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- Tasks: Support vulnerable customers to sustain their tenancy with practical advice and assistance.
- Company: Join Coastline Housing, a charitable social landlord dedicated to making a difference in Cornwall.
- Benefits: Enjoy 33 days holiday, continuous training, and a healthcare cashback plan.
- Other info: Be part of a team that values holistic support and community well-being.
- Why this job: Make a real impact in people's lives while developing your skills in a supportive environment.
- Qualifications: Experience in social housing and strong communication skills are essential.
The predicted salary is between 28000 - 28000 £ per year.
Location: Redruth
Salary: Circa £28,000 per annum FTE
Hours: 22.5 Hours per week
About the job
We are seeking a Tenancy Sustainment Coordinator to join our team. You will be responsible for supporting vulnerable customers to sustain their tenancy by providing advice, support and assistance with their income, benefits, expenditure, property condition and access for services. Work with customers to maximise their income, improve their home, and sustain their tenancy by providing practical help and sign‑posting. If you are passionate about making a difference this could be the role for you.
Qualifications
- Experience of working within a social housing setting or similar.
- Experience and understanding of providing fair and unbiased advice and support to vulnerable customers.
- Good written, verbal and IT skills.
Benefits
- 33 days holiday including Bank Holidays
- Continuous training and development opportunities
- Option to purchase additional annual leave
- Defined Contribution pension scheme, matching contributions up to 8.3%
- Living Pension and Real Living Wage employer
- Healthcare cashback plan, including dental & eyecare
- Health and wellbeing program, including access to EAP and Thrive Mental Wellbeing app and company sick pay after 1 year of service
- Cycle to work scheme
- Discounts on supermarkets, holidays and more
About Coastline
Coastline Housing is a charitable social landlord serving Cornwall. We are committed to supporting people with housing needs and providing holistic services.
Tenancy Sustainment Coordinator in Redruth employer: Coastline Housing Ltd
Contact Detail:
Coastline Housing Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Tenancy Sustainment Coordinator in Redruth
✨Tip Number 1
Network like a pro! Reach out to people in the housing sector, attend local events, and connect with professionals on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching common questions related to tenancy sustainment. Think about your past experiences and how they relate to the role. Practising your answers will help you feel more confident when it’s time to shine!
✨Tip Number 3
Show your passion for helping vulnerable customers during interviews. Share specific examples of how you've made a difference in previous roles. This will demonstrate your commitment and make you stand out as a candidate.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are genuinely interested in joining our team at Coastline Housing.
We think you need these skills to ace Tenancy Sustainment Coordinator in Redruth
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your application to highlight your experience in social housing and working with vulnerable customers. We want to see how your skills align with the role of Tenancy Sustainment Coordinator!
Show Your Passion: Let your enthusiasm for making a difference shine through in your written application. We’re looking for someone who genuinely cares about supporting others, so share any relevant experiences that showcase this passion.
Be Clear and Concise: When writing your application, keep it straightforward and to the point. Use clear language and avoid jargon, as we appreciate good written communication skills that are easy to understand.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Coastline Housing Ltd
✨Know Your Stuff
Make sure you understand the role of a Tenancy Sustainment Coordinator inside out. Familiarise yourself with the challenges vulnerable customers face and think about how you can provide practical help. Brush up on social housing policies and any relevant legislation to show you’re well-prepared.
✨Show Your Passion
This role is all about making a difference, so let your passion shine through during the interview. Share personal experiences or stories that highlight your commitment to supporting vulnerable individuals. This will help the interviewers see that you genuinely care about the work you'll be doing.
✨Prepare for Scenario Questions
Expect questions that ask how you would handle specific situations with customers. Think about past experiences where you've provided support or advice, and be ready to discuss these in detail. Use the STAR method (Situation, Task, Action, Result) to structure your answers effectively.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, training opportunities, or how success is measured in this role. This shows your interest in the position and helps you determine if it’s the right fit for you.