At a Glance
- Tasks: Support daily operations of a busy retail centre and manage tenant relationships.
- Company: Well-established property management business in North Birmingham.
- Benefits: Gain hands-on experience in a dynamic retail environment with growth opportunities.
- Other info: Perfect for ambitious individuals looking to advance in property management.
- Why this job: Take on real responsibility and make an impact in a vibrant community space.
- Qualifications: Experience in retail operations or facilities management is a plus.
The predicted salary is between 30000 - 40000 £ per year.
Cobalt Recruitment is delighted to be representing a well-established property management business in the search for an Assistant Centre Manager to support the operational delivery of a prominent retail and community destination in North Birmingham. This is a broad, site-based position offering exposure across facilities management, tenant liaison, commercialisation, market operations, and centre marketing within a high-footfall environment.
Working closely with the senior centre management team, the successful individual will play a key role in maintaining operational standards across the wider scheme while also taking ownership of a busy on-site market operation. The role offers an excellent opportunity for an Assistant Facilities Manager, Assistant Centre Manager, or Operations professional seeking a varied position with genuine responsibility and visibility across both operational and commercial aspects of a retail asset.
Key Responsibilities- Support the day-to-day operational management of the shopping centre, ensuring high presentation and service standards are consistently maintained.
- Assist with contractor management, including monitoring performance, reviewing RAMS, issuing permits to work, and overseeing compliance activities.
- Participate in the delivery and monitoring of planned preventative maintenance programmes across the scheme.
- Conduct regular tenant inspections and support the management of occupier relationships across the centre and market operation.
- Act as a primary point of contact for market tenants, managing operational queries and resolving issues efficiently.
- Oversee operational matters within the market environment including health & safety, inspections, maintenance coordination, and risk management.
- Support market lettings activity, including negotiating within agreed parameters and proactively identifying new occupier opportunities.
- Maintain accurate tenancy, licence, and compliance records through CAFM and internal management systems.
- Assist in monitoring arrears, lease expiries, and operational reporting for internal stakeholders and clients.
- Coordinate commercialisation activity and ensure operational compliance across promotional and mall space usage.
- Support the delivery of centre-wide marketing initiatives alongside external agencies and internal stakeholders.
- Contribute to client reporting and attend stakeholder meetings as required.
The successful candidate will ideally have previous experience within shopping centre, mixed-use, or commercial property operations, with exposure to facilities management and tenant-facing environments. Strong communication skills, a proactive approach, and the ability to manage multiple operational priorities are essential for this position. IOSH qualification or equivalent health & safety training would be advantageous, alongside experience using CAFM systems and strong Microsoft Excel capability. This role could also suit an ambitious Assistant FM or property operations professional looking to step into a broader centre management position within a large-scale retail environment in North Birmingham.
Retail Centre Operations Lead (Assistant Manager) in Birmingham employer: Cobalt Consulting (UK) Ltd
Join a well-established property management business that values its employees and fosters a collaborative work culture in North Birmingham. As a Retail Centre Operations Lead, you will benefit from comprehensive training and development opportunities, ensuring your professional growth while working in a dynamic environment that prioritises high service standards and tenant satisfaction. Enjoy the unique advantage of being part of a vibrant retail community, where your contributions directly impact the success of the centre and its operations.
Contact Details:
Cobalt Consulting (UK) Ltd Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Retail Centre Operations Lead (Assistant Manager) in Birmingham
✨Tip Number 1
Network like a pro! Reach out to your connections in the retail and property management sectors. Attend local events or join online groups where you can meet people who might know about job openings or can give you insider tips.
✨Tip Number 2
Prepare for interviews by researching the company and its operations. Understand their values and how they manage their centres. This will help you tailor your answers and show that you're genuinely interested in the role.
✨Tip Number 3
Practice your responses to common interview questions, especially those related to operational management and tenant relations. We recommend doing mock interviews with friends or using online resources to boost your confidence.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can leave a lasting impression and shows your enthusiasm for the position. Plus, it keeps you on their radar as they make their decision.
We think you need these skills to ace Retail Centre Operations Lead (Assistant Manager) in Birmingham
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experiences that match the job description. Highlight any previous roles in retail or property management, and don’t forget to mention your experience with facilities management and tenant relations!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for the Assistant Centre Manager role. Share specific examples of how you've successfully managed operations or improved tenant relationships in the past.
Show Off Your Communication Skills:Since strong communication is key for this role, make sure your application showcases your ability to convey information clearly. Whether it’s through your CV, cover letter, or any additional documents, let your personality and professionalism shine through!
Apply Through Our Website:We encourage you to apply directly through our website for a smoother process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates regarding your application status!
How to prepare for a job interview at Cobalt Consulting (UK) Ltd
✨Know Your Stuff
Make sure you understand the ins and outs of retail centre operations. Brush up on facilities management, tenant relations, and market operations. Being able to discuss these topics confidently will show that you're serious about the role.
✨Showcase Your Communication Skills
Since this role involves a lot of interaction with tenants and stakeholders, practice articulating your thoughts clearly. Prepare examples of how you've successfully managed relationships or resolved conflicts in previous roles.
✨Be Proactive
Demonstrate your proactive approach by discussing times when you've taken initiative in past positions. Whether it was improving operational processes or enhancing tenant satisfaction, showing that you can think ahead will impress the interviewers.
✨Familiarise Yourself with Compliance
Understanding health and safety regulations is crucial for this role. Brush up on relevant compliance standards and be ready to discuss how you've ensured adherence in previous jobs. This will highlight your readiness to take on the responsibilities of the position.
