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- Tasks: Lead a dynamic Service Desk team and deliver top-notch IT support.
- Company: Join Coba IT, a leader in tech solutions with 25+ years of expertise.
- Benefits: Enjoy competitive pay, private healthcare, gym access, and childcare benefits.
- Why this job: Step into a leadership role and make a real impact in IT operations.
- Qualifications: Experience in leading technical support teams and strong communication skills.
- Other info: Work in a vibrant environment with excellent career growth opportunities.
The predicted salary is between 36000 - 60000 ÂŁ per year.
Are you an approachable and technically capable IT professional ready to lead a high-performing Service Desk team? Do you thrive on delivering exceptional customer service while managing daily IT operations in a dynamic environment? Coba IT is hiring on behalf of a prestigious client for an exciting opportunity based in south Northants. This is your chance to step into a leadership role within a world‑class technology team, driving service excellence and operational efficiency.
As Service Desk Team Lead, you will manage a small team of Service Desk analysts, championing outstanding IT support across applications, infrastructure, and end‑user devices. You’ll combine hands‑on technical expertise with leadership skills to ensure smooth operations and exceptional user experience.
Responsibilities- Lead and mentor the Service Desk team, supporting development and performance.
- Act as the primary interface between IT and end users, ensuring clear communication and top‑tier service.
- Manage Service Desk operations, including queue management, SLA adherence, and escalation handling.
- Provide hands‑on 1st and 2nd line support for laptops, iPads, mobile devices, using tools like Intune and Active Directory.
- Oversee device management and maintain supplier relationships.
- Produce KPI reports, analyse ticket trends, and identify opportunities for automation and ITIL best practices.
- Collaborate with IT peers to optimise ServiceNow ITSM functionality and enhance service delivery.
- Proven experience leading or mentoring a technical support team.
- Strong background in 1st and 2nd line support for end‑user devices.
- Experience with Intune and Active Directory.
- Excellent communication and stakeholder engagement skills.
- Familiarity with ITIL principles and KPI‑driven service improvements.
- Creative problem‑solving mindset and collaborative approach.
- Experience with ITIL principles and KPI‑driven service improvements.
- Creative problem‑solving mindset and collaborative approach.
- Competitive salary and discretionary bonus scheme.
- Private healthcare, pension plan, life assurance.
- Childcare benefits, cycle‑to‑work, tech and car schemes.
- Access to state‑of‑the‑art facilities including on‑site gym, fitness classes, and bistro café.
Ready to lead and make an impact? Apply today through Coba IT and take the next step in your IT leadership career.
Location: Silverstone, Northampton, England, United Kingdom
IT Service Desk Team Lead employer: Coba IT Consultants
Contact Detail:
Coba IT Consultants Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Service Desk Team Lead
✨Tip Number 1
Don’t just sit back and wait for the job to come to you! Reach out directly to the job poster on platforms like LinkedIn. A friendly message expressing your interest can really make you stand out from the crowd.
✨Tip Number 2
Network, network, network! Connect with current employees at Coba IT or similar companies. They can provide insider info and might even refer you, which can double your chances of landing that interview.
✨Tip Number 3
Prepare for the interview by brushing up on your technical skills and leadership experience. Be ready to share specific examples of how you've led teams and improved service delivery in past roles.
✨Tip Number 4
Finally, don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining the team!
We think you need these skills to ace IT Service Desk Team Lead
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the job description. Highlight your leadership experience and technical expertise in IT support, as these are key for the Service Desk Team Lead role.
Craft a Compelling Cover Letter: Use your cover letter to tell us why you're the perfect fit for this position. Share specific examples of how you've led teams and improved service delivery in previous roles. This is your chance to show off your personality!
Showcase Your Technical Skills: Don’t forget to mention your hands-on experience with tools like Intune and Active Directory. We want to see how you’ve used these in real-world scenarios to support end-users effectively.
Apply Through Our Website: For the best chance of success, make sure to apply directly through our website. It helps us keep track of your application and ensures you’re considered for this exciting opportunity!
How to prepare for a job interview at Coba IT Consultants
✨Know Your Tech Inside Out
Make sure you brush up on your technical skills, especially around 1st and 2nd line support for end-user devices. Familiarise yourself with tools like Intune and Active Directory, as these will likely come up during the interview.
✨Showcase Your Leadership Skills
Prepare examples of how you've led or mentored a team in the past. Think about specific situations where you improved team performance or resolved conflicts, as this will demonstrate your capability to lead the Service Desk team effectively.
✨Communicate Clearly
Since you'll be the primary interface between IT and end users, practice articulating complex technical concepts in simple terms. This will show that you can bridge the gap between technical jargon and user-friendly communication.
✨Emphasise Problem-Solving Abilities
Be ready to discuss your creative problem-solving mindset. Prepare to share examples of how you've tackled challenges in previous roles, particularly those that involved improving service delivery or implementing ITIL best practices.
