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For Companies At a Glance
- Tasks: Monitor facilities, log repairs, and assist customers with queries.
- Company: Join Coastline Housing, a progressive social landlord making a real difference in Cornwall.
- Benefits: 33 days holiday, training opportunities, healthcare cashback, and discounts on various services.
- Why this job: Be part of a team that supports the community and helps people find homes.
- Qualifications: Experience in social housing and customer service, plus strong IT skills.
- Other info: Dynamic workplace with a focus on career development and employee wellbeing.
The predicted salary is between 25000 - 30000 £ per year.
Responsibilities
You will be responsible for regular checks and accurate monitoring of any issues including logging repairs and sharing non-repairs queries with the relevant Coastline colleagues.
Qualifications
We are looking for a candidate with experience of working within social housing settings and experience of repairs reporting. With experience of working in a customer-facing role, you will have the ability to work directly with customers, translating technical matters into easily-understood guidance, as well as strong analytical and IT skills including Excel and Word. A full driving licence with access to a vehicle, as well as a satisfactory DBS check are essential for this role.
Benefits
- 33 days holiday including Bank Holidays
- Continuous training and development opportunities
- Option to purchase additional annual leave
- Defined Contribution pension scheme, we will match your contributions up to 8.3%
- Healthcare cashback plan, including dental & eyecare
- Health and wellbeing program, including access to EAP, Thrive Mental Wellbeing app and company sick pay after 1 years' service
- Cycle to work scheme
- Tonnes of discounts on everything from supermarket shops, to holidays and more
About Coastline
If you’re looking to make a difference in a progressive, forward-thinking company, with opportunities to develop a worthwhile career, Coastline is the place for you. Coastline Housing is a charitable social landlord serving Cornwall. Winners in the Third Sector category at the Cornwall Business Awards and one of the fastest growing landlords in the country, we are proud to be a key provider of housing and support in Cornwall. That includes social housing for thousands of people across Cornwall, plus shared ownership and rent to buy homes to help people get a home of their own. Our Extra Care scheme in Redruth houses many older people, and our services for anyone experiencing homelessness help hundreds each year who are rough sleeping. Accredited with Investors in People Gold, Investors in Volunteers, a Menopause Workplace Pledge and Disability Confident Leader, we are a proven, people-focused employer, putting customers and colleagues at the heart of what we do.
Facilities Management Assistant in Redruth employer: Coastline Housing
Contact Detail:
Coastline Housing Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Facilities Management Assistant in Redruth
✨Tip Number 1
Network like a pro! Reach out to your connections in the facilities management and social housing sectors. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by practising common questions related to repairs reporting and customer service. We recommend role-playing with a friend to get comfortable translating technical jargon into everyday language.
✨Tip Number 3
Showcase your analytical skills! Bring examples of how you've used Excel or Word in previous roles to solve problems or improve processes. This will help you stand out as a candidate who can hit the ground running.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace Facilities Management Assistant in Redruth
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in social housing and repairs reporting. We want to see how your skills match the role, so don’t be shy about showcasing your customer-facing experience!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about facilities management and how you can contribute to our mission at Coastline. Keep it friendly and professional!
Show Off Your IT Skills: Since strong analytical and IT skills are key for this role, mention your proficiency with Excel and Word. If you have any specific examples of how you've used these tools effectively, share them with us!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands. Plus, it’s super easy and straightforward!
How to prepare for a job interview at Coastline Housing
✨Know Your Stuff
Make sure you brush up on your knowledge of facilities management and social housing. Understand the common issues that arise in these settings and be ready to discuss how you've handled similar situations in the past.
✨Customer Service is Key
Since this role involves working directly with customers, think of examples where you've successfully communicated technical information in a way that's easy to understand. Be prepared to demonstrate your customer service skills during the interview.
✨Show Off Your Tech Skills
Familiarise yourself with Excel and Word, as these are essential for the role. You might be asked about your experience with these tools, so have specific examples ready that showcase your analytical abilities and how you've used these programs in previous roles.
✨Be Ready to Discuss Your Driving Experience
Since a full driving licence and access to a vehicle are essential, be prepared to talk about your driving experience. If you’ve had to travel for work before, share those experiences and how they relate to the role you're applying for.