Involvement and Engagement Co-ordinator

Involvement and Engagement Co-ordinator in Redruth

Redruth Full-Time No home office possible

We have an exciting opportunity to join our Community Investment team as an Involvement & Engagement Co‑ordinator. Through the \”Coastline Conversation\” you will facilitate a range of customer engagement activities to ensure a diverse range of customer voices are being listened to and acted upon to achieve high levels of customer satisfaction. This is a varied and rewarding role; you will be involved in delivering impactful community and engagement work, providing employability and upskilling opportunities to enhance our customers’ quality of life. You will have demonstratable experience in delivering community development projects, and be confident collaborating with both internal and external partners. You will have awareness of the Tenant Satisfaction Measures and the National Housing Federation’s Together with Tenants initiative, and an understanding of the role of scrutiny and co‑regulation to lead service reviews. As an Involvement & Engagement Co‑ordinator, you will be working with customers with varied needs, so you must be flexible in your approach, with excellent listening skills and a highcarry of empathy and understanding. This role requires a full driving licence, access to a vehicle, and is subject to an Enhanced DBS check. Coastline offer a generous benefits package, a welcoming work environment and a culture that we are proud of. If you want to be a part of it, click below to apply! Please use the covering letter as an opportunity to show us how you meet the competencies and skills required for this role and anything you think highlights how you are a good fit for Coastline.

About Coastline Coastline Housing is a charitable social landlord serving Cornwall. Winners in the Third Sector category at the Cornwall Business Awards and one of the fastest growing landlords in the country, we are proud to be a key provider of housing and support in Cornwall. That includes social housing for thousands of people across Cornwall, plus shared ownership and rent to buy homes to help people get a home of their own. Our Extra Care scheme in Redruth houses many older people, and our services for anyone experiencing homelessness help hundreds each year who are rough sleeping.