At a Glance
- Tasks: Lead teams in shaping culture and overseeing digital transformation at Coastline Housing Group.
- Company: Join a charitable housing association dedicated to ending the housing crisis in Cornwall.
- Benefits: Competitive salary, car allowance, and opportunities for career development.
- Other info: Collaborative environment focused on values and employee satisfaction.
- Why this job: Make a meaningful impact on communities and improve lives through innovative housing solutions.
- Qualifications: Strategic experience in Technology or HR with skills in business transformation.
The predicted salary is between 88000 - 132000 £ per year.
Location: Cornwall
Remuneration: £110,000 per annum, plus 7% car allowance
Coastline is an independent, charitable housing association owning and managing more than 5,000 homes in Cornwall. We provide homes for rent and for shared ownership, and through our Extra Care scheme in Redruth, and our purpose‑built facility for our Homeless Service, we support some of the most vulnerable people in Cornwall. But we are more than just a landlord; our purpose is to help “end the housing crisis in Cornwall” and our footprint extends beyond our homes and into local communities. We know we have a role to play in tackling stigma, deprivation and enabling life‑enhancing opportunities for customers, ultimately improving quality of life, health and wellbeing.
We have a track record of success, over the period of our 2021-25 plan:
- We delivered 750 new homes, and were consistently amongst the top 10 fastest growing housing associations nationally;
- We invested in our homes: more than 85% are above SAP C, and we consistently achieve 100% compliance with landlord health & safety;
- We invested in our customer service and engagement: our customer satisfaction rating (85%) and regulatory consumer standard grading (C1) are both in the top quartile nationally;
- We continued our commitment to homelessness support services and specialist older persons housing, when others across the country are stepping back in these challenging areas;
- We achieved Investors in People ‘Gold’ status, and are Living Wage Foundation and Living Pension Foundation leaders.
Our new 2025-30 Plan builds on these successes and sets an ambitious direction under our ‘Great Homes, Great Services, Great People’ mission statement:
- We will invest in homes and communities: a deliverable path to EPC C by 2030 for our rented stock, a relentless focus on safety and quality, place‑making that strengthens neighbourhood pride, and an ongoing commitment to specialist supported housing for older people and people who are experiencing homelessness.
- We will invest in new affordable homes: increasing the number of homes we build, with high standards of design and the right tenure mix.
- We will invest in great customer service: person‑centred tenancy support, a high quality and responsive repairs service, and increasing use of data and technology to improve productivity and responsiveness.
- We will invest in our people: because we want to be an employer of choice, where people love to work, and can develop their careers.
Underpinning all of this are what we call our Great Foundations: strong governance, sound risk management, and a robust financial base so our ambition is matched by resilience. This new role will be central to our ability to achieve our aims. The role will lead our People & Culture and ICT teams, with responsibility for shaping our organisational culture, overseeing digital and data systems, and guiding key transformation programmes. You will work closely with colleagues across Coastline to ensure changes are well‑designed, well‑communicated, and grounded in our shared values.
These are areas where we have had a lot of success, but are increasingly important to us, with our desire to be an employer of choice in Cornwall, and with our focus on data quality, cybersecurity, and the effective use of artificial intelligence. We are looking for a thoughtful, values‑driven leader who is motivated by making a meaningful difference for our customers and colleagues. You will combine empathy with clear judgement, and bring a steady, collaborative approach to change.
We welcome applicants with strategic experience in either Technology or HR. You do not need to be an expert in both areas (If you are though that’s fantastic!). What is essential is that you have proven skills in business transformation and programme/change management, can work collaboratively across disciplines, and learn quickly with the support of your colleagues.
All applications will be acknowledged. To apply you are asked to provide a letter containing your supporting statement together with an up to date CV. If you are interested in the role and would like a conversation with Sue Manning at Forest HR, Sue can be contacted via email. Closing date for applications: Friday 6th February 2026. Interviews will be held at Coastline House in Redruth: 1st stage interviews on Friday 20th February and the final stage on Tuesday 10th March.
