tasks: Be the friendly face of our community, helping residents and visitors every day.
- Company: Join a modern residential operator focused on community and care.
- Benefits: Enjoy a supportive work environment with a people-first culture.
- Why this job: Make a real difference in people's lives while building a welcoming community.
- Qualifications: Strong customer service skills and a passion for working with people.
- Other info: Flexible Monday to Friday schedule with occasional Saturday shifts.
The predicted salary is between 36000 - 60000 £ per year.
We're supporting a residential living operator that puts community, care and customer experience at the centre of everything they do. This Customer Service & Sales Representative role sits front of house and plays a key part in shaping how residents and visitors experience the building each day. This opportunity suits someone who enjoys working with people, takes pride in creating welcoming environments and is comfortable balancing customer interaction with light administration.
The organisation operates a modern residential development with shared spaces designed to bring people together, including communal lounges, gardens and wellness facilities. Their focus is on creating a friendly, inclusive and well‑run community where residents feel supported. A people-first culture with a strong emphasis on service quality. A community‑led environment rather than a traditional lettings model. A clear commitment to creating a welcoming experience for residents and visitors.
The working pattern is Monday to Friday, with one Saturday in four as part of a rota.
As a Customer Service & Sales Representative, you'll be the first point of contact for residents, prospective residents and visitors, acting as a visible ambassador for the building and its values:
- Managing the front‑of‑house and reception area, ensuring it remains presentable and welcoming at all times.
- Greeting residents and visitors, responding to queries and managing expectations clearly.
- Supporting community‑building activities, including resident events and engagement initiatives.
- Conducting viewings for prospective residents and following up with feedback.
- Handling general administrative tasks, including emails, phone enquiries and system updates.
- Supporting the wider onsite team with day‑to‑day operations as required.
This role places greater emphasis on community and customer experience than leasing, while still involving regular viewings.
We're looking for someone with strong customer service foundations and a genuine interest in working with people:
- Working knowledge of customer service in a people‑facing environment.
- Confidence communicating face to face, over the phone and in writing.
- Good organisational skills and comfort managing varied tasks across a day.
- A calm and professional approach when handling questions or issues.
- Basic IT confidence, including email and standard office systems.
No prior property or residential sector experience is required for this position, although it would be beneficial.
Customer Service and Sales Representative employer: Cobalt Consulting (UK) Ltd
Contact Detail:
Cobalt Consulting (UK) Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service and Sales Representative
✨Tip Number 1
Get to know the company culture before your interview. Check out their website and social media to see how they engage with residents and what community events they host. This will help you connect your answers to their values during the interview.
✨Tip Number 2
Practice your customer service scenarios! Think about how you would handle different situations, like a resident's complaint or a visitor's question. Being prepared will show that you can think on your feet and prioritise the customer experience.
✨Tip Number 3
Dress the part! Since you'll be the first point of contact, make sure you present yourself well. A smart appearance can make a great first impression and shows that you take the role seriously.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way in showing your enthusiasm for the role. Plus, it keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Customer Service and Sales Representative
Some tips for your application 🫡
Show Your People Skills: In your application, let us know about your experience working with people. Share examples of how you've created welcoming environments or handled customer queries. We love seeing that genuine interest in community and care!
Be Clear and Concise: When writing your application, keep it straightforward. Use clear language to describe your skills and experiences. We appreciate a well-structured application that gets straight to the point without unnecessary fluff.
Highlight Your Organisational Skills: Since the role involves balancing various tasks, make sure to mention your organisational abilities. Talk about how you manage your time and prioritise tasks effectively. We want to see that you can handle the front-of-house responsibilities with ease!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our community-focused team!
How to prepare for a job interview at Cobalt Consulting (UK) Ltd
✨Know the Community
Before your interview, take some time to research the residential living operator and their community values. Understanding their focus on creating a welcoming environment will help you align your answers with their mission and show that you're genuinely interested in being part of their team.
✨Showcase Your People Skills
As a Customer Service & Sales Representative, you'll be interacting with residents and visitors daily. Prepare examples from your past experiences where you've successfully handled customer queries or created a positive atmosphere. This will demonstrate your ability to connect with people and manage expectations effectively.
✨Be Ready for Role-Play Scenarios
Expect to engage in role-play during the interview, where you might have to handle a mock customer interaction. Practise responding to common customer queries or complaints calmly and professionally. This will showcase your communication skills and your ability to think on your feet.
✨Highlight Your Organisational Skills
Since the role involves balancing customer interaction with light administration, be prepared to discuss how you manage multiple tasks. Share specific examples of how you've organised your workload in previous roles, ensuring you can maintain a welcoming front-of-house experience while handling administrative duties.
