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For Companies At a Glance
- Tasks: Lead a vibrant team, ensuring top-notch customer service and operational excellence.
- Company: Join Sevens Casino, a key player in Belfast's entertainment scene.
- Benefits: Competitive pay, training opportunities, and clear career growth paths.
- Why this job: Be a leader in a dynamic environment and make a real impact on customer experiences.
- Qualifications: 1 year of supervisory experience in retail or hospitality; strong leadership skills.
- Other info: Enjoy a varied schedule and work with a supportive team.
Supervisor
Location: Sevens Casino, Belfast | Job Type: Full-time | Work Arrangement: On-site
Who We Are
Sevens Casino Belfast is a cornerstone of the local entertainment scene. As a key brand within the Coastline Gaming family, we are dedicated to creating unforgettable customer experiences in a vibrant and welcoming environment. For over 40 years, Coastline Gaming has operated premier land-based casinos and our rapidly growing online brands. We are a multi-channel, customer-obsessed company committed to delivering world-class entertainment to our players.
Position Overview
As a Supervisor, you will be a key leader on the floor, working closely with the General Manager to drive the performance and success of the venue. You will lead the team during your shift, ensuring the highest standards of customer service, operational efficiency, and compliance are maintained at all times.
You will be responsible for motivating the team, managing cash operations, and creating a positive and engaging atmosphere for both staff and customers.
As a leader, you’ll enjoy a varied schedule that combines day, evening, and occasional weekend shifts, giving you the opportunity to engage with the business at its busiest times. Direct gaming industry experience is not essential. We strongly encourage applications from accomplished supervisors with a strong background in high-volume retail or hospitality.
Key Responsibilities
- Team Leadership: Lead, motivate, and support a team of Customer Assistants during your shift, providing clear guidance and constructive feedback.
- Operational Management: Oversee opening and closing procedures, manage cash desk operations, and ensure the venue is presented to the highest standards.
- Customer Experience: Act as the first point of escalation for customer queries, resolving them professionally to ensure a welcoming and positive atmosphere.
- Performance & Compliance: Monitor on-shift performance, ensuring the team adheres to all company policies, procedures, and responsible gaming standards.
Required Skills & Experience
- At least 1 year of experience in a supervisory or team leader role within a fast-paced retail, hospitality, or leisure environment.
- Proven experience in cash handling and reconciliation.
- Strong leadership and communication skills, with the ability to motivate and guide a team.
- A proactive, customer-focused mindset with excellent problem-solving abilities.
- Good numeracy skills, Microsoft Excel experience and Computer skills.
What We Offer
- Competitive compensation package
- Training and professional development opportunities
- Clear career growth and advancement paths within Coastline Gaming
- A supportive and dynamic team environment
Compensation
- £14.50 £15.50 per hour, depending on experience.
How to Apply
Ready to take the next step in your career? Apply here or send your CV to .
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Retail Supervisor - Sevens -Belfast employer: Coastline Gaming
Contact Detail:
Coastline Gaming Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Retail Supervisor - Sevens -Belfast
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Sevens Casino and Coastline Gaming. Understanding their values and what makes them tick will help you connect better during your chat.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. This will help you feel more confident and articulate when discussing your experience in retail or hospitality.
✨Tip Number 3
Show off your leadership skills! Be ready to share specific examples of how you've motivated a team or handled a tough situation. This is your chance to shine and show that you're the right fit for the Supervisor role.
✨Tip Number 4
Don’t forget to follow up! After your interview, drop a quick thank-you email to express your appreciation for the opportunity. It shows you're keen and keeps you fresh in their minds!
We think you need these skills to ace Retail Supervisor - Sevens -Belfast
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experience that match the Retail Supervisor role. Highlight any leadership experience and customer service achievements to show us you're the right fit!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you’re passionate about the role and how your background in retail or hospitality makes you a great candidate. Keep it engaging and personal!
Show Off Your Skills: Don’t forget to mention your cash handling experience and any relevant software skills, like Microsoft Excel. We want to see how you can contribute to our operational efficiency and customer experience!
Apply Through Our Website: We encourage you to apply directly through our website for a smoother process. It’s the best way for us to receive your application and get you one step closer to joining our team at Sevens Casino!
How to prepare for a job interview at Coastline Gaming
✨Know the Venue Inside Out
Before your interview, take some time to research Sevens Casino and its operations. Familiarise yourself with their customer service standards and any recent news or events. This will show your genuine interest in the role and help you answer questions more effectively.
✨Showcase Your Leadership Skills
As a Supervisor, you'll need to lead a team effectively. Prepare examples from your past experiences where you've successfully motivated a team or resolved conflicts. Highlight your leadership style and how it aligns with creating a positive atmosphere for both staff and customers.
✨Demonstrate Problem-Solving Abilities
Expect questions about handling difficult customer situations. Think of specific instances where you've turned a negative experience into a positive one. This will illustrate your proactive, customer-focused mindset and your ability to maintain high service standards under pressure.
✨Be Ready for Cash Handling Questions
Since cash operations are a key part of the role, be prepared to discuss your experience with cash handling and reconciliation. You might be asked about your approach to managing cash discrepancies, so have a clear example ready to demonstrate your attention to detail and reliability.
