At a Glance
- Tasks: Maintain and service cutting-edge robotic hardware while providing top-notch customer support.
- Company: Join Cobalt AI, a leader in robotics and security technology.
- Benefits: Competitive hourly pay, paid training, and hands-on experience in a dynamic environment.
- Other info: Independent contractor role with flexible hours and opportunities for growth.
- Why this job: Be part of a passionate team making a real impact in the tech world.
- Qualifications: Interest in robotics, hardware knowledge, and excellent communication skills.
The predicted salary is between 40000 - 100000 £ per year.
About Cobalt AI
Cobalt AI utilizes a combination of human expertise, robotic technology, and monitoring intelligence solutions to effectively resolve any security incidents. Our dedicated team patrols and monitors sites 24/7 to proactively prevent break-ins, identify significant leaks, and provide our customers with visibility over their space, their assets, and their data. Cobalt's team is composed of renowned technologists and security professionals and is backed by world-class investors such as Sequoia, Bloomberg Beta, and Coatue. In 2019, Cobalt was recognized as one of the Best Places to Work by the Silicon Valley Business Journal and the San Francisco Business Times.
We’re looking for people who want to make an impact with us and help build a company that is known for its excellence in engineering, passion for progress, and dedication to customers.
About The role:
The Reserve Engineer (RE) is someone who is knowledgeable with computer hardware and provides our clients with top-notch customer service. The RE serves as Cobalt's "boots on the ground" and are part of our rapid-response field-operations team in the event a hardware-failure happens at a client site. Occasionally, REs assist with field projects and new robot deployments. The RE is an essential role-player in keeping our robots operating and our clients happy. Please note, this is not a remote position.
What You'll Do
- Learn our robot hardware inside and out to be comfortable servicing and maintaining our machine. (we'll provide the paid training)
- Communicate with both technical and non-technical teammates with field repairs and projects.
- Ensure hardware failures on our robots are addressed, and resolved within a safe and timely manner.
- Occasionally assist with field operation projects and new robot deployments.
- Be dispatched to client sites within your area to resolve hardware failures 1-3 times a month (potentially more).
- Reports to a Regional Project Manager for tasking and delegation.
You're a Great Candidate If
- You're excited about robotics, artificial intelligence, machine learning, and willing to learn.
- You're familiar with hardware assembly and disassembly. (Tool kit with basic hand tools will be provided)
- You're familiar with computer hardware and small electrical components (proprietary training will be provided).
- You're an excellent communicator and comfortable collaborating and receiving instruction on platforms such as Slack, Google Meet/Hangout etc.
- You are available during days and times within Mon-Fri, 9a-5p. (Flex/Oncall schedule)
- You're open to support jobs that may occur after hours (5pm-9am) and on weekends. (Flex/Oncall schedule)
- You're presentable and comfortable speaking to clients from Fortune 100 & 500 companies.
- You love providing great customer service.
Bonus Skills
- Experience with robotics.
- Experience with computer hardware and electrical components.
- Experience working in a fast-paced startup environment.
- Military/First Responder Associate degree or higher.
The Reserve Engineer is an independent contractor position with Cobalt AI and is not a remote role. Compensation ranges from $20-$50 USD per hour, depending on experience and qualifications. Candidates must be based within reasonable commuting distance of the assigned service area, as relocation assistance is not provided for this position.
Cobalt AI is an equal employment opportunity employer and values diversity. Qualified candidates are considered for employment without regard to race, religion, gender, gender identity, sexual orientation, national origin, age, military or veteran status, disability, or any other characteristic protected by applicable law.
Reserve Engineer (On-site) - London employer: Cobalt AI, LLC
Cobalt AI is an exceptional employer that fosters a dynamic work culture centred around innovation and collaboration. With a commitment to employee growth, we offer comprehensive training in robotics and hardware maintenance, ensuring our team members are well-equipped to excel in their roles. Located in London, our on-site Reserve Engineers play a crucial part in delivering outstanding customer service while being supported by a passionate team dedicated to making a meaningful impact in the security technology sector.
StudySmarter Expert Advice🤫
We think this is how you could land Reserve Engineer (On-site) - London
✨Tip Number 1
Get to know the company inside out! Research Cobalt AI's projects, values, and culture. This way, when you chat with them, you can show off your knowledge and passion for their mission.
✨Tip Number 2
Practice your communication skills! Since you'll be dealing with both techy folks and clients, being able to explain things clearly is key. Try role-playing with a friend or family member to get comfortable.
✨Tip Number 3
Be ready to showcase your hands-on skills! If you have experience with hardware or robotics, prepare to talk about it. Bring examples of past projects or experiences that highlight your problem-solving abilities.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace Reserve Engineer (On-site) - London
Some tips for your application 🫡
Show Your Passion for Robotics:When you're writing your application, let your enthusiasm for robotics and technology shine through. We want to see that you're genuinely excited about the field and ready to dive into the world of hardware and AI with us!
Highlight Relevant Experience:Make sure to mention any experience you have with computer hardware or customer service. Whether it's a project at school or a previous job, we want to know how your background makes you a great fit for the Reserve Engineer role.
Be Clear and Concise:Keep your application straightforward and to the point. Use clear language and avoid jargon unless it’s relevant. We appreciate a well-structured application that makes it easy for us to see why you’d be a great addition to our team.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows you’re serious about joining our awesome team!
How to prepare for a job interview at Cobalt AI, LLC
✨Know Your Robots
Before the interview, dive deep into understanding Cobalt AI's robotic technology. Familiarise yourself with their hardware and how it operates. This will not only show your enthusiasm for the role but also help you answer technical questions confidently.
✨Show Off Your Communication Skills
Since the role involves liaising with both technical and non-technical teams, practice explaining complex concepts in simple terms. You might even want to prepare a few examples of how you've successfully communicated in past roles to demonstrate your skills.
✨Prepare for Real-World Scenarios
Think about potential hardware failure situations you might encounter on the job. Prepare to discuss how you would approach these issues, focusing on safety and efficiency. This will highlight your problem-solving abilities and readiness for the field.
✨Emphasise Customer Service Experience
Cobalt AI values great customer service, so be ready to share specific examples from your past experiences where you went above and beyond for a client. This will showcase your dedication to client satisfaction and align with the company's mission.
