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For Companies At a Glance
- Tasks: Lead a dynamic team, ensuring top-notch customer service and operational excellence.
- Company: Join Blackthorn Amusements, part of a leading gaming company with over 40 years of experience.
- Benefits: Enjoy competitive pay, training opportunities, and clear paths for career growth.
- Why this job: Be a key player in a fast-paced environment and make a real impact on customer experiences.
- Qualifications: 1 year of supervisory experience in retail or hospitality; strong leadership and communication skills.
- Other info: Flexible shifts with a supportive team atmosphere await you!
The predicted salary is between 30000 - 42000 £ per year.
Location: Blackthorn Amusements, Bridgend | Job Type: Full-time | Work Arrangement: On-site
Who We Are
Blackthorn Amusements is part of a product and tech-focused gaming company operating multiple brands in the Irish gaming market. You will be part of the retail operations team, working with a small team at the ground level in a fast-paced and exciting environment. For over 40 years, Coastline Gaming has operated premier land-based casinos and our rapidly growing online brands. We are a multi-channel, customer-obsessed company committed to delivering world-class entertainment to our players.
Position Overview
As a Supervisor, you will be a key leader on the floor, working closely with the General Manager and Assistant Manager to drive the performance and success of the venue. You will lead the team during your shift, ensuring the highest standards of customer service, operational efficiency, and compliance are always maintained. You will be responsible for motivating the team, managing cash operations, and creating a positive and engaging atmosphere for both staff and customers. As a leader, you'll enjoy a varied schedule that combines day, evening, and weekend shifts, giving you the opportunity to engage with the business at its busiest times. Direct gaming industry experience is not essential. We strongly encourage applications from accomplished supervisors with a strong background in high-volume retail or hospitality. This is a full-time role with a rotating schedule, which may vary between 07:00 am and 07:00 am, and includes weekends.
Key Responsibilities
- Team Leadership: Lead, motivate, and support a team of Customer Assistants during your shift, providing clear guidance and constructive feedback.
- Operational Management: Oversee opening and closing procedures, manage cash desk operations, and ensure the venue is presented to the highest standards.
- Customer Experience: Act as the first point of escalation for customer queries, resolving them professionally to ensure a welcoming and positive atmosphere.
- Performance & Compliance: Monitor on-shift performance, ensuring the team adheres to all company policies, procedures, and responsible gaming standards.
Required Skills & Experience
- At least 1 year of experience in a supervisory or team leader role within a fast-paced retail, hospitality, or leisure environment.
- Proven experience in cash handling and reconciliation.
- Strong leadership and communication skills, with the ability to motivate and guide a team.
- A proactive, customer-focused mindset with excellent problem-solving abilities.
- Good numeracy skills, Microsoft Excel experience and computer skills.
What We Offer
- Competitive compensation package
- Training and professional development opportunities
- Clear career growth and advancement paths within Coastline Gaming
- A supportive and dynamic team environment
How To Apply
If you're ready to bring your energy and customer service skills to our team, send your CV to or apply directly here.
Locations
Retail Supervisor - Blackthorn Amusements in Derry, Londonderry employer: Coastline Gaming
Contact Detail:
Coastline Gaming Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Retail Supervisor - Blackthorn Amusements in Derry, Londonderry
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Blackthorn Amusements and Coastline Gaming. Understanding their values and what they stand for will help you connect better during your chat.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. This will help you feel more confident and articulate when discussing your experience in retail or hospitality.
✨Tip Number 3
Show off your leadership skills! Be ready to share specific examples of how you've motivated a team or handled a tough situation. This is your chance to shine and show them you're the right fit for the Supervisor role.
✨Tip Number 4
Don’t forget to follow up! After your interview, drop a quick thank-you email to express your appreciation for the opportunity. It shows you're genuinely interested and keeps you fresh in their minds.
We think you need these skills to ace Retail Supervisor - Blackthorn Amusements in Derry, Londonderry
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experience that match the Retail Supervisor role. Highlight any supervisory experience in fast-paced environments, as this is key for us at Blackthorn Amusements.
Showcase Your Leadership Skills: In your application, emphasise your leadership abilities. We want to see how you've motivated teams in the past and how you can bring that energy to our venue.
Be Customer-Focused: Since we’re all about delivering top-notch customer service, share examples of how you've handled customer queries or resolved issues. This will show us you're a great fit for our team!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at Coastline Gaming
✨Know the Company Inside Out
Before your interview, take some time to research Blackthorn Amusements and Coastline Gaming. Understand their values, mission, and the gaming market they operate in. This will not only help you answer questions more effectively but also show your genuine interest in the company.
✨Showcase Your Leadership Skills
As a Retail Supervisor, you'll need to lead a team. Prepare examples from your past experiences where you've successfully motivated and guided a team. Think about specific challenges you faced and how you overcame them, as this will demonstrate your leadership capabilities.
✨Prepare for Customer Scenarios
Since customer experience is key in this role, be ready to discuss how you would handle various customer service situations. Think of examples where you resolved issues or improved customer satisfaction, as this will highlight your problem-solving skills and customer-focused mindset.
✨Brush Up on Cash Handling Knowledge
Given the importance of cash operations in this role, make sure you're familiar with cash handling procedures and reconciliation processes. Be prepared to discuss your experience with cash management and any relevant tools or software you’ve used, like Microsoft Excel.