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For Companies At a Glance
- Tasks: Lead a high-performing IT support team and drive service improvement initiatives.
- Company: A leading IT services firm in the UK with a focus on excellence.
- Benefits: Competitive salary, bonus scheme, childcare support, and modern facilities.
- Why this job: Join a dynamic team and make a real impact in IT support and automation.
- Qualifications: Proven experience in technical support leadership and knowledge of ITIL principles.
- Other info: Great opportunity for career growth in a supportive environment.
The predicted salary is between 43200 - 72000 £ per year.
A leading IT services firm in the United Kingdom is seeking an experienced Service Desk Team Lead to manage a high-performing team. The role involves ensuring top-tier IT support, leading operations, and collaborating on service improvement initiatives.
Candidates should have proven experience in technical support leadership and a strong understanding of ITIL principles.
This position offers a competitive salary, a discretionary bonus scheme, and excellent employee benefits including childcare support and access to modern facilities.
Service Desk Team Lead — Lead IT Support & Automation in London employer: Coba IT Consultants
Contact Detail:
Coba IT Consultants Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Desk Team Lead — Lead IT Support & Automation in London
✨Tip Number 1
Network like a pro! Reach out to your connections in the IT industry, especially those who work in service desk roles. A friendly chat can lead to insider info about job openings or even a referral.
✨Tip Number 2
Prepare for interviews by practising common questions related to IT support and team leadership. We recommend role-playing with a friend or using online resources to boost your confidence and refine your answers.
✨Tip Number 3
Showcase your leadership skills! During interviews, share specific examples of how you've led teams to success in previous roles. Highlight your understanding of ITIL principles and how you've applied them to improve service delivery.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive and engaged with our company.
We think you need these skills to ace Service Desk Team Lead — Lead IT Support & Automation in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in technical support leadership and your understanding of ITIL principles. We want to see how your skills align with the role, so don’t be shy about showcasing your achievements!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for the Service Desk Team Lead position. Share specific examples of how you've led teams and improved service delivery in the past.
Showcase Your Leadership Skills: In both your CV and cover letter, emphasise your leadership experience. We’re looking for someone who can manage a high-performing team, so share any relevant experiences that demonstrate your ability to lead and inspire others.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity. Plus, it’s super easy!
How to prepare for a job interview at Coba IT Consultants
✨Know Your ITIL Principles
Make sure you brush up on your ITIL knowledge before the interview. Be ready to discuss how you've applied these principles in your previous roles, especially in managing a service desk team. This will show that you understand the framework and can lead operations effectively.
✨Showcase Your Leadership Skills
Prepare examples of how you've successfully led a team in the past. Think about specific challenges you faced and how you motivated your team to overcome them. This will demonstrate your capability as a Service Desk Team Lead and your ability to drive performance.
✨Highlight Your Technical Support Experience
Be ready to talk about your hands-on experience in technical support. Discuss the types of issues you've resolved and how you've improved service delivery. This will help the interviewers see that you have the practical skills needed for the role.
✨Prepare for Service Improvement Discussions
Since the role involves collaborating on service improvement initiatives, think about past projects where you've implemented changes that enhanced service quality. Be prepared to share your ideas on how to further improve their current processes, showing that you're proactive and forward-thinking.
