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- Tasks: Lead a Build to Rent development, enhancing resident experience and managing a high-performing team.
- Company: Join a dynamic company focused on operational excellence in residential developments.
- Benefits: Enjoy a competitive salary, a 20% discretionary bonus, and flexible working hours.
- Why this job: This role offers the chance to make a real impact in a vibrant community and develop your leadership skills.
- Qualifications: Proven experience in residential management, strong customer service skills, and leadership experience required.
- Other info: Desirable qualifications include ARLA and IOSH; apply for a confidential chat about this exciting opportunity!
The predicted salary is between 55000 - 66000 £ per year.
General Manager – Build to Rent
Location : Birmingham
Salary : £55,000 + 20% discretionary bonus linked to KPIs
Working Hours : 5 over 7 days, 9am-6pm (flexibility required)
We are seeking an exceptional General Manager to lead the operations of a Build to Rent (BTR) development in Birmingham. This role offers an exciting opportunity to drive operational excellence, enhance resident experience, and manage a high-performing on site team.
Key Responsibilities :
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Leadership & Team Development :
Oversee the recruitment, induction, and training of on site staff. Coach and mentor the team, fostering career growth and ensuring alignment with company goals. Conduct regular one-to-one meetings and build a cohesive, high performing team. -
Resident Engagement :
Cultivate a vibrant community through innovative events and communication strategies. Act as the first point of contact for complex resident concerns and maintain high standards of service across the team. -
Leasing & Marketing :
Collaborate with the Leasing Manager to develop and implement leasing strategies. Provide market insights, conduct appraisals, and support the resident journey from enquiry to move-in. Assist in marketing and social media activities to attract and retain residents. -
Financial Management :
Manage budgets and control expenditure, ensuring all financial procedures are adhered to. Oversee invoicing, address bad debt cases, and identify opportunities for cost-saving and additional income streams. -
Property Management :
Conduct regular building inspections, ensuring all maintenance issues are resolved promptly. Collaborate with the Facilities Manager on PPM contracts and compliance measures. Lead on legal actions, insurance claims, and health and safety compliance. -
Customer Service Excellence :
Drive a resident-first approach across all services, ensuring KPIs are met. Continuously improve standards and oversee the delivery of a market-leading resident experience.
What We’re Looking For :
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Proven experience managing residential developments to exceptional standards.
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Strong customer service background and a proactive, can-do attitude.
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Leadership experience managing teams of six or more.
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Financial acumen with budget management and cost control expertise.
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In-depth understanding of health and safety compliance and building management.
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Organised, meticulous, and able to handle complex challenges with confidence.
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Desirable qualifications: ARLA and IOSH.
Apply today for a confidential conversation about this exciting role!
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Build to Rent - General Manager employer: Cobalt Consulting (UK) Ltd
Contact Detail:
Cobalt Consulting (UK) Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Build to Rent - General Manager
✨Tip Number 1
Familiarize yourself with the Build to Rent sector in Birmingham. Understanding local market trends, resident preferences, and community engagement strategies will give you an edge during discussions.
✨Tip Number 2
Highlight your leadership experience by preparing specific examples of how you've developed teams in previous roles. Be ready to discuss your coaching methods and how they align with our company goals.
✨Tip Number 3
Showcase your financial management skills by being prepared to discuss budget management experiences. Think of instances where you identified cost-saving opportunities or improved financial processes.
✨Tip Number 4
Demonstrate your commitment to customer service excellence. Prepare to share examples of how you've enhanced resident experiences and resolved complex issues in past positions.
We think you need these skills to ace Build to Rent - General Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in managing residential developments and showcases your leadership skills. Use specific examples that demonstrate your ability to enhance resident experience and manage a high-performing team.
Craft a Compelling Cover Letter: Write a cover letter that reflects your passion for the role and the company. Discuss your customer service background, financial management skills, and how you can contribute to the operational excellence of the Build to Rent development.
Highlight Relevant Qualifications: If you have qualifications like ARLA or IOSH, make sure to mention them prominently in your application. These credentials can set you apart from other candidates and show your commitment to health and safety compliance.
Showcase Your Problem-Solving Skills: In your application, provide examples of how you've successfully handled complex challenges in previous roles. This will demonstrate your ability to manage the diverse responsibilities of a General Manager effectively.
How to prepare for a job interview at Cobalt Consulting (UK) Ltd
✨Showcase Your Leadership Skills
As a General Manager, your ability to lead and develop a team is crucial. Be prepared to share specific examples of how you've successfully managed teams in the past, focusing on recruitment, training, and fostering career growth.
✨Demonstrate Customer Service Excellence
Highlight your experience in delivering exceptional customer service. Discuss strategies you've implemented to enhance resident engagement and how you’ve handled complex resident concerns effectively.
✨Discuss Financial Management Experience
Be ready to talk about your financial acumen, particularly in budget management and cost control. Provide examples of how you've managed budgets in previous roles and any successful cost-saving initiatives you've led.
✨Prepare for Property Management Questions
Expect questions related to property management and health and safety compliance. Familiarize yourself with relevant regulations and be prepared to discuss how you've ensured compliance and resolved maintenance issues in past roles.
