At a Glance
- Tasks: Deliver outstanding customer service and resolve enquiries for our valued customers.
- Company: Join Coastline Housing, a fast-growing charitable social landlord in Cornwall.
- Benefits: Enjoy 33 days holiday, continuous training, and a health and wellbeing programme.
- Other info: We are a Disability Confident employer, promoting inclusivity in the workplace.
- Why this job: Gain valuable experience in customer service while making a real difference in the community.
- Qualifications: Previous customer service experience and strong problem-solving skills required.
The predicted salary is between 24000 - 28000 £ per year.
The successful candidates will be responsible for delivering outstanding customer service and providing first-point resolution for our valued customers and stakeholders. This role offers a real insight into each aspect of Coastline, with each day bringing unique challenges and experiences. We are recruiting two Customer Service Advisor positions on a 12-month fixed-term contract. Candidates should have previous experience in customer service roles (preferably within a similar industry) and demonstrate strong problem-solving abilities, initiative, and the capacity to handle urgent situations effectively.
Responsibilities
- Deliver outstanding customer service and first-point resolution.
- Handle a high volume of telephone calls while maintaining professionalism.
- Utilise IT systems, Microsoft applications, digital information tools, social media and other relevant systems.
- Resolve customer enquiries promptly and effectively.
Qualifications
- Previous customer service experience, preferably in a related sector.
- Strong problem-solving skills and the ability to use your own initiative.
- Proficiency with IT, Microsoft applications, digital information, and social media.
- Excellent written and verbal communication skills.
Benefits
- 33 days holiday, including bank holidays.
- Continuous training and development opportunities.
- Option to purchase additional annual leave.
- Defined contribution pension scheme with up to 8.3% employer match.
- Living Pension and Real Living Wage employer.
- Healthcare cashback plan, including dental and eye care.
- Health and wellbeing program with EAP, Thrive Mental Wellbeing app and company sick pay after 1 year’s service.
- Cycle to work scheme.
- Discounts across supermarkets, holidays and more.
Coastline is a Disability Confident employer and will offer an interview to any applicant who declares a disability and meets the minimum criteria for the job. For more information, please refer to the Disability Confident policy.
Coastline Housing is a charitable social landlord serving Cornwall and one of the fastest growing landlords in the country. We provide social housing, shared ownership and rent-to-buy homes, support older people through our Extra Care scheme, and help those experiencing homelessness. Accredited with Investors in People Gold, Investors in Volunteers, a Menopause Workplace Pledge and Disability Confident Leader, we are a people-focused employer putting customers and colleagues at the heart of what we do.
Please notify our recruitment team if you would like to apply.
Customer Access Advisor 12m FTC in Redruth employer: Coastline Housing
Coastline Housing is an exceptional employer, dedicated to fostering a supportive and inclusive work environment in Cornwall. With a strong emphasis on employee development, we offer continuous training opportunities, generous benefits including 33 days of holiday, and a commitment to wellbeing through our health programmes. Join us to make a meaningful impact in the community while enjoying a fulfilling career with a socially responsible organisation.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Access Advisor 12m FTC in Redruth
✨Tip Number 1
Get to know Coastline! Research the company’s values and mission. This will help you tailor your approach during interviews and show that you’re genuinely interested in being part of their team.
✨Tip Number 2
Practice your customer service scenarios! Think about how you would handle specific situations that might come up in the role. This will prepare you for those tricky questions during the interview.
✨Tip Number 3
Network like a pro! Connect with current or former employees on LinkedIn. They can provide insider tips and maybe even put in a good word for you when you apply through our website.
✨Tip Number 4
Show off your problem-solving skills! During interviews, share examples of how you've tackled challenges in previous roles. This will demonstrate your initiative and ability to handle urgent situations effectively.
We think you need these skills to ace Customer Access Advisor 12m FTC in Redruth
Some tips for your application 🫡
Show Off Your Customer Service Skills:Make sure to highlight your previous customer service experience in your application. We want to see how you've handled challenges and provided solutions in the past, so share specific examples that demonstrate your problem-solving abilities.
Be Professional and Personable:When writing your application, keep it professional but let your personality shine through. We’re looking for someone who can connect with our customers, so a friendly tone can go a long way in making your application stand out.
Tailor Your Application:Don’t just send a generic application! Take the time to tailor your CV and cover letter to the role of Customer Access Advisor. Mention how your skills align with the responsibilities listed in the job description, especially your ability to handle urgent situations.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, you’ll find all the details you need about the role and our company there!
How to prepare for a job interview at Coastline Housing
✨Know Your Customer Service Basics
Brush up on the fundamentals of outstanding customer service. Be ready to share examples from your previous roles where you resolved issues effectively or went above and beyond for a customer. This will show that you understand the importance of first-point resolution.
✨Demonstrate Problem-Solving Skills
Prepare to discuss specific situations where you faced challenges and how you tackled them. Use the STAR method (Situation, Task, Action, Result) to structure your answers, making it clear how your initiative led to positive outcomes.
✨Familiarise Yourself with IT Systems
Since the role involves using various IT systems and Microsoft applications, make sure you’re comfortable discussing your experience with these tools. If possible, mention any specific software you've used that relates to the job, as this will highlight your readiness to hit the ground running.
✨Practice Your Communication Skills
As excellent written and verbal communication is key, practice articulating your thoughts clearly and confidently. Consider doing mock interviews with a friend or family member to refine your delivery and ensure you come across as professional and approachable.