Coastline Housing Group – Director of People, Technology & Transformation employer: Coastline Housing Group
Coastline Housing Group is an exceptional employer dedicated to making a meaningful impact in Cornwall, providing not just housing but also vital support services to vulnerable communities. With a strong commitment to employee development and a culture that values collaboration and innovation, Coastline offers a rewarding work environment where you can grow your career while contributing to the mission of ending the housing crisis. The organisation's Investors in People 'Gold' status and focus on well-being ensure that employees thrive both personally and professionally in a supportive and purpose-driven atmosphere.
StudySmarter Expert Advice🤫
We think this is how you could land Coastline Housing Group – Director of People, Technology & Transformation
✨Join HR Networks
Get involved in HR-specific communities, like the Chartered Institute of Personnel and Development (CIPD) and local HR meetups. This is a fantastic way to connect with industry professionals and learn about job openings before they even hit job boards!
✨Make Your Presence Known
Attend HR conferences and workshops in your area to network with potential employers. Don't be shy—introduce yourself, exchange business cards, and let them know you're keen on a full-time role in HR. Who knows, you might just land a friendly face at Coastline Housing Group!
✨Leverage Your University Connections
If you’re a recent grad or still in uni, tap into your career services and alumni network. Many universities have connections with companies looking for HR talent, so get those leads and apply through our website for a smoother application process.
✨Showcase Your HR Passion
Create content around HR topics you’re passionate about, like employee engagement or diversity initiatives. Share articles or insights on LinkedIn to demonstrate your knowledge and get noticed by recruiters. It’s a subtle yet effective way to show you’re the right fit for a full-time role at Coastline Housing Group.
We think you need these skills to ace Coastline Housing Group – Director of People, Technology & Transformation
Some tips for your application 🫡
Show Off Your HR Skills:When you’re crafting your CV, make sure you highlight specific HR skills that are relevant to the role at Coastline Housing Group. Include any experience with recruitment processes, employee relations, or performance management, and don’t forget to mention your familiarity with HR software or tools that could give you an edge.
Tailor Your Cover Letter:Your cover letter is your chance to shine, so tailor it to Coastline Housing Group and the specific HR role. Highlight your passion for people management and how your unique approach can help foster a positive workplace culture. Be sure to sprinkle in examples from your past experiences that illustrate your problem-solving abilities and interpersonal skills.
Include Relevant Certifications:If you’ve got any HR certifications or relevant training under your belt, be sure to showcase them! These qualifications can really set you apart from other candidates when applying for this full-time HR position at Coastline Housing Group. List them prominently on your CV to catch the hiring manager's eye.
Align with Company Culture:Make sure your application speaks to Coastline Housing Group's values and culture. Research the company and align your experiences or values with what they stand for. This will show them that you're not only a fit for the role but also for the overall vibe of the team and organisation.
How to prepare for a job interview at Coastline Housing Group
✨Brush Up on HR Best Practices
As you're diving into human resources, it’s crucial to be well-versed in the latest HR practices and legislation. Get familiar with key topics like employee engagement, talent acquisition, and diversity initiatives, as these could easily pop up in your interview with Coastline Housing Group.
✨Know Your Recruitment Tools
Most HR roles involve using various recruitment tools and ATS (Applicant Tracking Systems). Make sure you can comfortably discuss platforms like Workday or Greenhouse. If you've had direct experience, share those examples; if not, show your eagerness to learn!
✨Highlight Your People Skills
A full-time HR role at Coastline Housing Group will require strong interpersonal skills. Prepare to share stories that demonstrate how you’ve successfully navigated conflicts or supported team members in past experiences. Authenticity goes a long way in this field.
✨Stay Current with HR Trends
Being up to speed with current HR trends, like remote working protocols or mental health initiatives, can set you apart. Be ready to discuss how these trends could impact Coastline Housing Group and how you would contribute to adapting HR strategies.
