At a Glance
- Tasks: Deliver outstanding customer service and resolve issues for our valued customers.
- Company: Coastline Housing, a community-focused organisation in Redruth.
- Benefits: 33 days holiday, continuous training, and a pension scheme.
- Other info: 12-month fixed-term contract with opportunities for growth.
- Why this job: Join a supportive team and make a real difference in customer experiences.
- Qualifications: Previous customer service experience and strong problem-solving skills.
The predicted salary is between 25000 - 30000 £ per year.
Coastline Housing is seeking two Customer Service Advisors on a 12-month fixed-term contract in Redruth, England. Candidates will be responsible for delivering outstanding customer service and providing first-point resolution for our valued customers.
The ideal candidates should have:
- Previous customer service experience
- Strong problem-solving skills
- Proficiency with IT and Microsoft applications
The role includes various benefits such as 33 days of holiday, continuous training, and a defined contribution pension scheme.
Customer Access & Service Advisor in Redruth employer: Coastline Housing
Coastline Housing is an excellent employer that prioritises the well-being and development of its employees. With a supportive work culture, generous benefits including 33 days of holiday and continuous training opportunities, staff are encouraged to grow and thrive in their roles. Located in Redruth, this position offers a chance to make a meaningful impact in the community while enjoying a fulfilling career in customer service.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Access & Service Advisor in Redruth
✨Tip Number 1
Make sure you research Coastline Housing and understand their values. This will help you tailor your responses during interviews and show that you're genuinely interested in the role.
✨Tip Number 2
Practice common customer service scenarios before your interview. Think about how you would handle difficult customers or resolve issues quickly, as these are key skills for a Customer Access & Service Advisor.
✨Tip Number 3
Don’t forget to highlight your IT skills! Be ready to discuss your experience with Microsoft applications and how you've used them to improve customer service in previous roles.
✨Tip Number 4
Apply through our website for a smoother process. We want to see your application, and applying directly helps us keep track of all candidates effectively!
We think you need these skills to ace Customer Access & Service Advisor in Redruth
Some tips for your application 🫡
Show Off Your Customer Service Skills:Make sure to highlight any previous customer service experience you have. We want to see how you've gone above and beyond for customers in the past, so share specific examples that showcase your problem-solving skills.
Tailor Your Application:Don’t just send a generic application! We love it when candidates tailor their CVs and cover letters to match the job description. Use keywords from the posting to show us you’re a perfect fit for the Customer Access & Service Advisor role.
Be Clear and Concise:When writing your application, keep it clear and to the point. We appreciate well-structured applications that are easy to read. Avoid jargon and make sure your passion for customer service shines through!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates about the process. Plus, it shows us you’re keen to join our team!
How to prepare for a job interview at Coastline Housing
✨Know Your Customer Service Basics
Brush up on your customer service principles. Be ready to discuss how you've handled difficult situations in the past and what strategies you used to ensure customer satisfaction. This will show that you understand the importance of delivering outstanding service.
✨Show Off Your Problem-Solving Skills
Prepare examples of how you've resolved issues for customers before. Think about specific scenarios where you turned a negative experience into a positive one. This will demonstrate your ability to provide first-point resolution, which is key for this role.
✨Get Comfortable with IT and Microsoft Applications
Since proficiency with IT and Microsoft applications is essential, make sure you're familiar with the tools mentioned in the job description. If you can, practice using them beforehand so you can confidently discuss your experience during the interview.
✨Ask Insightful Questions
Prepare some thoughtful questions to ask at the end of your interview. This shows your genuine interest in the role and the company. You might want to ask about the team dynamics or what success looks like in this position. It’s a great way to leave a lasting impression!
