Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Support individuals experiencing homelessness and ensure quality housing management.
- Company: Join a progressive charity making a real difference in Cornwall.
- Benefits: 33 days holiday, training opportunities, healthcare cashback, and pension contributions.
- Why this job: Make a positive impact while developing your career in a supportive environment.
- Qualifications: Level 2 qualification and strong communication skills required.
- Other info: Dynamic role with opportunities for personal growth and community support.
The predicted salary is between 30000 - 42000 £ per year.
Overview
Are you passionate about making a difference in the lives of individuals experiencing homelessness and complex needs? We are seeking a dedicated and compassionate Housing Management Worker to join our team.
Our Homeless Service Team help provide holistic support, care and rehabilitation opportunities for our customers who need it most. As a Housing Management Worker you will deal with all aspects of the Housing Management function, ensuring a high quality professional service is delivered and customer care standards are maintained for Homeless Service clients.
Responsibilities
- Ensure supported accommodation properties are fit for purpose, undertake inspections and fire safety checks
- Liaise with income teams, key workers and other colleagues across the business on rent and service charges, client support and communications
- Administer and manage housing admissions and customer experience
Qualifications & Skills
- Hold a level 2 qualification (GCSE or equivalent), ideally in a relevant field for the role
- Demonstrable IT skills, particularly Microsoft Office programs
- Excellent communication skills and the ability to provide life skills and guidance to others
- Customer service experience is essential to deliver a high standard service to Coastline\’s Homeless Service users
- Hours on a 2 week rolling rota including every other weekend and evening shifts
Experience
- Experience working with individuals within the social care sector or individuals with mental health and/or substance misuse support needs is advantageous
- Experience in housing management or an accommodation setting would also be advantageous
Application Process
If you are committed to creating positive change and supporting those in need, we encourage you to apply. Please submit your CV and a cover letter outlining your relevant experience and motivation for this role. Use the covering letter to show how you meet the competencies and skills required for this role and why you are a good fit for Coastline.
An enhanced DBS check and a full driving licence are essential for this role.
Anticipated Closing Date: 05 October 2025
Anticipated Interview Dates: 13 October 2025
Please note we may opt to close this vacancy earlier if we have a large response to the advert, so please apply as soon as possible to avoid disappointment.
What can Coastline offer you
If you’re looking to make a difference in a progressive, forward-thinking company, with opportunities to develop a worthwhile career, Coastline is the place for you.
Benefits
- 33 days holiday including Bank Holidays
- Continuous training and development opportunities
- Option to purchase additional annual leave
- Defined Contribution pension scheme with employer contributions up to 8.3%
- Healthcare cashback plan, including dental & eyecare
- Health and wellbeing program, including access to EAP, Thrive Mental Wellbeing app and company sick pay after 1 year of service
- Cycle to work scheme
- Discounts on a range of products and services
About Coastline
Coastline Housing is a charitable social landlord serving Cornwall. Winners in the Third Sector category at the Cornwall Business Awards and one of the fastest growing landlords in the country, we are proud to be a key provider of housing and support in Cornwall. That includes social housing for thousands of people across Cornwall, plus shared ownership and rent to buy homes to help people get a home of their own. Our Extra Care scheme in Redruth houses many older people, and our services for anyone experiencing homelessness help hundreds each year who are rough sleeping.
Accredited with Investors in People Gold and a Disability Confident Leader, we are a people-focused employer, putting customers and colleagues at the heart of what we do.
Job Types: Full-time, Permanent
Work Location: In person
#J-18808-Ljbffr
Housing Management Role employer: Coastline Housing Ltd
Contact Detail:
Coastline Housing Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Housing Management Role
✨Tip Number 1
Network like a pro! Reach out to people in the housing management sector or those who work with homeless services. A friendly chat can lead to insider info about job openings and even referrals.
✨Tip Number 2
Prepare for interviews by researching the company and its values. Show us that you’re not just passionate about the role, but that you understand Coastline's mission and how you can contribute to it.
✨Tip Number 3
Practice your communication skills! Since this role involves liaising with various teams and clients, being able to articulate your thoughts clearly will set you apart. Role-play common interview questions with a friend.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows us you’re genuinely interested in joining our team at Coastline.
We think you need these skills to ace Housing Management Role
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Housing Management role. Highlight any relevant experience you have in social care or housing management, and don’t forget to showcase your customer service skills!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about helping individuals experiencing homelessness and how your skills align with the role. Be genuine and let your personality come through.
Showcase Your Communication Skills: Since excellent communication is key for this role, make sure to demonstrate your ability to communicate effectively in both your CV and cover letter. Use clear language and structure your thoughts well.
Apply Early!: Don’t wait until the last minute to apply. We might close the vacancy early if we get a lot of applications, so get your CV and cover letter in as soon as you can through our website!
How to prepare for a job interview at Coastline Housing Ltd
✨Know Your Stuff
Before the interview, make sure you understand the key responsibilities of a Housing Management Worker. Familiarise yourself with the challenges faced by individuals experiencing homelessness and think about how your skills can help address these issues.
✨Showcase Your Compassion
This role is all about making a difference in people's lives. Be prepared to share examples from your past experiences where you've demonstrated compassion and support for others, especially in challenging situations.
✨Brush Up on Your Communication Skills
Excellent communication is crucial in this role. Practice articulating your thoughts clearly and confidently. Think about how you would explain complex information to someone who may not have a background in housing management or social care.
✨Prepare Questions
Interviews are a two-way street! Prepare thoughtful questions about the company culture, team dynamics, and the specific challenges the Homeless Service Team faces. This shows your genuine interest in the role and helps you assess if it's the right fit for you.