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For Companies At a Glance
- Tasks: Deliver exceptional customer service and create memorable experiences for guests.
- Company: Leading property investment company in a stunning London landmark.
- Benefits: Competitive pay, professional growth, and a vibrant work culture.
- Why this job: Be the face of excellence and make a real impact on guest experiences.
- Qualifications: Strong communication skills and a passion for customer service.
- Other info: Join a diverse team and thrive in a dynamic environment.
The predicted salary is between 30000 - 42000 ÂŁ per year.
Company Overview
This company is a leading property investment company based in the heart of London, operating from one of the city\’s most iconic landmark buildings. Renowned for high standards and innovative approach.
Role Overview
As a Customer Experience Team Member, you\’ll be at the forefront of delivering memorable and lasting impressions. You will provide tailored, high‑touch service at every interaction and act as a key ambassador for the front‑of‑house experience.
Key Responsibilities
Customer Service Excellence
- Deliver warm, professional welcomes and farewells to all guests and occupiers.
- Consistently provide high‑quality service that goes above and beyond expectations.
- Adhere to established front‑of‑house standards, processes, and health & safety protocols.
- Ensure all public‑facing areas are impeccably maintained and presented.
- Respond to phone and email enquiries with professionalism and timely follow‑up.
- Accurately manage visitor access and registration systems.
- Handle complaints empathetically and elevate when necessary.
Operations & Administration
- Maintain accurate documentation and timely data entry.
- Report and track building faults/issues in coordination with facilities support.
- Conduct regular walkthroughs to ensure the property is in top condition.
- Keep guest lounges tidy and well‑presented at all times.
- Provide support across multiple sites and assist with administrative tasks as needed.
Concierge Services
- Proactively offer support such as dry cleaning, travel coordination, and reservations.
- Create personalized moments of delight for guests and occupiers.
- Assist with tenant engagement, community events, and other initiatives.
Skills & Experience
Professional & Technical
- Excellent communication skills—both written and verbal.
- Strong proficiency in Microsoft Office (Outlook, Word, Excel, PowerPoint).
- High attention to detail, organization, and time management.
- Experience in customer service or hospitality roles preferred.
Mindset & Approach
- Proactive, adaptable, and enthusiastic attitude.
- Commercially aware with interest in customer experience trends.
- Flexible and collaborative with a willingness to support change.
- Committed to continuous personal growth and development.
What Is Expected From You
Professional Conduct
- Represent the company with integrity, professionalism, and pride.
- Maintain high standards in personal presentation and appearance.
- Embrace company values and contribute positively to the workplace culture.
- Support an inclusive, diverse, and community‑driven environment.
Service Delivery
- Deliver a consistent, seamless experience to clients and visitors.
- Anticipate needs and act with initiative to provide effective solutions.
- Assist in onboarding and mentoring new or temporary team members.
Your Impact
In this role, you\’ll be instrumental in shaping the overall guest and occupier journey. Through professionalism, creativity, and care, you\’ll help create a warm, welcoming environment that reflects service excellence at every level.
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Customer Experience Team Member employer: Cobalt Consulting (UK) Ltd
Contact Detail:
Cobalt Consulting (UK) Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Experience Team Member
✨Tip Number 1
Get to know the company inside out! Research their values, culture, and recent projects. This will help you tailor your approach and show them you're genuinely interested in being part of their team.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to a referral!
✨Tip Number 3
Prepare for the interview by practising common questions and scenarios related to customer service. Think about how you can demonstrate your proactive and adaptable mindset through real-life examples.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can leave a lasting impression and shows your enthusiasm for the role. Plus, it keeps you on their radar!
We think you need these skills to ace Customer Experience Team Member
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to inject a bit of warmth and enthusiasm into your words. Remember, this role is all about creating memorable experiences for our guests.
Tailor Your Application: Make sure to tailor your application to the Customer Experience Team Member role. Highlight your relevant experience in customer service or hospitality, and showcase how your skills align with our values. We love seeing candidates who understand what we’re all about!
Be Professional Yet Approachable: While we want to see your friendly side, it’s also important to maintain a level of professionalism in your written application. Use clear language, check your spelling and grammar, and keep it concise. This shows us that you can communicate effectively, just like you would with our guests.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, you’ll find all the details you need about the position right there. We can’t wait to hear from you!
How to prepare for a job interview at Cobalt Consulting (UK) Ltd
✨Know the Company Inside Out
Before your interview, take some time to research the property investment company. Understand their values, mission, and what sets them apart in the industry. This will not only help you answer questions more effectively but also show your genuine interest in being part of their team.
✨Showcase Your Customer Service Skills
As a Customer Experience Team Member, your ability to provide exceptional service is key. Prepare examples from your past experiences where you went above and beyond for a customer. Highlight your communication skills and how you handle complaints with empathy and professionalism.
✨Dress to Impress
First impressions matter, especially in a front-of-house role. Make sure to dress professionally and maintain a polished appearance. This reflects your understanding of the high standards expected in the role and shows that you take the opportunity seriously.
✨Prepare Questions to Ask
Interviews are a two-way street! Prepare thoughtful questions about the company culture, team dynamics, and expectations for the role. This not only demonstrates your enthusiasm but also helps you gauge if the company is the right fit for you.
