Senior Block Manager in City of London

Cobalt is supporting a well-established residential property owner and operator with the appointment of a Senior Block Manager to lead block management operations across a complex residential and mixed-use portfolio in London. This is the most senior operational block management role beneath the Director, offering genuine influence over standards, people and performance.

The organisation is a large-scale residential landlord with a long-term approach to asset ownership and management. Block management is viewed as a core operational discipline, with a strong focus on safety, governance and customer experience. The business encourages collaboration, structured decision-making and continuous improvement across its estates.

The role and responsibilities include:

• Taking full accountability for block management performance across an allocated residential and mixed-use portfolio.
• Acting as the senior operational lead for block management, supporting the Director in delivering consistent and compliant outcomes.
• Line managing a Block Manager and Property Officers, with responsibility for performance, development and capability.
• Setting clear expectations and embedding best practice across health and safety, fire safety and building safety compliance.
• Leading the preparation, management and monitoring of service charge budgets and accounts.
• Overseeing external managing agents, consultants and contractors.
• Managing complex leaseholder matters, including meetings and formal correspondence.
• Leading Section 20 consultations, dispensation requests and licence to alter processes.
• Providing senior oversight of major works projects where required.
• Undertaking regular inspections and ensuring appropriate remedial actions are progressed.
• Contributing to wider operational and procedural improvements across the block management function.

The Senior Block Manager reports directly into the Director of Building Safety and Block Management and plays a visible role in shaping how block management is delivered across the business.

Skills and experience required include:

• Working knowledge of residential leasehold property management at a senior operational level.
• Strong understanding of landlord and tenant legislation, health and safety, fire safety and building safety requirements.
• Experience managing service charge budgets, contractors and professional advisers.
• Proven experience line managing block or property management professionals.
• Confidence engaging with senior internal stakeholders and leaseholders.
• Working knowledge of Microsoft Excel and Word.
• Practical understanding of building fabric, maintenance and refurbishment works.

This Senior Block Manager role offers senior-level responsibility, visibility and influence within a structured organisation that values high standards and long-term thinking. Interviews are already being scheduled, so early applications are encouraged.

If you require any adjustments or additional support during the recruitment process for any reason whatsoever, please let your Cobalt consultant know.