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For Companies At a Glance
- Tasks: Lead a dynamic team, ensuring top-notch customer service and operational excellence.
- Company: Join Blackthorn Amusements, part of a leading gaming company with over 40 years of experience.
- Benefits: Enjoy competitive pay, training opportunities, and clear paths for career growth.
- Why this job: Be a key player in a fast-paced environment where your leadership makes a real difference.
- Qualifications: 1+ years in a supervisory role in retail or hospitality; strong leadership and communication skills.
- Other info: Flexible shifts with a vibrant team atmosphere and opportunities for professional development.
The predicted salary is between 30000 - 42000 £ per year.
Location: Blackthorn Amusements, Bridgend
Job Type: Full-time
Work Arrangement: On-site
Who We Are
Blackthorn Amusements is part of a product and tech-focused gaming company operating multiple brands in the Irish gaming market. You will be part of the retail operations team, working with a small team at the ground level in a fast-paced and exciting environment. For over 40 years, Coastline Gaming has operated premier land-based casinos and our rapidly growing online brands. We are a multi-channel, customer-obsessed company committed to delivering world-class entertainment to our players.
Position Overview
As a Supervisor, you will be a key leader on the floor, working closely with the General Manager and Assistant Manager to drive the performance and success of the venue. You will lead the team during your shift, ensuring the highest standards of customer service, operational efficiency, and compliance are always maintained. You will be responsible for motivating the team, managing cash operations, and creating a positive and engaging atmosphere for both staff and customers. As a leader, you'll enjoy a varied schedule that combines day, evening, and weekend shifts, giving you the opportunity to engage with the business at its busiest times. Direct gaming industry experience is not essential. We strongly encourage applications from accomplished supervisors with a strong background in high-volume retail or hospitality. This is a full-time role with a rotating schedule, which may vary between 07:00 am and 07:00 am, and includes weekends.
Key Responsibilities
- Team Leadership: Lead, motivate, and support a team of Customer Assistants during your shift, providing clear guidance and constructive feedback.
- Operational Management: Oversee opening and closing procedures, manage cash desk operations, and ensure the venue is presented to the highest standards.
- Customer Experience: Act as the first point of escalation for customer queries, resolving them professionally to ensure a welcoming and positive atmosphere.
- Performance & Compliance: Monitor on-shift performance, ensuring the team adheres to all company policies, procedures, and responsible gaming standards.
Required Skills & Experience
- At least 1 year of experience in a supervisory or team leader role within a fast-paced retail, hospitality, or leisure environment.
- Proven experience in cash handling and reconciliation.
- Strong leadership and communication skills, with the ability to motivate and guide a team.
- A proactive, customer-focused mindset with excellent problem-solving abilities.
- Good numeracy skills, Microsoft Excel experience, and computer skills.
What We Offer
- Competitive compensation package
- Training and professional development opportunities
- Clear career growth and advancement paths within Coastline Gaming
- A supportive and dynamic team environment
How to Apply
If you're ready to bring your energy and customer service skills to our team, send your CV to or apply directly here.
Retail Supervisor - Blackthorn Amusements in Derry employer: Coastline Gaming
Contact Detail:
Coastline Gaming Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Retail Supervisor - Blackthorn Amusements in Derry
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Blackthorn Amusements and Coastline Gaming. Understanding their values and what they stand for will help you connect better during your chat.
✨Tip Number 2
Show off your leadership skills! Be ready to share examples of how you've motivated a team in the past. They want to see that you can lead and inspire others, especially in a fast-paced environment.
✨Tip Number 3
Prepare for situational questions! Think about how you'd handle customer complaints or cash discrepancies. Being able to demonstrate your problem-solving skills will set you apart from the crowd.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're genuinely interested in joining our team at Blackthorn Amusements.
We think you need these skills to ace Retail Supervisor - Blackthorn Amusements in Derry
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experience that match the Retail Supervisor role. Highlight any leadership experience and customer service achievements to catch our eye!
Craft a Catchy Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you're passionate about the gaming industry and how your background in retail or hospitality makes you a perfect fit for our team.
Show Off Your Personality: We love seeing a bit of personality in applications! Don’t be afraid to let your enthusiasm for the role and our company culture come through in your writing.
Apply Through Our Website: For the best chance of getting noticed, apply directly through our website. It’s quick and easy, and we can’t wait to see what you bring to the table!
How to prepare for a job interview at Coastline Gaming
✨Know the Company Inside Out
Before your interview, take some time to research Blackthorn Amusements and its parent company, Coastline Gaming. Understand their values, mission, and the gaming market they operate in. This will not only show your genuine interest but also help you tailor your answers to align with their goals.
✨Showcase Your Leadership Skills
As a Retail Supervisor, you'll need to lead a team effectively. Prepare examples from your past experiences where you've successfully motivated a team or resolved conflicts. Highlight your leadership style and how it can contribute to creating a positive atmosphere for both staff and customers.
✨Demonstrate Customer Service Excellence
Customer experience is key in this role. Be ready to discuss how you've handled customer queries or complaints in the past. Use specific examples that showcase your problem-solving abilities and proactive approach to ensuring customer satisfaction.
✨Prepare for Operational Scenarios
Think about the day-to-day operations of a retail environment. Be prepared to discuss how you would manage cash operations, oversee opening and closing procedures, and maintain high standards. This shows that you understand the operational side of the role and are ready to hit the ground running.