Coastline Housing Group - Director of People, Technology & Transformation in Truro

We welcome applicants with strategic experience in either Technology or HR. You do not need to be an expert in both areas (If you are though that's fantastic!). What is essential is that you have proven skills in business transformation and programme/change management, can work collaboratively across disciplines, and learn quickly with the support of your colleagues.

Coastline is an independent, charitable housing association owning and managing more than 5,000 homes in Cornwall. We provide homes for rent and for shared ownership, and through our Extra Care scheme in Redruth, and our purpose-built facility for our Homeless Service, we support some of the most vulnerable people in Cornwall. But we are more than just a landlord; our purpose is to help "end the housing crisis in Cornwall" and our footprint extends beyond our homes and into local communities. We know we have a role to play in tackling stigma, deprivation and enabling life-enhancing opportunities for customers, ultimately improving quality of life, health and wellbeing.

We have a track record of success, over the period of our plan:

• We delivered 750 new homes, and were consistently amongst the top 10 fastest growing housing associations nationally;
• We invested in our homes: more than 85% are above SAP C, and we consistently achieve 100% compliance with landlord health & safety;
• We invested in our customer service and engagement: our customer satisfaction rating (85%) and regulatory consumer standard grading (C1) are both in the top quartile nationally;
• We continued our commitment to homelessness support services and specialist older persons housing, when others across the country are stepping back in these challenging areas;
• We achieved Investors in People "Gold" status, and are Living Wage Foundation and Living Pension Foundation leaders.

Our new Plan builds on these successes and sets an ambitious direction under our 'Great Homes, Great Services, Great People' mission statement:

• We will invest in homes and communities: a deliverable path to EPC C by 2030 for our rented stock, a relentless focus on safety and quality, place-making that strengthens neighbourhood pride, and an ongoing commitment to specialist supported housing for older people and people who are experiencing homelessness.
• We will invest in new affordable homes: increasing the number of homes we build, with high standards of design and the right tenure mix.
• We will invest in great customer service: person-centred tenancy support, a high quality and responsive repairs service, and increasing use of data and technology to improve productivity and responsiveness.
• We will invest in our people: because we want to be an employer of choice, where people love to work, and can develop their careers.

Underpinning all of this are what we call our Great Foundations: strong governance, sound risk management, and a robust financial base so our ambition is matched by resilience. This new role will be central to our ability to achieve our aims. The role will lead our People & Culture and ICT teams, with responsibility for shaping our organisational culture, overseeing digital and data systems, and guiding key transformation programmes. You will work closely with colleagues across Coastline to ensure changes are well-designed, well-communicated, and grounded in our shared values. These are areas where we have had a lot of success, but are increasingly important to us, with our desire to be an employer of choice in Cornwall, and with our focus on data quality, cybersecurity, and the effective use of artificial intelligence. We are looking for a thoughtful, values-driven leader who is motivated by making a meaningful difference for our customers and colleagues. You will combine empathy with clear judgement, and bring a steady, collaborative approach to change.