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- Tasks: Lead a dynamic Service Desk team and deliver top-notch IT support.
- Company: Join a prestigious client in South Northants with a world-class tech team.
- Benefits: Enjoy competitive salary, bonuses, childcare benefits, and access to an on-site gym.
- Why this job: Step into a leadership role and make a real impact in IT service excellence.
- Qualifications: Experience in leading technical support teams and strong communication skills.
- Other info: Collaborative environment with opportunities for professional growth and development.
The predicted salary is between 36000 - 60000 £ per year.
Are you an approachable and technically capable IT professional ready to lead a high-performing Service Desk team? Do you thrive on delivering exceptional customer service while managing daily IT operations in a dynamic environment? Coba IT is hiring on behalf of a prestigious client for an exciting opportunity based in south Northants. This is your chance to step into a leadership role within a world-class technology team, driving service excellence and operational efficiency.
About the Role
As Service Desk Team Lead, you will manage a small team of Service Desk analysts, championing outstanding IT support across applications, infrastructure, and end-user devices. You'll combine hands-on technical expertise with leadership skills to ensure smooth operations and exceptional user experience.
Key Responsibilities
- Lead and mentor the Service Desk team, supporting development and performance.
- Act as the primary interface between IT and end users, ensuring clear communication and top-tier service.
- Manage Service Desk operations, including queue management, SLA adherence, and escalation handling.
- Provide hands-on 1st and 2nd line support for laptops, iPads, mobile devices, using tools like Intune and Active Directory.
- Oversee device management and maintain supplier relationships.
- Produce KPI reports, analyse ticket trends, and identify opportunities for automation and ITIL best practices.
- Collaborate with IT peers to optimise ServiceNow ITSM functionality and enhance service delivery.
Skills & Expertise
- Proven experience leading or mentoring a technical support team.
- Strong background in 1st and 2nd line support for end-user devices.
- Experience with Intune and Active Directory.
- Excellent communication and stakeholder engagement skills.
- Familiarity with ITIL principles and KPI-driven service improvements.
- Creative problem-solving mindset and collaborative approach.
Competitive salary and discretionary bonus scheme. Childcare benefits, cycle-to-work, tech and car schemes. Access to state-of-the-art facilities including on-site gym, fitness classes, and bistro café.
Ready to lead and make an impact? Apply today through Coba IT and take the next step in your IT leadership career.
IT Service Desk Team Lead in London employer: Coba IT Consultants
Contact Detail:
Coba IT Consultants Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Service Desk Team Lead in London
✨Tip Number 1
Network like a pro! Reach out to your connections in the IT field and let them know you're on the lookout for a Service Desk Team Lead role. You never know who might have the inside scoop on an opportunity or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews by brushing up on your technical skills and leadership examples. Think about how you've handled tough situations in the past and be ready to share those stories. We want to see that you can lead a team while keeping customer service at the forefront!
✨Tip Number 3
Don’t forget to showcase your problem-solving skills! During interviews, highlight specific instances where you’ve improved processes or resolved issues effectively. This will show potential employers that you’re not just a tech whiz but also a creative thinker.
✨Tip Number 4
Finally, apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who take the initiative to connect directly with us. Let’s get you that Service Desk Team Lead position!
We think you need these skills to ace IT Service Desk Team Lead in London
Some tips for your application 🫡
Show Your Leadership Skills: When writing your application, make sure to highlight any experience you have in leading or mentoring teams. We want to see how you've supported your team’s development and performance in previous roles.
Be Clear and Concise: Use straightforward language to describe your technical expertise and experience with tools like Intune and Active Directory. We appreciate clarity, so avoid jargon that might confuse us!
Demonstrate Your Customer Service Mindset: Since this role is all about delivering exceptional service, share examples of how you've gone above and beyond for users in the past. We love seeing a creative problem-solving approach!
Tailor Your Application: Make sure to customise your application to reflect the specific skills and experiences mentioned in the job description. We’re looking for candidates who align closely with our needs, so show us why you’re the perfect fit!
How to prepare for a job interview at Coba IT Consultants
✨Show Your Leadership Skills
As a Service Desk Team Lead, it's crucial to demonstrate your leadership abilities. Prepare examples of how you've successfully led a team in the past, focusing on mentoring and developing team members. Highlight any specific situations where your guidance made a difference.
✨Know Your Tech Inside Out
Brush up on your technical knowledge, especially around 1st and 2nd line support, Intune, and Active Directory. Be ready to discuss your hands-on experience with these tools and how you've used them to solve problems or improve service delivery.
✨Communicate Clearly
Since you'll be the primary interface between IT and end users, practice articulating complex technical concepts in simple terms. Think about how you can convey your ideas clearly and effectively during the interview, showcasing your excellent communication skills.
✨Emphasise Your Problem-Solving Mindset
Prepare to discuss specific challenges you've faced in previous roles and how you approached solving them. Use the STAR method (Situation, Task, Action, Result) to structure your answers, demonstrating your creative problem-solving skills and collaborative approach.
