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- Tasks: Provide first line IT support and assist with user guidance and project rollouts.
- Company: Join Coastline Housing, a fast-growing charitable social landlord in Cornwall.
- Benefits: 33 days holiday, training opportunities, healthcare cashback, and discounts on various services.
- Why this job: Make a real difference while developing your career in a supportive environment.
- Qualifications: A passion for helping others and problem-solving skills.
- Other info: Accredited employer focused on people and community impact.
The predicted salary is between 22000 - 28000 £ per year.
Due to the growth of the team, we are looking for a Junior IT 1st Line Support Engineer to join Coastline's friendly neighbourhood IT Department. Are you someone who enjoys helping people, solving problems, and being the calm, capable first point of contact when IT issues arise? If so, we would like to hear from you.
You will be first line IT support for all internal customers and the IT help desk, administer the new user process and provide guidance to users. You will assist in project roll outs, back up procedures and provide general office administration.
Coastline Housing is a charitable social landlord serving Cornwall. Winners in the Third Sector category at the Cornwall Business Awards and one of the fastest growing landlords in the country, we are proud to be a key provider of housing and support in Cornwall. That includes social housing for thousands of people across Cornwall, plus shared ownership and rent to buy homes to help people get a home of their own. Our Extra Care scheme in Redruth houses many older people, and our services for anyone experiencing homelessness help hundreds each year who are rough sleeping.
Accredited with Investors in People Gold, Investors in Volunteers, a Menopause Workplace Pledge and Disability Confident Leader, we are a proven, people-focused employer, putting customers and colleagues at the heart of what we do. If you're looking to make a difference in a progressive, forward-thinking company, with opportunities to develop a worthwhile career, Coastline is the place for you.
Here are just a few of the fantastic benefits we offer to our people:
- 33 days holiday including Bank Holidays
- Continuous training and development opportunities
- Option to purchase additional annual leave
- Defined Contribution pension scheme, we will match your contributions up to 8.3%
- Living Pension and Real Living Wage employer
- Healthcare cashback plan, including dental & eyecare
- Health and wellbeing program, including access to EAP, Thrive Mental Wellbeing app and company sick pay after 1 years' service
- Cycle to work scheme
- Tonnes of discounts on everything from supermarket shops, to holidays and more
IT 1st Line Support Engineer in Redruth employer: Coastline Housing
Contact Detail:
Coastline Housing Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT 1st Line Support Engineer in Redruth
✨Tip Number 1
Network like a pro! Reach out to your connections in the IT field, attend local meetups, or join online forums. You never know who might have the inside scoop on job openings or can refer you directly to hiring managers.
✨Tip Number 2
Prepare for those interviews! Research common IT support questions and practice your responses. Make sure you can showcase your problem-solving skills and how you handle customer interactions, as these are key in a 1st Line Support role.
✨Tip Number 3
Don’t just apply anywhere—apply through our website! We love seeing applications that come directly from our site, and it shows you’re genuinely interested in joining Coastline’s amazing team.
✨Tip Number 4
Follow up after your interviews! A quick thank-you email can go a long way in making you memorable. It shows your enthusiasm for the role and gives you another chance to express why you’d be a great fit for the team.
We think you need these skills to ace IT 1st Line Support Engineer in Redruth
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the IT 1st Line Support Engineer role. Highlight any relevant experience you have in IT support, problem-solving, and customer service. We want to see how you can help our team shine!
Craft a Compelling Cover Letter: Your cover letter is your chance to show us your personality! Share why you're passionate about IT support and how you can contribute to our friendly neighbourhood IT Department. Keep it engaging and genuine.
Showcase Your Problem-Solving Skills: In your application, give examples of how you've tackled IT issues in the past. We love seeing candidates who can think on their feet and provide calm solutions under pressure. Let us know how you’ve made a difference!
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates. We can’t wait to hear from you!
How to prepare for a job interview at Coastline Housing
✨Know Your Tech Basics
Brush up on your IT fundamentals, especially those relevant to 1st line support. Be ready to discuss common issues like password resets, network connectivity problems, and software troubleshooting. This will show that you’re not just a people person but also tech-savvy!
✨Showcase Your Problem-Solving Skills
Prepare examples of how you've successfully resolved IT issues in the past. Use the STAR method (Situation, Task, Action, Result) to structure your answers. This will demonstrate your ability to think on your feet and provide effective solutions.
✨Emphasise Your Communication Skills
As a 1st line support engineer, you'll be the first point of contact for users. Practice explaining technical concepts in simple terms. Highlight any experience you have in customer service or helping non-technical users, as this is crucial for the role.
✨Research Coastline Housing
Familiarise yourself with Coastline's mission and values. Understand their commitment to social housing and community support. This knowledge will help you align your answers with their goals and show that you're genuinely interested in making a difference.